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Villages Subaru - Service Center

Leesburg, FL

4.7
873 Reviews

873 Reviews of Villages Subaru - Service Center

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March 02, 2021

Last minute they fit me in for quick service and washed my car! Also reminded me of upcoming important service schedule based om mileage. Thanks! More

by jwtravels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily
Mar 04, 2021 -

Villages Subaru responded

Thank you for your excellent review, Jwtravels! We're always here to help in any way we can. :)

March 01, 2021

Great service as always , they always get it Right . Rachel is easy to work with . great service dept .. all the service writers are excllent never have any issues here and i take my car in for all ser More

by bmaffucci
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel in service 5 stars
Mar 04, 2021 -

Villages Subaru responded

Bmaffuci, we appreciate your business and 5-star rating! We are glad to hear that you received excellent and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

February 27, 2021

Love the concierge service! This service is fairly priced. I was without my vehicle for a minimum amount of time. The service was as expected with no hidden costs. More

by ksilva3733
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Porcelli
Mar 04, 2021 -

Villages Subaru responded

Ksilva, thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

February 26, 2021

I have been a long time Subaru lover.My service I have been a long time Subaru lover. My service experience makes me a satisfied customer. You are tops in my book. Thank you, Tom Holt More

by omni.holt@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service & parts depts
Mar 04, 2021 -

Villages Subaru responded

Omni.holt, thank you for your loyalty to the Subaru brand and for choosing to do business with us. We look forward to seeing you again in the future.

February 26, 2021

They were very kind and informative through the wait. I really appreciated that. I wasn’t left wondering what was happening. Thank you for the comfortable wait. More

by dshsharon41
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro Rosar
Feb 26, 2021 -

Villages Subaru responded

Dshsharon, we appreciate your five star rating and wonderful review! We're always happy to keep communicating with you how long everything will take to accomplish at our dealership. Please let us know if you have any other Subaru needs!

February 25, 2021

I came in for routine service as a first time customer and was extremely pleased with the way I was treated. Emily is fantastic!! I needed some extra work done and I was given a loaner so I could go home More

by aluehl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily
Feb 26, 2021 -

Villages Subaru responded

Aluehl, thank you for your review! We are glad to hear your experience at Bill Bryan Subaru was a positive one and we will be sure to pass this information to Emily.

February 25, 2021

Helpful - listened to the problem, found it was covered under warranty- ordered part and let me know when it came in- follow up apple scheduled More

by GARLAND804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro, Emily
Feb 26, 2021 -

Villages Subaru responded

Garland, thank you for your review and 5-star rating. We pride ourselves on helping people have the best service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

February 24, 2021

Service Department at this dealership is excellent. Rachel Porcelli is the BEST! She is efficient and caring. Great employee! Unfortunately, the sales department at this dealership is the worst! More

by timothyjhampton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Porcelli
Feb 25, 2021 -

Villages Subaru responded

Timothy, we are glad to hear you've enjoyed your experience with our service department, but we are sorry to hear that you are unhappy with sales. Our #1 goal is 100% customer satisfaction. We are always looking for ways to improve and would appreciate any feedback you would like to give.

Mar 03, 2021 -

timothyjhampton responded

I have built two Outbacks on the Subaru website and asked the dealership to order them for me. The 2020 could not be ordered due to Covid-19. Certainly understandable. So I built a 2021 online and visited the dealership to review all options spending time with the salesperson. After we completed the list of options I was introduced to who I think was the Assistant Sales Manager. He advised they would look to see if the car with the options I wanted was available and already manufactured. As I recall he mentioned ordering a car from the factory would affect their allotment from the factory. Never did hear about purchasing the model with the options I wanted. Plan to write to the CEO of Subaru North America to ask if I can buy the car directly from the factory.

February 23, 2021

It all starts being greeted at the door when I pull in. Great service, friendly people and well maintained building. The young lady kept me informed during my visit an when checking out she said the car More

by MCALISTERWILLIAM05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember her name.
Feb 23, 2021 -

Villages Subaru responded

Mcalisterwilliam, we appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

February 23, 2021

Professional service completed the work ahead of the anticipated schedule at the price I anticipated. Called me when the car was available and washed it at no additional cost. More

by ecooper98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandrow
Feb 23, 2021 -

Villages Subaru responded

ECooper, thank you for your review and 5-star rating. We pride ourselves on helping people have the best service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

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