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Vision Buick GMC - Service Center

Rochester, NY

4.0
633 Reviews
Call Service Center (585) 673-7223

633 Reviews of Vision Buick GMC - Service Center

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July 16, 2024

Great customer service, nice employees and clean with a super customer waiting area with amenities More

by Nkier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 15, 2024

Great customer service, respectful of customers concerns. So far, I've had only good experiences. More

by dayes0826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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July 15, 2024

The service sucked from the advisor who was responsible for my claim their cummication never existed,returned phone calls were ignored More

by sleekc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosslyn
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July 13, 2024

Ray cappucci helped me from start to finish made me feel comfortable and was very professional on answering questions thanks again ! More

by tartagliarocco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray cappucci
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July 12, 2024

Very courteous and they have my car in and out in a timely manner. The dealership is neat and clean. I highly recommend them! More

by mustangkct1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 11, 2024

My truck was in the shop for 3 1/2 weeks to have the air conditioner fixed and it took so long because their machine that they apparently had to use was down More

by Cargirl24
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

Vision Buick GMC responded

"Cargirl24" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 10, 2024

The personal in the service department has been very helpful despite being under staffed , especially Shelby . More

by BUZZWALDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby
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Jul 10, 2024 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 10, 2024

Very friendly staff, goes above and beyond to answer any questions and concerns you have. More

by shelleyceravolo123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 09, 2024

They always take great care of my vehicle. Folks are great to work with. Would recommend, they have certainly met my needs! More

by STRIOLA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
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Jul 09, 2024 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 07, 2024

I wrote an email about my poor experience and never received a follow up from anyone. If you’re able, find that email and call me. More

by jeffsutton815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these. Another gentleman from the service desk.
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Jul 08, 2024 -

Vision Buick GMC responded

We value and appreciate your business, Jeff. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

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