Vision Buick GMC - Service Center

The biggest reason I use Vision Buick GMC is one of your techs. Will Render. Legend. techs. Will Render. Legend. More

Great staff, very helpful and attentive. Location is great and the facilities are always bright and clean. Location is great and the facilities are always bright and clean. More

Brought my car in for recall and purchased some additional items( transmission fluid clean out, fluid change out axl/transfer case I believe, and a trim piece). When received the car back there was additional items( transmission fluid clean out, fluid change out axl/transfer case I believe, and a trim piece). When received the car back there was a loud noise. I texted the next day and got no response. After 2 weeks I called and got no answer and then texted and the response was essentially we just changed fluids and it shouldn’t cause noise but they would check it out when I brought it back in to finish the trim piece. Well another week goes by and I still don’t hear from anyone and I have no idea if this noise is causing more damage. So I call and get no answer. Then I write a frustrated text on a Friday and they get me in on Monday. The noise appears to be gone and it was explained that they didn’t secure something properly. I get that and would have been fine with that if there were same urgency was shown to fix it as is was to sell me the additional services. More

We brought in our car to check something that was under our warranty and to get an estimate for new brakes, which we knew needed replacing. Instead of giving us a quote, they ran a complete diagnostic on o our warranty and to get an estimate for new brakes, which we knew needed replacing. Instead of giving us a quote, they ran a complete diagnostic on our breaks… and then charged us $200. After making n appointment for the time slot, I waited for 3 hours in a small waiting room with four children for something that I thought would take an hour tops: all we wanted was an estimate. They also had the nerve, after I declined their estimate for brakes, to ask if I would be interested in a new car since I didn’t want new brakes. I will never go back again. It is also worth noting that the quote I was given for new brakes at Visio. Buick gmc was *more than double* what the local place, which gave us a free estimate, charged *for the exact same product and service.* The local company we went to for our brakes also did a fantastic job and were very professional. I cannot recommend this dealership. More