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Vision Buick GMC - Service Center

Rochester, NY

4.0
611 Reviews

611 Reviews of Vision Buick GMC - Service Center

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February 24, 2025

They seemed very helpful, tried to charge me for an oil change but I have a plan where I don’t pay for oil changes. Gotta be on your toes at times and know what’s going on. Also told me have a fuel indu More

by LORINORRIS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Used to love working with Dimitri who worked in sales. Miss him alot
February 23, 2025

The sign in processors took several minutes at their computers with no one else present, while I’m waiting to be checked in. Fortunately a supervisor took notice of the problem, and got me processed. T More

by davmgibson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

The last time I was there, I had no appointment. I had a minor problem that was easily resolved and best of all, at no charge. More

by codyj184
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea who it was. He was wearing a suit.
February 22, 2025

Expensive, high pressure sales to sell you extras not called out in the owners manual More

by JHART001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

Got me in and tried to figure out my issue. Understood my sense of urgency More

by ChrisPro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

Kathryn and Kyle have been wonderful in helping resolve a technical issue involving GMC engineers for a repeating issue that required GMC assistance. They worked with me to make things right. More

by Cappello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept employees, Kyle and Kathryn , worked hard to help me. 5 stars.
February 16, 2025

I really like it here, I’ve been with them for more than 5yrs. There team is AMAZING! More

by tamekahenderson17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2025

Thank you NICK, you da bomb. com, and EVERYONE ROCKS HERE, SERIOUSLY EVERYBODY, I LOVE THIS PLACE!!! I LOVE ITTTTTTTTTTTTT More

by STEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray!!!!!!!!
February 11, 2025

Service dept was amazing got me in and out quickly. Always very helpful and pleasant More

by samanthakay1588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2025

Prompt and completed work when promised. Did all items I requested. Like next time to meet and thank technician personally. More

by david_larimer
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.