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Villages Subaru - Service Center

Leesburg, FL

4.7
699 Reviews

699 Reviews of Villages Subaru - Service Center

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August 24, 2020

Service department is really great. Everyone is "Johnny on the spot". As soon as you pull into the Service Center line someone is there to help you. As you wait someone is constantly keeping you updated More

by ML
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel
Aug 25, 2020 -

Villages Subaru responded

ML, thank you so much for this thoughtful review! We appreciate customers like you who make our job so easy! We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Please come back and see us in the future!

August 22, 2020

Last Wednesday, August 9th, I was involved in a fender/bender in your used car lot. It was assumed it was my fault. Your estimator valued the damage to your used car was $725.09. My car had a pai More

by gbinder
Recommend Dealer
Yes
Employees Worked With
Heather
Aug 24, 2020 -

Villages Subaru responded

We apologize for your negative experience, Mr. Binder. At Bill Bryan Subaru we are committed to fair, honest pricing. It’s unfortunate that there was a miscommunication and we apologize for the inconvenience. Please reach out to our General Manager, Joe Goguen, at 352-435-9350 so that he can help make this right for you. We hope to hear from you soon.

August 20, 2020

Fantastic service and interaction, always!! Professional, clean and always positive people in the service department. They have always been very welcoming and Rachael does an amazing job. She’s always so fri More

by EGUDAITIS83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachael in service
Aug 20, 2020 -

Villages Subaru responded

Thank you for your repeat business, EGUDAITIS83 - it means the world to us to see our customers come back. We'll be sure to pass your kind words on to Rachel & the service department. We look forward to serving you again in the future!

August 20, 2020

I found the service department staff to be polite and professional each time I’ve been there. Service techs have been willing to help and make sure I understand what is necessary to keep my vehicle runni More

by moser.joseph7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caitlin Sands
Aug 24, 2020 -

Villages Subaru responded

Joseph, thank you for your review and 5-star rating. We strive to make every customer feel appreciated, and we are happy we were able to exceed your expectations. We look forward to seeing you again for any and all Subaru vehicle needs!

August 19, 2020

Excellent service. Rachel kept me constantly updated. They did the passenger air bag recall and fixed a problem with the ignition/transmission interlock that would not release the key, the latter a know More

by Tom G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Porcelli, service
Aug 20, 2020 -

Villages Subaru responded

Tom, thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad Rachel provided you with that. Come back and see us at Bill Bryan Subaru in the future!

August 19, 2020

Service was completed satisfactorily in the time I was told. Rachel Porcelli (in the service department) explained everything and kept me informed throughout the time I was there. She is an asset to this More

by Sherry B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel (service)
Aug 20, 2020 -

Villages Subaru responded

Sherry, thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Subaru dealership. Bill Bryan Subaru is happy to hear that Rachel was able to give you the customer service we want everyone to experience. Thank you as well for your other feedback which helps us to improve our processes. We will be sure to pass this information to the appropriate party. We look forward to seeing you again in the future!

August 17, 2020

Amazing service. Took care of my car with great care. Even identified other potential issues that were of concern for safety. i really appreciated all of the help along with the courtesy shuttle. More

by JACKCHARLESROSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan
Aug 18, 2020 -

Villages Subaru responded

Jack, thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

August 17, 2020

Great to have Mario in the service center.Still amazes Great to have Mario in the service center. Still amazes me it takes 1 1/2 hours to change the oil and wash the car. More

by BOEHMEJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Font
Aug 18, 2020 -

Villages Subaru responded

Boehmej, thank you for your review! We are glad to hear your experience at Bill Bryan Subaru was a positive one and we will be sure to pass this information to Mario.

August 17, 2020

I had an appointment time and you keep to this. You reviewed what my car needed before doing anything I was not aware of. You reviewed what is still covered under my last year of the extended warranty More

by jsmarhefka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown, Caitlin Sands
Aug 24, 2020 -

Villages Subaru responded

Thank you for your 5-star rating, Jsmarhefka! We are glad to hear your experience at Bill Bryan Subaru was a positive one! We have let our GM know you are still waiting to hear back from service so that someone can try to call you back again. Come back and see us in the future.

August 17, 2020

MOST OF THE PEOPLE I MET THERE WAS GREAT. I CAN ONLY THINK OF 2 THAT WAS BAD ,JASON HAMPTON AND THE YOUNG FINANCE MANAGER WHOSE NAME I FORGOT. JOE GOGUEN WAS GREAT AND GOT ME OUT OF BAD SALE THAT THE F More

by frankreel1932
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
THE FINANCE MANAGER WHOSE NAME I FORGOT BAD
Aug 24, 2020 -

Villages Subaru responded

Frank, thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad Joe provided you with that. However, we are sorry to hear about your negative experience with our Finance Associate and will inform the appropriate personnel. Come back and see us at Bill Bryan Subaru in the future!