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Vision Buick GMC - Service Center

Rochester, NY

3.8
496 Reviews

496 Reviews of Vision Buick GMC - Service Center

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October 29, 2023

Very dependable service department. If you need to leave your car, they will shuttle you right to your home. More

by tmunding1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 29, 2023

Helpful and polite, interested in keeping car running well, can recommend them with no hesstation More

by Acesapair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle A Lovejoy
Oct 30, 2023 -

Acesapair responded

Kyle Lovejoy and tech installing battery were very helpful!

October 25, 2023

The staff are welcoming, attentive and friendly. All are knowledgeable and provide excellent customer service. Jake has been awesome with ensuring that our questions were answered, service met needs More

by wokegroundsideup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake, and all staff unable to remember names due to their attention to customers
March 25, 2023

The service department is amazing! Always friendly, quick and knowledgeable - especially Jordan!! Will always bring my GMC here for service. More

by .
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
May 31, 2022

I bought my GMC Sierra from a tent event that was put on by Vision Nissan. One of the benefits was free oil changes for life. I have always taken my truck to Vision Dodge/RAM & had never had an issue. I too More

by T11485
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam J.
December 10, 2021

I recently had some work done on my 2021 GMC Sierra at Vision Buick.and GMC. Jordan and Louie kept me informed of the process as the work was being done. These two guys are top notch guys. I got my truck More

by kmk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou N., Jordan P.
Dec 31, 2021 -

Vision Buick GMC responded

Thank you Kevin. Your business and your kind words are truly appreciated. Tim Pearce General Manager

October 24, 2021

They always take good care of me and go above and beyond to make sure my vehicle needs are met. More

by shopperfeeney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Vision Buick GMC responded

Thank you Mary. Always a pleasure seeing you in the store. We appreciate you. Tim Pearce General Manager

October 23, 2021

Just fine ! Helpful to save me money. They were courteous and timely. Good waiting set up. More

by LEWCHILDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Vision Buick GMC responded

Thank you for your business and kind words Lewis. We appreciate you ! Tim Pearce General Manager

October 21, 2021

Went in for inspection, it was done and they didn't try to sell me any other service More

by colleenkeehley1
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Vision Buick GMC responded

Thank you for your continued business and your kind words Colleen. We appreciate you. Tim Pearce General Manager

October 20, 2021

Service technician didn’t reset tire sensors after rotating so I ended up running on a nearly flat tire. I kept checking the one listed by the wrong sensor. When I told the dealership about this all More

by BITTINGER_C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Vision Buick GMC responded

Hi Charlanne. I'm writing this having just left you a message. First, allow me to apologize for the oversight on your service visit. Looking back, you contacted us about your concern via our website and you are 100% correct, the responses you got were not relative to your concern. I appreciate you pointing that out and have addressed our customer care team with the issue. As always, we truly appreciate your business and hope you have a joyous holiday season. Tim Pearce General Manager

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