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Villages Subaru - Service Center

Leesburg, FL

4.7
698 Reviews

698 Reviews of Villages Subaru - Service Center

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August 17, 2020

Worked mostly with Rachel and not Caitlin. Overall - this dealership is great. I live in Hernando and drover over an hour to this Dealership. Well worth the drive. More

by mdrouin5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
alajandro in service department - very nice/polite
Aug 20, 2020 -

Villages Subaru responded

Mdrouin5, thank you for your review! We are glad to hear your experience at Bill Bryan Subaru was a positive one and we will be sure to pass this information to Rachel.

August 17, 2020

Rachel Porcelli did a great job in every way! She is knowledgable, efficient and with a good sense of humor. A great experience. Thank you Rachel! More

by willie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Porcelli.
Aug 20, 2020 -

Villages Subaru responded

Mike, thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Subaru dealership. Bill Bryan Subaru is happy to hear that Rachel was able to give you the customer service we want everyone to experience. We look forward to seeing you again.

August 17, 2020

I have been coming since the purchase of my crosstrek.Always great service from start to finish 5 years on.You guys rock! thank you More

by dean.cobb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caitlin Sands
Aug 20, 2020 -

Villages Subaru responded

Thank you for your repeat business Dean - it means the world to us to see our customers come back. We strive to make every customer feel appreciated, and we are happy we were able to exceed your expectations. We look forward to seeing you again for all of your Subaru vehicle needs!

August 17, 2020

The dealer & staff are wonderful the replacement part from Subaru is junk & broke again. The seat when is in position towards rear on the automatic position hits the rear seat belt on the floor behind d More

by MRSJHW
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Internet Richard 5star, Caitlin Sands
Aug 20, 2020 -

Villages Subaru responded

MRSJHW, Thank you for your rating & review! We are happy to hear you are satisfied with the customer service you've received from our staff, but we are sorry to hear about your seat issue. The Service Manager has ordered this part again and will be scheduling a time with you to have this replaced. We are here to help, so please let us know if you need anything else. We look forward to seeing you soon!

August 17, 2020

I would give 5 stars but too many employees did not have Masks. Annette at the desk and person greeting us did. A man at the big desk did not. Many employees walking through did not. Sales men did not. Mayb More

by SSHELTONRN2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Keller very nice.
Aug 19, 2020 -

Villages Subaru responded

SShelton, thank you for your feedback. However, Annette is an employee at the Kia store, so we believe you meant to leave this review for them.

August 17, 2020

Obviously I must be satisfied since this is my 4th consecutive lease from this dealer. Enough said! I have even recommended your dealership with some of my friends. One of them recently purchased a ca More

by griffinrichardgriffin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Rivera, Jack Koczka, Caitlin Sands, Rayna Moses
Aug 20, 2020 -

Villages Subaru responded

Thank you for your repeat business, Griffin Richard - it means the world to us to see our customers come back and to refer others to us. We hope you are enjoying your latest lease! Don't forget to come see us for routine service!

August 17, 2020

Excellent customer service - focus on hygienic procedures was greatly appreciated. All items covered by service department was reviewed and explained to my complete satisfaction. Although I did not purchas More

by ldohn1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Porcel, Caitlin Sands
Aug 20, 2020 -

Villages Subaru responded

Ldohn1, thank you for your review and rating. We pride ourselves on helping people have the best service possible, and we are glad we provided you with that. We look forward to helping you in the future!

August 17, 2020

Great experience. My technician was helpful, informative, and courteous. The work done was excellent. The entire process was easy. Your waiting area was well maintained. More

by pb060345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caitlin Sands
Aug 19, 2020 -

Villages Subaru responded

PB, thank you so much for this thoughtful review! We appreciate customers like you who make our job so easy! Please come back and see us in the future!

August 17, 2020

Easy in, easy out. Professional and friendly service personnel. Well Done! The service writer Alejandro and the person who checked me out and I paid are assets to your agency. More

by gerryk1212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro Rosar
Aug 18, 2020 -

Villages Subaru responded

Gerry, thank you for your review and 5-star rating. We strive to make every customer feel appreciated, and we are happy we were able to exceed your expectations. We look forward to seeing you again for any and all Subaru vehicle needs!

November 20, 2019

Very personal service I am new to The Villages, so I was unaware of Bill Bryan Subaru service center‘s excellent reputation. Several weeks ago, I was at an early morning m More

by Deraynes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro Rosar, 3773
Nov 20, 2019 -

Villages Subaru responded

Thank you for allowing us to earn your business Deraynes. We know you have a choice of dealerships and we appreciate that you chose us. We look forward to helping you again in the future.

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