Vision Buick GMC - Service Center

Always a pleasure at this dealership with friendly staff and efficient service delivery for my family and efficient service delivery for my family More

Bought 3 cars here under three different owners and had good experiences with both sales and service until recently. Mostly new employees now since the last ownership change. Trying to get a service appoin good experiences with both sales and service until recently. Mostly new employees now since the last ownership change. Trying to get a service appointment is a farce. We tried calling, leaving a message, but no return call. We tried the online appointment system but told one time that the local dealer can't see the appointments and the next time they told us that GM puts no limits on the number of appointment for the same time so they can be overbooked. We've showed up after making online appointments only to be told they weren't aware of our confirmed appointments. We've vegetated in the waiting room far longer than necessary for simple oil changes and inspections of cars in good condition. It appears that others in the waiting room were in the same boat and equally frustrated. This happened the last three "appointments." Shortly after a muti point inspect of a 5 year old car, we had to have AAA replace the battery which should have been noticed if it was actually checked. FYI, Vision wanted almost twice what AAA charged for a new battery that was better than the original. Most of the staff we met were pleasant and helpful, but overwhelmed with more appointments than they could handle. We're at the point that we'll have to find someplace else for service if they can't get their act together. More

Luis (service)was great responded well and followed dealership guidelines i assume. However over all ther service and frustration had with service was unacceptable. That compiled with the issues I exsp dealership guidelines i assume. However over all ther service and frustration had with service was unacceptable. That compiled with the issues I exsperanced from sells in Canandaigua. I will no longer recommend this dealer to anyone for sales or service as i did in the past. More