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496 Reviews of Vision Buick GMC - Service Center
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January 23, 2013
Jerry and Jim were both very friendly and helped me to complete the service in a timely fashion. I was greatly appreciative of their communication to let me know of other potential problems as well of in complete the service in a timely fashion. I was greatly appreciative of their communication to let me know of other potential problems as well of informing me of the progress and time of completion. More
by Trw9737
Employees Worked With
Jim Pilosi, Jerry Harden
January 22, 2013
I just completed my 3rd service visit to Hastings for the same problems! My overall experience at Hastings has been by far in my over 40 years of having cars serviced the single WORST EXPERIENCE I have ever same problems! My overall experience at Hastings has been by far in my over 40 years of having cars serviced the single WORST EXPERIENCE I have ever had! Service was incompetent, too many service calls to complete the repairs. Excessive Labor $$ charged to complete small tasks. Customer Service Representatives were belligerent and disrespectful! They did not listen to me as a customer. In comparable words I was basically told to shut up when I was trying to explain the symptoms my vehicle was exhibiting. The shuttle didn't pick me up as promised. I was left waiting until I finally had to call to find out where the shuttle was. It was still at Hastings and I needed to be picked up on the other side of town. The shuttle driver drove way to fast and stopped very short in traffic. I was very concerned for my safety while riding in the shuttle. What I suggested early on as a solution turned out to be the problems which required service. My suggestions were ignored, therefore, it took more service calls than necessary for "them" to find the problem. I was told that there were other things wrong with the car which were not true. They could not produce some of the old parts! The price of the repair was 2x what the other Buick Dealerships in Rochester told me that they would charge. This is just the tip of the iceberg of the problems I encountered with Hastings. This is no way to treat customers. Quality of previous work was very bad that is why I had to be back 3x. The quality of the current repair is still in question. I hope I never have to go back to Hastings ever again! A REPAIR FACILITY IS ONLY AS GOOD AS YOUR MOST DISSATISFIED CUSTOMER! More
by aajilon
Employees Worked With
Jim Pilosi, George Lazor
January 18, 2013
Went beyond to please me.Every one were very friendly,and courteous.They took care of problem in a timely manner.I will go back for service. courteous.They took care of problem in a timely manner.I will go back for service. More
by ncannizzo
Employees Worked With
Jim Pilosi, Michelle Arango
January 17, 2013
I would like to recognize Jim Pilosi, Jerry Harden and Michelle Arango for their great service. Recently I had a nail in my tire and couldn't get there till twelve noon. Jim stayed over time, got a mechan Michelle Arango for their great service. Recently I had a nail in my tire and couldn't get there till twelve noon. Jim stayed over time, got a mechanic to put a new tire on and got me going again. I can't thank him and your service team enough. Thanks again, Pete Harman More
by Harman1
Employees Worked With
Jim Pilosi, Jerry Harden, Michelle Arango
January 15, 2013
I am highly satisfied with the service at Bob Hastings. The people are friendly and knowledgeable. I appreciate the convenience that they provide by having Saturday morning hours. The people are friendly and knowledgeable. I appreciate the convenience that they provide by having Saturday morning hours. More
by keweisenreder
Employees Worked With
Jerry Harden
January 07, 2013
Jim was great, very helpful. He kept me informed and updated, and provided good advice. Also, having access to wifi in the waiting room enabled me to catch up on email! Thanks, Tim. updated, and provided good advice. Also, having access to wifi in the waiting room enabled me to catch up on email! Thanks, Tim. More
by tmdelucia
Employees Worked With
Jim Pilosi
January 03, 2013
While at the dealership I worked with Jim as my service consultant. I also spoke with Michelle and Jerry with other type automobile questions. As a group I find them very friendly and knowledgeable. I ha consultant. I also spoke with Michelle and Jerry with other type automobile questions. As a group I find them very friendly and knowledgeable. I have been a loyal customer of Hastings for over 12 years and enjoy the experience. More
by jlapmbarber
Employees Worked With
Jim Pilosi, Jerry Harden, Michelle Arango
January 03, 2013
I called on New Year's Eve because my windshield fluid would not come out. I did not have an appointment. Jim agreed to see me that same day. It turned out I needed a new pump. Jim was able to work it would not come out. I did not have an appointment. Jim agreed to see me that same day. It turned out I needed a new pump. Jim was able to work it into the schedule to have the work done as well as an oil change for which I was due despite it being a last minute visit. I was happy to have it repaired since it can be dangerous to drive with no windshield fluid in this weather with all the salt etc. He worked with me on the price since I was not expecting to need to replace an expensive part when I stopped by. Everyone was very pleasant and I appreciated being able to get my problem resolved within the same day. More
by cyawman
Employees Worked With
Jim Pilosi, Michelle Arango
January 03, 2013
I have been very pleased with the service I have received at Bob Hastings, the dealer that took over authorized Saturn service when Government Motors pulled the plug on Saturn. Jerry (and his counterpart Jim at Bob Hastings, the dealer that took over authorized Saturn service when Government Motors pulled the plug on Saturn. Jerry (and his counterpart Jim) have both been terrific and the service has been done promptly and well. More
by Ed Trefzger
Employees Worked With
Jerry Harden
