Villages Subaru - Service Center

On 9/6/12; it was time to have the oil changed in my 2010 Subaru Outback which I purchased 30 months ago. Instead of sitting in the lounge until the service was completed, I decided to walk around the car l Subaru Outback which I purchased 30 months ago. Instead of sitting in the lounge until the service was completed, I decided to walk around the car lot looking at the various cars. While walking around, a gentlemen caught up with me and introduced himself. Is name was Frank Dolney. He appeared to be a regular guy and my first impression was that this was an indivdual who was also getting service on his vehicle. After a few moments I learned he was a sales representive. This was at 9:30 in the morning. I still couldn't believe he was a salesman. As we talked about current events I began to be interested in talking about the Subaru Legacy. He provided me with details about the Legacy and how impressed and knowledgeable he was about this vehicle. The more we talked, the more I became interested in thinking about trading my 2006 Buick Lucerne CXL for a new Subaru Legacy Limited. Four days later I was in my new Legacy Limited. My objective was to have my car serviced and ended up with a new car because of Frank Dolney. Frank, is an individual that has such a personality that attracts your attention but is sensitive and understanding to your needs. He helps you decide to buy a product rather than sell a product. This gentleman is rare in the car business. Don't lose him. More

They were friendly until they had the deal closed. The first time I stepped into the dealer afterward for service it was a whole different treatment than before I bought the car. Its had a few intermitten first time I stepped into the dealer afterward for service it was a whole different treatment than before I bought the car. Its had a few intermittent problems and the service mgr Tom has been rude, dismissive and has done nothing whatsoever to help me in any way. When the car went in for its first oil change it was a huge ordeal because "we only have one tech and hes at school" in the words of Tom. I had to get a loaner and Tom let me know how disgusted he was that I was getting the loaner. Still wondering why he was so rude. When I picked up my car the oil was way over-filled and there was an abundance of oil all over the engine . The dealership is very poor in terms of customer service. They have lost my future business and that of anyone whom I can influence. More