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Vision Buick GMC - Service Center

Rochester, NY

4.0
696 Reviews

696 Reviews of Vision Buick GMC - Service Center

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June 21, 2025

Good communication; final price matched estimate; excellent video explaining problem(s); welcoming service area and workers More

by makeating
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cappuccino!!
June 19, 2025

Very honest and helpful over many years. I’ve been well satisfied the employees and service More

by LRAPP4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 18, 2025

Service is great but they sell your info/phone number to third parties. Same day I took my car in for service I got 3 calls with the caller id of the dealership offering to buy the vehicle, extremely frustr More

by ik631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Jun 18, 2025 -

Vision Buick GMC responded

"Ik631" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 18, 2025

The new ownership leaves something to be desired! The exterior needs to be cleaned up and more presentable. The parking lot finally was repaired. I feel since the new owners took over it has gone More

by LWOLSKIJ
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know names.
Jun 18, 2025 -

Vision Buick GMC responded

"LWOLSKIJ" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 16, 2025

Very attentive to my situation and my time. I appreciated the ‘extra’ attention and concern. More

by RLAMB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donna
Jun 18, 2025 -

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 14, 2025

I really liked Luis Castro! He felt knowledgeable and Honest! I might have seen Rachel last time and it was pretty straight forward. Very Nice shop and quality work. More

by DARBREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Castro
Jun 18, 2025 -

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 14, 2025

Worst experience of my life from the sale, to the communication, and to the services that are promised but not given in the end. Raised the price of vehicle while on my way to the dealer with money More

by JPATTISON2004
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Tom C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Smith
Jun 18, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 13, 2025

Extremely friendly service. Got vehicle right in for service. Easy process from start to finish. More

by RALGIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 13, 2025

Very professional and called me to let me know what I needed done and for my permission. I will go back again. More

by ALYSSASWEET151515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 11, 2025

It was an easy in and out oil change. Everyone I had to deal with was great. More

by hewpak1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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