Villages Subaru - Service Center

Easy to make appointments. Very clean, and the employees very friendly and everything is explained to you. We always bring our Subaru there for everything. very friendly and everything is explained to you. We always bring our Subaru there for everything. More

The waiting room was very cold...as it always is. I wore a sweatshirt, and a new customer commented that she sure wished she had a sweatshirt. Another woman came in and put her jacket on immediately. Ad a sweatshirt, and a new customer commented that she sure wished she had a sweatshirt. Another woman came in and put her jacket on immediately. Additionally, there was no temperature check when I came in, although there was a "temperature check station" available. There was no attempt to space the seating at a six-foot distance. No signs were on every other chair nor were there chairs available outside the designated seating area. Social distancing was very difficult with the current layout. There was also an employee smoking right outside the showroom door. The person who checked my vehicle in and checked me out was very courteous and thoughtful. He explained the service well and even wiped off my fob and the ink pen before he handed it to me. I wish I could remember his name. I'm sure your records will be able to find him. My overall impression of this dealership is that of one with a disinterested, or perhaps frequently absent, manager. More

You Guy'y & Gal's have been wonderful. Special Thank's to Alejandro & his helper that found my bag I left in the loner car & brought it out to me as I pulled in the next morning to pick up. Eileen W to Alejandro & his helper that found my bag I left in the loner car & brought it out to me as I pulled in the next morning to pick up. Eileen W More

I have been a.customer at Bryan Kia Dealership for approximately 6 years. The staff members are always pleasant and helpful. Alyssa, who is on maternity leave, has been.my service advisor for years approximately 6 years. The staff members are always pleasant and helpful. Alyssa, who is on maternity leave, has been.my service advisor for years, is fantastic. The customer lounge is always clean and inviting; and the lady in charge of that area is always pleasant. The sales reps are super, especially Sam and Annette. I like this dealership and recommend it to my family and friends. More

I decided to try a new service dealer closer to my home and I was not disappointed. Great service, quality, and reasonable prices. I will be back soon for any future maintenance issues. and I was not disappointed. Great service, quality, and reasonable prices. I will be back soon for any future maintenance issues. More

I can’t say enough about Wes Spear and his team at the body shop. They are all Fantastic! I was worried about how to handle getting my car repaired and how it would look when they were finished. Wes and h body shop. They are all Fantastic! I was worried about how to handle getting my car repaired and how it would look when they were finished. Wes and his team far exceeded my expectations. The process was painless and my worries put to rest. My car looks like new and I couldn’t be happier! Thank You! More

Mr Rosario provided one of the best customer service experiences I ever had at any dealership. Was honest and sincere when we discuss my service requirements. A true professional. experiences I ever had at any dealership. Was honest and sincere when we discuss my service requirements. A true professional. More

I had an appointment. I arrived at the stated time and an attendant was quick to welcome me. He was pleasant and accurately predicted my wait time which was not excessive. Altogether a not unpleasant n an attendant was quick to welcome me. He was pleasant and accurately predicted my wait time which was not excessive. Altogether a not unpleasant necessary chore. More

My husband and I brought my Forester in to get it fixed in the service dept. While we were there, we looked at options to upgrade. At the end of the day, it was ok that we couldn't get approved right now in the service dept. While we were there, we looked at options to upgrade. At the end of the day, it was ok that we couldn't get approved right now to upgrade. However, what wasn't ok, was that the sales person Tim left us sitting at his desk for nearly 45 minutes while in the managers office, but didn't bother to come back and check on us or anything until my car was ready. It was at that time I told my husband that we would just go to Nissan (who btw offers a limited lifetime warranty on all their vehicles they sell), because at least there I felt like i was welcomed with open arms. At Subaru, I felt like because my credit wasn't perfect, they didn't want to have anything to do with me. It is all about the numbers to them, not the way they treat their customers who I kight add are the reason they are in business. What they tried showing me was a used car they had taken the day prior with over 108k miles and no warranty. I'm at the dealership already because I have no warranty, you'd have thought they wanted to put me into something safe at least. Anyway, I won't be referring anyone to the sales dept of Subaru, but Alejandro in the service dept was definitely wanting to make sure we were safe and cared about us as people, so thank you for that at least. More

I found myself stranded after losing my power steering on my 2012 Outback. The dealership was very understanding and accommodating. They offered me a loaner vehicle...a 2020 Ascent with all the bells & whi my 2012 Outback. The dealership was very understanding and accommodating. They offered me a loaner vehicle...a 2020 Ascent with all the bells & whistles! Customer service kept me in the loop the entire time until my car was ready for me to pick it up. Thanks Bill Bryan Subaru! More