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633 Reviews of Vision Buick GMC - Service Center
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January 12, 2017
Best buying experience ever! We went in and sat with Tony who went through the on line inventory and then personally showed us the vehicle in the lot. We asked many questions We went in and sat with Tony who went through the on line inventory and then personally showed us the vehicle in the lot. We asked many questions because the leasing process was new to us.He showed us our options. That is when we met Phil Pitts who treated us very professionally , and talked us through the financing process. We have been driving a 2016 Buick Encore (first new vehicle ever) for almost 3 months now and we love it: no problems/issues. We would and have recommended Vision Buick to others. Thank you , for making the process relatively easy. More
by blu2
Employees Worked With
Tony Tellez, Phil P.
March 15, 2013
I have had 25 years of experience with Service and Sales and their Body Shop. Service has been outstanding from both Jim and Jerry. The problem(s) are clearly explained, alternative solutions (when availa and their Body Shop. Service has been outstanding from both Jim and Jerry. The problem(s) are clearly explained, alternative solutions (when available) are offered, and associated costs are explained, with an effort to keep costs to a minimum thru dealer rewards, GM offers, senior discounts. You are never hurried in your decision. I have never had to return to get a job done right. The technicians also deserve a thanks for doing a good thorough job. Sales, my price range has always been met, with little or no negotiation. Salesman goes over everything, explaining various features, how to program your car to suit your needs, before setting you out on your own. Been a delightful buying experience. Body Shop-unfortuneatly. I have had two paint jobs over the years, severe stone damage, and a rear bumper replacemet. In both cases, the quality of work and paint match was excellent . More
by rogobo300
Employees Worked With
Jim Pilosi, Jerry Harden, Michelle Arango
February 09, 2013
Dissapointed that I had new mudflaps installed on my new truck and one of them was installed crooked. Holes were originally drilled into the fender to install them. The crooked mud flap was moved and 2-3 m truck and one of them was installed crooked. Holes were originally drilled into the fender to install them. The crooked mud flap was moved and 2-3 more new holes were drilled into the mud flap and fender. Not happy with having extra holes drilled into my new truck as well as visible holes in the old mud flap........ The reason I had GM Mud flaps installed by the dealer was to avoid a situation like this from an aftermarket installer. Looks like the old holes are a spot for salt and water to build up. They were more expensive as well. More
by Rohnster
Employees Worked With
Jim Pilosi
February 04, 2013
This was my first visit for service at Bob Hastings Oldmobile. I appreciated the 27 point check and Jerrys communication of the issues with my vehicle. He explained the preferred customer program and Oldmobile. I appreciated the 27 point check and Jerrys communication of the issues with my vehicle. He explained the preferred customer program and signed me up for it. I also appreciate that I am directly linked with Onstar to the dealship. It is helpful. More
by sheldune
Employees Worked With
Jerry Harden
January 28, 2013
Michelle, Jim and Jerry are always so friendly and they make time for me even when I call at the last minute! I actually enjoy taking my car in for service! make time for me even when I call at the last minute! I actually enjoy taking my car in for service! More
by shellydovan
Employees Worked With
Jim Pilosi, Jerry Harden, Michelle Arango
January 24, 2013
Our Enclave was seviced promptly and even was completed in less time than I expected. Michele and Jerry were very friendly and helpful. Thank you in less time than I expected. Michele and Jerry were very friendly and helpful. Thank you More
by dcole60
Employees Worked With
Jerry Harden
January 24, 2013
I like the service and friendliness of the staff. I like to deal with Jim Polisi. I feel that I can trust him, especially being a woman. Jerry is nice too. to deal with Jim Polisi. I feel that I can trust him, especially being a woman. Jerry is nice too. More
by annebailey
Employees Worked With
Jim Pilosi
January 23, 2013
Jerry and Jim were both very friendly and helped me to complete the service in a timely fashion. I was greatly appreciative of their communication to let me know of other potential problems as well of in complete the service in a timely fashion. I was greatly appreciative of their communication to let me know of other potential problems as well of informing me of the progress and time of completion. More
by Trw9737
Employees Worked With
Jim Pilosi, Jerry Harden
January 22, 2013
I just completed my 3rd service visit to Hastings for the same problems! My overall experience at Hastings has been by far in my over 40 years of having cars serviced the single WORST EXPERIENCE I have ever same problems! My overall experience at Hastings has been by far in my over 40 years of having cars serviced the single WORST EXPERIENCE I have ever had! Service was incompetent, too many service calls to complete the repairs. Excessive Labor $$ charged to complete small tasks. Customer Service Representatives were belligerent and disrespectful! They did not listen to me as a customer. In comparable words I was basically told to shut up when I was trying to explain the symptoms my vehicle was exhibiting. The shuttle didn't pick me up as promised. I was left waiting until I finally had to call to find out where the shuttle was. It was still at Hastings and I needed to be picked up on the other side of town. The shuttle driver drove way to fast and stopped very short in traffic. I was very concerned for my safety while riding in the shuttle. What I suggested early on as a solution turned out to be the problems which required service. My suggestions were ignored, therefore, it took more service calls than necessary for "them" to find the problem. I was told that there were other things wrong with the car which were not true. They could not produce some of the old parts! The price of the repair was 2x what the other Buick Dealerships in Rochester told me that they would charge. This is just the tip of the iceberg of the problems I encountered with Hastings. This is no way to treat customers. Quality of previous work was very bad that is why I had to be back 3x. The quality of the current repair is still in question. I hope I never have to go back to Hastings ever again! A REPAIR FACILITY IS ONLY AS GOOD AS YOUR MOST DISSATISFIED CUSTOMER! More
by aajilon
Employees Worked With
Jim Pilosi, George Lazor
January 18, 2013
Went beyond to please me.Every one were very friendly,and courteous.They took care of problem in a timely manner.I will go back for service. courteous.They took care of problem in a timely manner.I will go back for service. More
by ncannizzo
Employees Worked With
Jim Pilosi, Michelle Arango
