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Vision Buick GMC - Service Center

Rochester, NY

3.9
564 Reviews

564 Reviews of Vision Buick GMC - Service Center

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February 17, 2024

Put my car into a ditch and they fixed so we're swagged out my boy More

by Ccronk39
Recommend Dealer
Yes
Feb 20, 2024 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 16, 2024

It's not like the old vision gmc when I made appoint the person making the had no idea how long it would. When I got there they 2.5 hours at 2 hours they said it would 2 more hours, so I was there for hours More

by jimtryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Vision Buick GMC responded

We value and appreciate your business, Jim. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

February 16, 2024

Quick and efficient He was very nice. He listened to my needs and had everything ready for me. More

by briwalbridge
Recommend Dealer
Yes
Employees Worked With
Jacob
Feb 20, 2024 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

January 19, 2024

Worst service ever, lies, lies, lies. Was even told by a service employee he did not want to progress through the company because he would have to lie. Will never use them and will tell More

by qball1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 11, 2023

I've been a loyal customer for many years. I enthusiastically recommend them to friends and family in the market for a new vehicle. More

by MULLEYJIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Pitts
November 10, 2023

Service was done in the timeframe mentioned. Also took care of a recall issue while car was there. I was satisfied More

by BOBDENHOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember service advisor, sorry
November 06, 2023

Under new ownership and still going through that and the lack of enough personnel. Appointments for vehicles are not taken on time and take a lot longer to complete. The good thing, and one of the reasons More

by maggielipton1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dino
Nov 06, 2023 -

Vision Buick GMC responded

We appreciate your feedback and are eager to better your return experience.

October 29, 2023

Very dependable service department. If you need to leave your car, they will shuttle you right to your home. More

by tmunding1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 29, 2023

The staff are super friendly and helpful. Wonderful experience! I would totally recommend to anyone! More

by Cab1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2023

Helpful and polite, interested in keeping car running well, can recommend them with no hesstation More

by Acesapair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle A Lovejoy
Oct 30, 2023 -

Acesapair responded

Kyle Lovejoy and tech installing battery were very helpful!

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