Vision Buick GMC - Service Center

We leased our new Buick Sept 30 2019. It is now Oct 6 2020. We brought our Buick in for NYS Inspection and oil change. Buick offers a free oil change as part of the purchase agreement notion wide. The ch 2020. We brought our Buick in for NYS Inspection and oil change. Buick offers a free oil change as part of the purchase agreement notion wide. The change is due 1 year or 5000 miles. We have 1535 miles on the car and it is less than a year old. We were told that we did not qualify for our free oil change as "It should have been done in Sept. (the car is less than 1 year old) I questioned the service writer and he said "it was Buicks policy not Vision." I was given a smart xxx answer"if I bought the car from Vision I would have gotten 3 free oil changes". Another writer chipped in that the dealer where I purchased the Buick "sells a lot of service loaners" I don't know what that has to do with anything as the Buick was delivered with 7 miles on the odometer. This unhelpful attitude as well as smart xxx answer doesn't build trust between the customer and dealership. I will not do business with Vision anymore as I would worry how hard they would work to earn and keep my business. To let you know I was impressed with the cleanliness of your facility when I walked in as well as the nice greeting when I drove in. Your customers good impressions are now unfavorable. . More

They Take Great Care of Me! From my purchase from Dimitry Akselrod to my service needs with Steve Fuller, I am very pleased with the prompt, courteous, professional treatment I c From my purchase from Dimitry Akselrod to my service needs with Steve Fuller, I am very pleased with the prompt, courteous, professional treatment I consistently receive. I am happy to recommend this dealership!! More

I would never go anywhere else!!! I have purchased several cars from vision Buick GMC. This particular time I came in to get my oil changed. I was greeted by Michelle Arango. She is fr I have purchased several cars from vision Buick GMC. This particular time I came in to get my oil changed. I was greeted by Michelle Arango. She is friendly and always has a smile. I came in to get my oil changed with Jim Pilosi in service. He is super knowledgeable and keeps you in the loop at all times if you decide not to stay while the repairs are getting done. Anyhow, this particular time I wanted to take a look at some options on getting a new lease while waiting for my service to be completed. Phil Pitts, in sales, assisted me at looking at some options. I’ve worked with him in the past and he’s a pleasure. He made me feel comfortable with a great deal made on a new lease. He went over several options until I was satisfied. My decision took several hours and he never came off as impatient or that I was wasting his time. I felt well taken care of!! I will never go anywhere else because of the superior deals and people who work here! They’re like family at this point... thank you Vision Buick GMC in Penfield, NY!!!! You are FAR ABOVE the rest!!!! More

parts service I was looking for rubber car mats for my 2017 Acadia. I had the pleasure of working with Michael Mandery in the parts department. He was very helpful, I was looking for rubber car mats for my 2017 Acadia. I had the pleasure of working with Michael Mandery in the parts department. He was very helpful, honest, and courteous. I am very appreciative of his wonderful customer service skills . Thank you for your help, Michael! More

Totally Satisfied!!! Sales and service staff was professional and prompt. I was well informed during the whole process and I would definitely recommend this dealership an Sales and service staff was professional and prompt. I was well informed during the whole process and I would definitely recommend this dealership and have to others. More

Best buying experience ever! We went in and sat with Tony who went through the on line inventory and then personally showed us the vehicle in the lot. We asked many questions We went in and sat with Tony who went through the on line inventory and then personally showed us the vehicle in the lot. We asked many questions because the leasing process was new to us.He showed us our options. That is when we met Phil Pitts who treated us very professionally , and talked us through the financing process. We have been driving a 2016 Buick Encore (first new vehicle ever) for almost 3 months now and we love it: no problems/issues. We would and have recommended Vision Buick to others. Thank you , for making the process relatively easy. More

I have had 25 years of experience with Service and Sales and their Body Shop. Service has been outstanding from both Jim and Jerry. The problem(s) are clearly explained, alternative solutions (when availa and their Body Shop. Service has been outstanding from both Jim and Jerry. The problem(s) are clearly explained, alternative solutions (when available) are offered, and associated costs are explained, with an effort to keep costs to a minimum thru dealer rewards, GM offers, senior discounts. You are never hurried in your decision. I have never had to return to get a job done right. The technicians also deserve a thanks for doing a good thorough job. Sales, my price range has always been met, with little or no negotiation. Salesman goes over everything, explaining various features, how to program your car to suit your needs, before setting you out on your own. Been a delightful buying experience. Body Shop-unfortuneatly. I have had two paint jobs over the years, severe stone damage, and a rear bumper replacemet. In both cases, the quality of work and paint match was excellent . More

Dissapointed that I had new mudflaps installed on my new truck and one of them was installed crooked. Holes were originally drilled into the fender to install them. The crooked mud flap was moved and 2-3 m truck and one of them was installed crooked. Holes were originally drilled into the fender to install them. The crooked mud flap was moved and 2-3 more new holes were drilled into the mud flap and fender. Not happy with having extra holes drilled into my new truck as well as visible holes in the old mud flap........ The reason I had GM Mud flaps installed by the dealer was to avoid a situation like this from an aftermarket installer. Looks like the old holes are a spot for salt and water to build up. They were more expensive as well. More

This was my first visit for service at Bob Hastings Oldmobile. I appreciated the 27 point check and Jerrys communication of the issues with my vehicle. He explained the preferred customer program and Oldmobile. I appreciated the 27 point check and Jerrys communication of the issues with my vehicle. He explained the preferred customer program and signed me up for it. I also appreciate that I am directly linked with Onstar to the dealship. It is helpful. More