Back

Villages Subaru - Service Center

Leesburg, FL

4.7
873 Reviews

873 Reviews of Villages Subaru - Service Center

Sort by
November 08, 2020

2017 forte after speaking with service manager and giving specific instructions to replace inside driver door weather strip they replaced outside facia strip it needed replaced also but was not my concern s More

by Maxshy116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager
Nov 10, 2020 -

Villages Subaru responded

Maxshy, we are very sorry to hear about your service experience, although we do believe that this review may have been meant for a different store since we only service Subaru vehicles.

November 06, 2020

I came in for a minor service on my excellent 2019 Subaru Outback and although this was not my initial intent sales staff had such a good deal that I left with a 2020 Outback with features I've always wanted More

by omgvua
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raphael
Nov 06, 2020 -

Villages Subaru responded

Omgvua, thank you for your rating and review. We are so happy to hear you found your New Subaru and got a great deal on it. Come back to see us for your future Subaru needs including service.

November 06, 2020

Rachel & Alejandro is the reason I continue to give you my business. Everyone is friendly and informative. Rachel & Alejandro are always Top Notch. Awesome team More

by bri_capt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Browning
Nov 06, 2020 -

Villages Subaru responded

Bri, Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Subaru dealership. Bill Bryan Subaru is happy to hear that Rachel & Alejandro were able to give you the customer service we want everyone to experience. We look forward to seeing you again.

November 05, 2020

We are constantly bothered to trade in our vehicle. I am not 65 and can’t afford to trade in my vehicle every year and stay in credit card debt the rest of my life. Everyone is nice but if I am constantly a More

by SILVISJB
Friendliness
Recommend Dealer
No
Employees Worked With
I don’t remember the name
Nov 18, 2020 -

Villages Subaru responded

Silvis, thank you for your review. Your feedback helps us improve our processes and we appreciate you taking the time to let us know where we fell short. We have passed your feedback on to the appropriate party as well.

November 04, 2020

Alejandro is always friendly and efficient and I know he’ll get the job done. A week after we bought the car, we ran over a screw and needed a new tire. He took care of the paperwork for us so we could More

by verladee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
'Alejandro in the service department.
Nov 05, 2020 -

Villages Subaru responded

Verladee, thank you for your review! We are glad to hear your experience at Bill Bryan Subaru was a positive one and we will be sure to pass this information to Alejandro.

November 03, 2020

Battery problem was taken care of with no hassle. The service writers were very professional courteous. I was very impressed that they waited for us to bring the car in just after service closing. Had t More

by drtcardman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Rivera
Nov 05, 2020 -

Villages Subaru responded

Drtcardman, thank you for your review and 5-star rating. We pride ourselves on helping people have the best service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

November 03, 2020

I don't have any complaints about the work done. However, my experience with the service rep left something to be desired. He authorized the service on 4 recall issues without informing me it would More

by jimleas
Recommend Dealer
Yes
Employees Worked With
Terelle
Nov 11, 2020 -

Villages Subaru responded

Jim, we are sorry to hear about the issues you had with your service visit, although we believe that, based on the employee name, this review was not meant for our dealership.

November 02, 2020

Rachel in the service department always takes good care of me when my car needs service. She is friendly, efficient and fun. She also shows concern for my safety regarding Covid-19. More

by timothyjhampton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Browning
Nov 03, 2020 -

Villages Subaru responded

Timothy, Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Subaru dealership. Bill Bryan Subaru is happy to hear that Rachel is always able to give you the customer service we want everyone to experience and that you feel safe at our dealership. We look forward to seeing you again.

November 02, 2020

Service at your facility is the VERY BEST I have received in my 60 years of auto ownership. From the moment we enter you service area we are treated royalty. Our car is serviced properly, washed, we receive More

by e91fdny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alahandro, Emily, Rachael
Nov 03, 2020 -

Villages Subaru responded

Thank you for allowing us to earn your business. We know you have a choice of dealerships and we appreciate that you chose us. We strive to ensure every customer's vehicle is serviced efficiently, and we are glad you hear that your visit was no exception. Come back to see us in the future!

October 30, 2020

My appointment was scheduled for Friday morning. I was dropping my car off Thursday afternoon for convenience. Terrell offered to provide the oil change immediately upon my arrival. He offered to have i More

by sherry.hare
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrell & Mario - Service
Nov 03, 2020 -

Villages Subaru responded

Sherry, thank you for your review! We are glad to hear your experience at Bill Bryan Subaru was a positive one and we will be sure to pass this information to Terrell.

...
78
...