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Villages Subaru - Service Center

Leesburg, FL

4.7
873 Reviews

874 Reviews of Villages Subaru - Service Center

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September 29, 2020

The lady that helped me was very helpful and nice. I don't have anything more to add to this block of text even though it wants me to add more. More

by cathycffmn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know the name of the lady who helped me.
Sep 30, 2020 -

Villages Subaru responded

Thank you for your rating, Cathy! We are glad to hear your experience at Bill Bryan Subaru was a positive one!

September 25, 2020

I had some time constraints and service team was very flexible in working with me. All work and repairs were disclosed so there were no surprises. More

by tjgrantsr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Renard
Sep 25, 2020 -

Villages Subaru responded

Thank you for your review and 5-star rating! We strive to give the best customer service possible and be flexible with our customers, so we are happy we were able to exceed your expectations. We look forward to seeing you again for any and all Subaru vehicle needs!

September 25, 2020

The service advisor was very professional and cared about the vehicle and the customer. She is the reason I’ll buy my next car from this dealership More

by efuller1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor (Rachel?)
Sep 30, 2020 -

Villages Subaru responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

September 25, 2020

I am a new customer as of July and already I am I am a new customer as of July and already I am impressed at the thoughtful and caring people who have helped me....from salesman Paul to the service More

by secretary1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Ives
Sep 30, 2020 -

Villages Subaru responded

Thank you so much for this thoughtful review! We appreciate customers like you who make our job so easy! Please come back and see us in the future!

September 24, 2020

An I had a 1pm appointment for oil change ,tire rotation and an inspection. I asked if this was the express service and was told yes, but there were 3 customers ahead of me. I was disappointed with the turn More

by dempsey.pete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Renard
Sep 24, 2020 -

Villages Subaru responded

Pete, thank you for your review and feedback. Our customer's time is valuable to us, so we do apologize for the delay during your service visit. We'd like to make this up to you, therefore a service manager will be reaching out to you to offer a free pick up for your next service visit. Please let us know if you need anything else!

September 23, 2020

Everything went smoothly as it was just an oil change All were friendly and helpful Took a little longer than I had hoped No doughnuts??? More

by Patsfan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Woodyard
Sep 24, 2020 -

Villages Subaru responded

Patsfan, we are happy to hear your service appointment went smoothly and that you were provided a friendly experience. However, we do apologize for the delay in the service department. Our customer's time is valuable to us, and we are sorry that we were not able to provide you with quick and efficient service. In addition, we expect to bring back the donuts as soon as COVID-19 concerns dissipate.

September 23, 2020

The staff was courteous, the service area was clean and organized, the waiting area was clean. They were following the virus rules and I missed the hot dogs. More

by tjsras
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alhejandro was very nice. Sorry can't remember the spelling.
Sep 23, 2020 -

Villages Subaru responded

We are so happy to hear you enjoyed your experience at Bill Bryan Subaru as we always strive to give our guests wonderful service and we work hard to follow safety guidelines. Please come back to see us in the future!

September 23, 2020

Great customer service. Friendly AND knowledgeable. Safe distancing during Covid. Timely serviced. Warranty from out of state Subaru battery 100% honored. Easy reservations with staff More

by BOBDAINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro, Emily, Rachael
Sep 23, 2020 -

Villages Subaru responded

Bob, thank you so much for this thoughtful review! We appreciate customers like you who make our job so easy! Please come back and see us in the future!

September 23, 2020

Great Service, Very Customer Satisfaction Oriented, Knowledgeable, Provided safe distancing during Covid. Service done in a timely manner as always. They provided great refreshments for all customers a More

by sherrygailey19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department only , Jay Correa
Sep 24, 2020 -

Villages Subaru responded

Sherry, thank you for your review and 5-star rating. We pride ourselves on helping people have the best and safest service experience possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

September 22, 2020

All employees were friendly, efficient and seemed happy to provide the service I needed. I arrived without an appointment. Was greeted immediately. No problems getting service. Very satisfied. More

by Neil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Keller
Sep 22, 2020 -

Villages Subaru responded

Neil, thank you for your review and 5-star rating. We strive to make every customer feel appreciated, and we are happy we were able to exceed your expectations. We look forward to seeing you again for any and all Subaru vehicle needs!

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