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Vision Buick GMC - Service Center

Rochester, NY

4.0
624 Reviews

624 Reviews of Vision Buick GMC - Service Center

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March 18, 2025

They have improved greatly in customer service at the service desk. They do answer the phones and keep in touch while you wait for the car. They also keep to estimates. HOWEVER, I took my car in for a More

by BITTINGER_C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Castro
Mar 19, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 15, 2025

They were supposed to call back on a defective tire and I have never heard a thing from them. When I left a message on the web site all I got was calls every couple of hours from there sales reps trying to More

by RPMCGREGOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 15, 2025

They did a great job with my car . I went to the dealer where I bought my car and they couldn't get it in for over a week later I called vision and they had it in the next day. I was v More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 14, 2025

Very good service Waiting room was pleasant, could have cold drinks for no coffee drinkers More

by tweets815
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Vision Buick GMC responded

Thank you for taking the time to provide us with this feedback!

March 14, 2025

The biggest reason I use Vision Buick GMC is one of your techs. Will Render. Legend. More

by Mike Lawrenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Render, 5 Stars
Mar 19, 2025 -

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 13, 2025

Great staff, very helpful and attentive. Location is great and the facilities are always bright and clean. More

by dcushman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 13, 2025

Brought my car in for recall and purchased some additional items( transmission fluid clean out, fluid change out axl/transfer case I believe, and a trim piece). When received the car back there was More

by JDP1410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom C.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure I worked with any of them. Talked to one guy at the desk and he gave me a cell to text him
Mar 19, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 08, 2025

We brought in our car to check something that was under our warranty and to get an estimate for new brakes, which we knew needed replacing. Instead of giving us a quote, they ran a complete diagnostic on o More

by Sol sen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above were there
Mar 19, 2025 -

Vision Buick GMC responded

"Sol sen" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 06, 2025

Luis is always so accommodating and such genuine person. The whole staff is kind, hardworking and efficient. I’ve never had a bad experience here. More

by Raina Kozarits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis (Blanking on his last name!)
March 03, 2025

Fast and efficient, friendly staff, Comfortable waiting area, clean and refreshments available. I was pleased. More

by mlipani1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.