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Vision Buick GMC - Service Center

Rochester, NY

3.8
496 Reviews
Call Service Center (585) 673-7223

496 Reviews of Vision Buick GMC - Service Center

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February 28, 2024

Once you have a vehicle purchase they are unresponsive LoJack refund please Call me back More

by alexbuck248
Recommend Dealer
No
Employees Worked With
That wasn't the issue, getting a hold of people outside of the sale dept is
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Jul 08, 2024 -

Vision Buick GMC responded

Alex. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

February 28, 2024

I have bought from many dealers in the past however vision has always been upfront. No games. More

by kmilne7575
Recommend Dealer
Yes
Employees Worked With
Jake. He was surprisingly great
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Jul 08, 2024 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 28, 2024

Sales person left us sitting at his desk and didn't come back for a very long time, like 20 minutes. Acted like he didn't want to work with us at all. I always worked with Carl Davies before and he always t More

by gbeverlyjane
Recommend Dealer
No
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February 25, 2024

Very nice. Were considerate of my time..Efficient in the process. Easy to work with. Pleasant More

by jsnbini
Recommend Dealer
Yes
Employees Worked With
Jake
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February 22, 2024

We came in with an idea, and Mike sold us on the Envision and we took delivery the same day. Mike walked us around, first oil change set up, along with the showing the parts dept. More

by sfiordeliso531
Recommend Dealer
Yes
Employees Worked With
Mike Smith
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Jul 08, 2024 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 21, 2024

Very relaxed and well detailed and informative We felt we were given a fair deal More

by Pilosijim
Recommend Dealer
Yes
Employees Worked With
Dan Frank
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Feb 21, 2024 -

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 20, 2024

Drop off in the AM was easy and they where able to add a transmission service/flush to the engine oil change appointment. That did ask again if they could make an offer on my car but I'm not ready to purcha More

by pshakar
Recommend Dealer
Yes
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Feb 20, 2024 -

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 20, 2024

Extremely friendly, professional, and noticed that my inspection was due and offered to do it at that visit so I didn't have to come back. More

by JULIEANN.WARNER
Recommend Dealer
Yes
Employees Worked With
Ray
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Jul 03, 2024 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 18, 2024

Did not fix the problem, horrible communication The situation is not fixed and do not know what they did while they had my car More

by Tgfgiudice
Recommend Dealer
No
Employees Worked With
Service
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Feb 20, 2024 -

Vision Buick GMC responded

"Tgfgiudice" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 18, 2024

Poor communication. Difficult to get ahold of anyone. No updates Poor customer service and Hold not recommend More

by Hotchkissj349
Recommend Dealer
No
Employees Worked With
Terry and various
Report | Print
Feb 20, 2024 -

Vision Buick GMC responded

"Hotchkissj349" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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