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662 Reviews of Vision Buick GMC - Service Center
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May 15, 2025
The experience that I had with this dealership service department was awesome. No problems at all. The work was done as promised in a timely manner. Thank you all for doing a great job. department was awesome. No problems at all. The work was done as promised in a timely manner. Thank you all for doing a great job. More
by Cheryl
Verified Customer
May 14, 2025
My check engine light was on, made an appointment with Donna Ennis as my advisor. She was amazing. She provided me with detailed updates during my stay. When the service was completed, she reviewed everyt Donna Ennis as my advisor. She was amazing. She provided me with detailed updates during my stay. When the service was completed, she reviewed everything and was able to have a part ordered and we made a timely appointment for the repair. I’m looking forward to seeing her on Tuesday and get this repair corrected. Thanks Donna!! More
by lisa38104
May 11, 2025
Not too bad but a little bit too high pressure salesmanship. Even though I was in there just for inquiries, there was a lot of pressure to make the deal right then and there. They made it difficul salesmanship. Even though I was in there just for inquiries, there was a lot of pressure to make the deal right then and there. They made it difficult to evaluate the options, think about it, discuss with my spouse, before making the deal. More
by smkukuvka
Employees Worked With
Joe Knight
May 08, 2025
I have been dealing with this dealership for 33 years, dating back to Hastings. Thru all the iterations, sales and service has gone downhill. Fast forward to 2025. I recently had the car in for oil cha dating back to Hastings. Thru all the iterations, sales and service has gone downhill. Fast forward to 2025. I recently had the car in for oil change. I was upselled a fuel injector cleaning for $225. I refused and on my service bill, it is noted 'customer refused injector cleaning'. Why? Not a GM service requirement. My most recent visit involved a Turbo replacement covered under GM recall. Also technician noticed that lower control arm needed to be replaced-$700+. However, I had an extended warranty which covered repair & alignment. However, on the bill it was noted "customer complained of front-end vibration". I made no such complaint, never had a front end vibration, no pulling, nothing indicating a steering problem. One has to wonder, do I really get oil changes, new oil filter, and lubrication? Surely the 28 multi-point inspection is in question. I had snow tires installed, and the summer tires were never marked as to their location for rotation in the Spring. Why? I supposedly had the cabin filter replaced, but the glove box damper arm was left hanging. Why? Bottom line, upselling, poor service, questionable practices. This complaint will supposedly be forwarded to General Manger for review to improve Customer Service. In all these reviews, there appears to be no response regarding the corrections made to improve customer experience. Finally, taking a survey thru a messaging app. Whose stupid $#$^^% idea was that? More
by rogobo300
Employees Worked With
Kathleen Roach-Service
May 07, 2025
Very friendly and let me know what was going to be done to my car. The car was delivered on time and he also noticed that I needed an inspection and took care of it for me. to my car. The car was delivered on time and he also noticed that I needed an inspection and took care of it for me. More
by joealongi82
Employees Worked With
Luis Castro
