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Vision Buick GMC - Service Center

Rochester, NY

4.0
674 Reviews

674 Reviews of Vision Buick GMC - Service Center

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December 08, 2024

Good experience on the sale in July 2024, good first service experience movember 2024 Thank you More

by JEFFREY.MURRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2024

Did a great job working with me through my vehicles issue and provided great service More

by scott@pvgrochester.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby
December 06, 2024

The dealership as a hole was very helpful, pleasant and a blessing to deal with people that were really concerned and cared that you walked out with a vehicle. I did have a few issues with the service area More

by DOJANAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric and Phil
December 05, 2024

Quick and accurate service. Full explanation. A ride share was included in my repair in order to leave my vehicle. More

by aritz56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2024

Good service. Was finished when promised. Very thorough service. Stayed in touch as service progressed More

by Rjgrjg
Recommend Dealer
Yes
Employees Worked With
Do not know
December 02, 2024

I highly recommend this amazing and highly trustworthy dealership! They go over and above, surpassing all customer service expectations and treat you like extended family. They genuinely care about their More

by KELLY L. Horton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : additional 5-Star employees listed above, in my summary.
Dec 03, 2024 -

KELLY L. Horton responded

Vision Buick GMC Dec 2, 2024 KELLY L. Horton VERIFIED CUSTOMER I highly recommend this amazing and highly trustworthy dealership! They go over and above, surpassing all customer service expectations and treat you like extended family. They genuinely care about their clients, and are committed to ensuring vehicle safety , that all repairs are completed within their standards of excellence. I personally want to say “Thank you” to the following people who have been involved in working on my vehicle; Mike Chimera ; General Manager Kyle Lovejoy ; Service Manager Luis Castro ; Service Advisor Daniel Foster; Regional GM Rep. Nicholas Ceccanti; Service Technician Shelby Dries; Service Advisor/Rental Admin. I appreciate you all ! It’s absolutely a blessing to know that in today’s world of so many unknown things; I can count on the integrity and honesty of the people at this dealership. Sincerely, Kelly L. Horton

December 02, 2024

Better to call for the whole story. It’s a long one. This was the third time the truck that I purchased in July (was originally June21st) was brought back to the dealership for issues. More

by mattd.parts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Chimera, Kyle Lovejoy. Phil Smith. Jake Blackburn.
December 02, 2024

Employees are polite but the phone tree is embarrassingly bad. Transportation to and from service appointments is helpful but scheduling service is not easy. More

by charles.e.ruff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recognize any of these employees
December 02, 2024

The service department was quick to answer my concerns and got GM to cover a problem with my radio with a small deductible they are the best!!!! More

by Frank Sackett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2024

Vehicle left untouched for a week without repair and was not offered viable solutions without demanding them. Very disappointing. More

by deanna.burt
Recommend Dealer
No
Employees Worked With
Luis
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