Visalia Hyundai

Will never return. Brand-new Hyundai Venue, and no one is available to detail it on a Saturday! I have a filthy car inside and out. Filled with dust and dirt inside, u Brand-new Hyundai Venue, and no one is available to detail it on a Saturday! I have a filthy car inside and out. Filled with dust and dirt inside, utterly filthy outside with windows that are even worse! I find it amazing that no one is available to detail a brand new car on a Saturday, which I would think is one of the busiest days since people work weekdays. Was quoted a car with keyless entry, sunroof, and automatic trunk opening and closing. The car wasn't in our color and had to be delivered from Hanford. My bad: after all the haggling and price increases, we checked the car for scratches but were exhausted after hours of dealing for a car that we paid CASH for, and we neglected to notice the keyless entry, sunroof, or trunk until we were home. Again, my bad, but the dealership knew what they had done and could have let us know, but did not. My car was to be detailed today, Monday, and it was not! The saleswoman did not follow through with her agreement to set up an appointment for detailing today. Very unprofessional. Today is her day off! Unbelievable. Not saying that Hyundai is a bad car; I AM saying that my business is done there and I will never return nor give a good review. Go to Hanford or some other places; do not waste your time in Visalia. Above all, if they do not have what you want and need to get it from another dealer, make sure you get what you pay for. In my profession, lying is HUGE! I would never lie to any of my parishioners. Ever. My view of Visalia Hyundai: keep walking! Do not do business with unprofessional folks who lie. More

Disappointed and Misled I’m incredibly disappointed with my recent experience at Visalia Hyundai. I was clear from the beginning about my financial situation and what I could realistically afford. The finan my recent experience at Visalia Hyundai. I was clear from the beginning about my financial situation and what I could realistically afford. The finance staff assured me they had a loan approved, went so far as to have me trade in my previous vehicle, and even took celebratory photos of me and my fiancé with the new car. Only days later, I received a call telling me the loan hadn’t gone through and that I would need to put $3,000 down or return the vehicle. This was after being explicitly told that financing was secured. This situation should never have happened. I should not have been allowed to drive off the lot or part with my trade-in without solid loan approval. Their actions wasted my time, created financial stress, and showed a severe lack of transparency and professionalism in their finance department. I truly feel for the salesperson, who now has to stand behind a process that feels disorganized and misleading. I hope this review prompts better oversight and accountability moving forward. More

Lower price online, said it was their advertisers mistake, the price was higher by a couple of thousand dollars. Said advertiser was fired, ha!! Parked deliberately at facility, where inside of a ti mistake, the price was higher by a couple of thousand dollars. Said advertiser was fired, ha!! Parked deliberately at facility, where inside of a tire had no tread and we couldn't see. Had to replace all tires 2 days after purchase because the others had tread but were cracked and close to the nubs. Had to have aligned because driving home on freeway, it kept pulling to one side. Salesman was directing turns to take, so it was about 10 stop and go blocks. Salesperson sat on a side in back, during the test drive, for us not to notice seat wouldn't lock into place. Our mechanic had to order that piece, but then the seat still wouldn't lock into place. Entire seat had to be removed because it's frame was bent. When checking oil, it was dirty so had to be changed, along with air filter, cabin filter. Brake pads had to be changed because they were down to 2%. Driver and passenger seat levers were missing. Couldn't raise or lower either seat. Sales person said he'd look into getting those for us, and he never did. Our mechanic had to order those plus the screws to put in because those were also missing. So within a couple of months we were out another almost $2000. Also no car Manuel. Salesman said it would cost us another $35 if we wanted to order. We have receipts, some pictures and printed materials to prove all. This was a used 2019 Hyundai. So Beware, Beware!! We are seniors and had the previous car 21 yrs. It's very disappointing that we were deceived and lied to in this way. After talking to the General Manager, all he would offer is a free oil change the next time around. Ha!!! What an insult!! I'm turning them in!! More

Pat was very helpful and communicated my car’s issues to me very clearly. Would recommend to anyone. me very clearly. Would recommend to anyone. More

Special thank you to the staff that worked on my car and Roma Gallardo for being so helpful in explaining work to be done. Not only do I love my Santa Fe but the service is exceptional. Roma Gallardo for being so helpful in explaining work to be done. Not only do I love my Santa Fe but the service is exceptional. More

I went in for a regular oil change and tire rotation. I had a coupon for a free car wash and expected that they would just run the car through an automatic wash. When my car was returned to me, I was sho I had a coupon for a free car wash and expected that they would just run the car through an automatic wash. When my car was returned to me, I was shocked to see that it had been completely detailed! More

I went in for a recall. Incredibly helpful and I was in and out quickly Incredibly helpful and I was in and out quickly More

I went in for a recall on my vehicle and they were extremely pleasant and helpful. extremely pleasant and helpful. More

Wonderful service, people are polite and very helpful and timely!a great place to have service done timely!a great place to have service done More