Vision Buick GMC - Service Center

Very disappointed. An alignment was supposed to be done. There was no difference at all after it was supposedly done. The Air conditioning components were to be replace An alignment was supposed to be done. There was no difference at all after it was supposedly done. The Air conditioning components were to be replaced. It was not cheap. It lasted 5 days. I was told to drop my vehicle off at 8:30am on a Thursday and I would have it at the end of the day. Usually communication is excellent, but this time it was not. When I finally got an answer about what the status of my vehicle was, I was told it would be ready the next day. I had to take vacation time to cover the day I was going to be out. Same thing Friday. Communication was poor. Finally got the status of my car Friday afternoon, car wasn't going to be ready, how about Monday. I had plans for the weekend and it was supposed to be done end of day Thursday. I was told I could have it Saturday morning. When I got in the car the air conditioning was on full blast along with my CD player. They knew my battery was weak and mentioned a new battery was needed and it would be 500 dollars plus labor. I declined. Of course with all the things running when I went to start the car it didn't turn over completely before it died. I requested a jump which had to be done twice(I do appreciate that), but have to question why they had turned all of those things knowing the battery was weak. I will not be coming back. When I called and let them know what the issues were I got excuses. Before this point in time I had no issues. More

Good customer service and comfortable area. service is great and timely.The car salesmen was very easy to talk to service is great and timely.The car salesmen was very easy to talk to More

Jay, Jake, and Jeff gave me the best experience getting my new car! They answered all my questions and gave me the best deal possible compared to other dealerships. It was a great experience, and the whole my new car! They answered all my questions and gave me the best deal possible compared to other dealerships. It was a great experience, and the whole process was easier than I could have imagined. I highly recommend the team at Vision Buick GMC! More

I have a very good relationship with this dealership, I have not had any issues with them at all have not had any issues with them at all More

Oil change and tire rotation. She advised they were busy and would take 1-1/2 hrs. That's what it ended up being. She advised they were busy and would take 1-1/2 hrs. That's what it ended up being. More

Service department broke my door. Been waiting on the part since February. Need an oil change and cannot get an appointment. Service manager called me about an appointment that nev Been waiting on the part since February. Need an oil change and cannot get an appointment. Service manager called me about an appointment that never happened. More

This dealership is a ways from my home but I travel to Vision in Penfield because I trust their service over Bob Johnson which is closer to me. Vision in Penfield because I trust their service over Bob Johnson which is closer to me. More

The staff was terrific! They kept me informed during every step of the repairs. I will definitely be returning. They kept me informed during every step of the repairs. I will definitely be returning. More

I have never written a review before but after my experience at Vision I felt like I had to. In the beginning my experience was great actually, the vehicle I wanted I was told got damaged during deli experience at Vision I felt like I had to. In the beginning my experience was great actually, the vehicle I wanted I was told got damaged during deliver my but it was getting repaired. My sales person, Mike Borrelli, was great, he kept me updated on the progress and I never had to text him first during that process. That’s where my good experience ended. It took over 3 weeks for the vehicle to be fixed, which was fine, when I was told it was ready I had packed if the black emblems and grille were installed per the window sticker stating dealer installed. I was told no but they’d get the parts on order. That was another week delay. On a Thursday I was told it was done and asked if I could come in Monday to pick it up, I informed Mike that I couldn’t because of work but could on Wednesday, Friday or Saturday. Mike said Wednesday would be fine and agreed on a time, 10am. My husband and I drove over a hour to get to the dealership, when we arrived they had me sign my odometer sheet and had me sit there for an hour doing nothing. I was told the vehicle was being finished up being detailed … ok not a big problem. I finally found out that Mike had lied to me, that the black emblems were just being put on. I was finally brought in to do my paperwork where afterwards we sat again for over a hour. Around noon I was told they were detailing it so why don’t we go out to lunch, they gave us a vehicle to take but never offered to treat us to lunch. Coming back around 1 my vehicle was still not done and my salesman Mike Borrelli was nowhere to be seen. The Sales Manager Glenn, who doesn’t seem to work there anymore and told me a story about how his daughter got awful customer service from another company and how he was so upset… ironic… told me that they didn’t even start the emblems yet because the guy who usually did it was off and the fishing wire to get the letters off was locked on his desk so they had to run to Lowe’s to buy some. At this point my husband and I were beyond furious, we had been lied to over and over again. After another 2 hours we were told the emblems were done and it would be another 2 hours for detail. We said no, give it to us without that for we had been there close to 6 hours!! The Sales Manager said my plates were on and they filled it with gas when I knew that was a lie too, the app showed it was almost empty and my plates were sitting on the desk of my salesman who was MIA for over 4 hours. The salesman drove with us to get gas. In the meantime I’m trying to use the navigation to go home and it wouldn’t connect. We asked if we needed to do the onstar call and was told no and Mike couldn’t figure it out. After driving over a hour home I had to sit on the onstar call for a hour so they could take the vehicle out of demo mode! My husband called to talk to the General Manager and never got a call back, he tried several times leaving messages. My husband and I detailed it ourselves for they never even offered for us to take it somewhere for free. When I thought it couldn’t get worse I got a letter from the DMV that said I didn’t have insurance, Vuson messed up my paperwork so I had to keep texting Mike to get my registration revised. If I had one piece of advice I’d tell you to RUN! Worse experience in my life. More

My brake issue was not addressed! I have a video where the tech said all was fine. Drove off my brake monitor came back on. Next day made another appt with another dealership who repl I have a video where the tech said all was fine. Drove off my brake monitor came back on. Next day made another appt with another dealership who replace my brakes. The first red flag was walking into the service area and both men behind the counter dropped their eye contact and pretended to be busy. It was the woman to the far right is the only person who acknowledged and greeted me. That spoke volumes! Johnson GMC is where I will going moving forward. More