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Vision Buick GMC - Service Center

Rochester, NY

3.9
564 Reviews

564 Reviews of Vision Buick GMC - Service Center

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August 20, 2021

Very prompt & courteous service. Car was kept clean & everything I wanted was done. No issues at all. I dealt with the service manager, Adam Jean. More

by SHARONLD16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam J.
Aug 23, 2021 -

Vision Buick GMC responded

Thank you Sharon. Your continued business and kind words are truly appreciated. Tim Pearce General Manager

August 18, 2021

The service department was very thorough when they diagnosed my problem and my car was ready sooner than I expected. I would definitely use them in the future. More

by Elijah Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony G., Gary O.
Aug 23, 2021 -

Vision Buick GMC responded

Thank you Elijah. We sincerely appreciate your business and your kind words. Many thanks !! Tim Pearce General Manager

August 15, 2021

I was very pleased with my first experience at Vision Buick's service department. My squeaky brakes were fixed quickly - and the waiting area was pleasant. More

by SUEATHOME
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Vision Buick GMC responded

Thank you Suzanne. Your (and Jerry's) continued business is genuinely appreciated. Enjoy your new Encore GX! Tim Pearce General Manager

July 30, 2021

Inconsistent info. Called with problem. Told it was a recall and would be fixed for free. Made appt. On arrival, was told no recall but a program was available so only $50 instead of $300. More

by TODDSTEIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
July 24, 2021

Very friendly, knowledgeable, and professional staff. Very nice waiting area. Always take very good care of me and my car. Highly recommend them for all car needs. More

by DFKNOLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary O.
Aug 11, 2021 -

Vision Buick GMC responded

Thank you Diane. You've been a long time customer and I just want to say thanks. Your business and kind words are genuinely appreciated. And Happy belated Birthday !! Hope it was a wonderful day for you. Thanks again Diane. Tim Pearce General Manager

July 22, 2021

I’m very satisfied with the all around professional Treatment and service I recieve At Vision Buick That’s why I keep coming back Bob Zucco More

by zuc50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary O.
Aug 11, 2021 -

Vision Buick GMC responded

Thank you Bob. We appreciate you, your business and your kind words. Many thanks. Tim Pearce General Manager

July 21, 2021

I have purchased numerous vehicles from this dealer and find their customer service exceptional. That’s why I keep coming back. I highly recommend them!!! More

by GMA.LINDA.FORSYTHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan F.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim P., Lou N.
Aug 11, 2021 -

Vision Buick GMC responded

Thank you Linda. Your continued business and kind words are genuinely appreciated. Many thanks. Tim Pearce General Manager

July 19, 2021

Brought in GMC for oil change, service found and repaired warranty item before warranty expired. Problem was unknown to me. This is great customer service and the most honest dealer I have dealt with to date More

by JAMES.HARRINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary O.
Aug 23, 2021 -

Vision Buick GMC responded

Thank you James. Your business and kind words are truly appreciated. Many thanks for for visiting our service department. Tim Pearce General Manager

July 19, 2021

very happy with the service,even send people there for service for their cars I have bought two new cars at this dealership, And have used the service dept. for over 10 years More

by MRJIM410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Vision Buick GMC responded

Thank you James. Your continued business is truly appreciated. Tim Pearce General Manager

July 16, 2021

No problems with visit. Brought vehicle up to current Warranty Standards ($$$$$)..Came in for State Inspection, but updating to the Extended Warranty Program.was explained and performed. Original visit More

by JRALSTON001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl D.
Jul 19, 2021 -

Vision Buick GMC responded

Thank you Jim. Your business and your kind words are truly appreciated. Tim Pearce General Manager

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