Villages Subaru - Service Center

I got an appointment immediately upon request. They performed the work promptly. The battery was still under warranty so there was no charge.Rachel was the person I dealt with. She was courteous and performed the work promptly. The battery was still under warranty so there was no charge.Rachel was the person I dealt with. She was courteous and efficient. More

Always enjoyable. Employees very friendly and helpful. Lindsey sold me my Outback and we have become friends. Jason is helpful to work with. I highly recommend this dealership and many of the Subaru s. Lindsey sold me my Outback and we have become friends. Jason is helpful to work with. I highly recommend this dealership and many of the Subaru s. More

I had no problems getting an appointment for my car's service. Everyone was polite and told me exactly what they did to the car and thanked me for using the dealership which is where I leased my car from service. Everyone was polite and told me exactly what they did to the car and thanked me for using the dealership which is where I leased my car from. More

I will no longer use Bill Bryan for Service even though this service was free due to the poor service from the previous service. The Service Writer did not involve the Technician on what could be a major this service was free due to the poor service from the previous service. The Service Writer did not involve the Technician on what could be a major problem. After the service was completed, I asked if the Technician test drove the car, and he Service Writer said yes. I asked to talk with the Technician and she said he is very busy. With persistence, the Technician was nice enough to talk with me. He is very nice and knowledgeable. He said that he did not test drive the car and said there was no vibration in the steering wheel. That had NOTHING to do with the problem that I described to the Service Writer. I specifically asked that they test drive turning the right, where there is a disturbing sound underneath the car - ONLY when steering to the right. There has never been vibration in the steering column. This could be a safety issue. From now on I will drive 3 hours to Jacksonville to get service at Subaru Orange Park where I have always had great service. The experience is so much better at Orange Park. Issue #2 - I always ask the Service Writers that they do not rotate the tires since I get that done with balancing at Discount Tire. Based upon the tire tread readings from Bill Bryan, when visited Discount Tire (right after Bill Bryan's service); they said that the tires must have been rotated. They got the same tire tread readings as Bill Bryan, but the tires did not match location. They must have rotated the front to the back. VERY FRUSTRATING, when I always make it a point NOT to rotate the tires. My next door neighbor also has a Subaru. He will never go back to Bill Bryan and now drives to Ocala for service. I know Bill Bryan can do better since nobody gets up in the morning with the ambition to provide poor service. However, I could tell that the Service Writer was not grasping what I was describing. She must have been having a bad day. I do not want to pass judgement and have faith in people in the Service Business. But this is two poor services in a row at Bill Bryan. I tried Ocala in between and had a bad experience there also. More

Love the service and love subaru we keep coming back for the service and to buy our next car Alejandra in service is a great guy the service and to buy our next car Alejandra in service is a great guy More

My battery died. After getting a jump from AAA I called Subaru and they told me to come in at once. Saw me immediately and replaced the battery which was still under warranty at no charge. Subaru and they told me to come in at once. Saw me immediately and replaced the battery which was still under warranty at no charge. More

They did a great job not trying to sell me a car this time. I was happy about that. Thank you for listening. I will only have a Subaru now that I’ve experienced one. time. I was happy about that. Thank you for listening. I will only have a Subaru now that I’ve experienced one. More

Went in for an oil change and tire rotation. Oil change was done in a timely manner and I was told I didn’t need to have tires rotated. was done in a timely manner and I was told I didn’t need to have tires rotated. More

Service rep was friendly & efficient but was attentive and listened to my requests and comments. The service visit was completed within the quoted timeframe, including a courtesy car wash! and listened to my requests and comments. The service visit was completed within the quoted timeframe, including a courtesy car wash! More

Alejandro greeted me when I arrived. Very well mannered and polite. He was very thorough in his explanation of the service I was there for. Excellent job!!! and polite. He was very thorough in his explanation of the service I was there for. Excellent job!!! More