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Vision Buick GMC - Service Center

Rochester, NY

3.9
564 Reviews
Call Service Center (585) 673-7223

564 Reviews of Vision Buick GMC - Service Center

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March 12, 2024

No communication. Lack of urgency and extremely poor customer service Took 5 days to even get my car n the shop from the time it was towed there. With no call or expla More

by margea101
Recommend Dealer
No
Employees Worked With
Frank &Kyle
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Mar 12, 2024 -

Vision Buick GMC responded

"Margea101" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 12, 2024

Absolutely greatness very fast and attentive to my needs and did all to help me More

by althea311
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Mar 12, 2024 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 12, 2024

Not always the best experience. I feel like a number, not a person, or even a customer that they care to keep. More

by karenzenkel
Recommend Dealer
No
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Mar 12, 2024 -

Vision Buick GMC responded

We value and appreciate your business, Karen. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

March 10, 2024

They were courteous and did exactly what was needed to be done to my vehicle More

by rmporcaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 08, 2024

Appointment wasn’t properly scheduled. Time to complete basic services was long. If I had been paying, this would have been expensive. More

by dannyh90210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan F.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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March 04, 2024

The person that was there when I got my oil changed, the guy was so respectful and nice. More

by FADHLSEELH67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 01, 2024

Exceptional service from Jeremy! He made the car-buying process a breeze with his professionalism, friendliness, and trustworthy approach. Highly recommended for anyone in search of More

by Sadie.brown507
Recommend Dealer
Yes
Employees Worked With
Jeremy Garnish
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February 29, 2024

Jeremy went over and above to find what I wanted. No matter what I asked he was there to help.....he helped me set up the radio and auto-pay not to mention all the silly requests I had....he's the be More

by stwalsh
Recommend Dealer
Yes
Employees Worked With
Jeremy
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February 28, 2024

Once you have a vehicle purchase they are unresponsive LoJack refund please Call me back More

by alexbuck248
Recommend Dealer
No
Employees Worked With
That wasn't the issue, getting a hold of people outside of the sale dept is
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Jul 08, 2024 -

Vision Buick GMC responded

Alex. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

February 28, 2024

I have bought from many dealers in the past however vision has always been upfront. No games. More

by kmilne7575
Recommend Dealer
Yes
Employees Worked With
Jake. He was surprisingly great
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Jul 08, 2024 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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