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Villages Subaru - Service Center

Leesburg, FL

4.7
699 Reviews

699 Reviews of Villages Subaru - Service Center

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October 02, 2020

I have done this twice already this has been sent to me twice already and I should only fill it out only once otherwise the survey is meaningless More

by perch333
Recommend Dealer
Yes
Employees Worked With
A woman in service
Oct 02, 2020 -

Villages Subaru responded

Perch, we are sorry for sending you duplicate surveys, but we do appreciate the five-star rating a review! Come back and see us again!

October 02, 2020

Everyone I dealt with were extremely nice and professional. All my questions were answered and the experience was very pleasurable. Not the usual car buying back and forth negotiating. Great serv More

by suefewkes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted Shupe
Oct 05, 2020 -

Villages Subaru responded

Sue, thank you for your review and 5-star rating. We strive to make every customer feel appreciated, and we are happy we were able to exceed your expectations. We look forward to seeing you again for any and all Subaru vehicle needs!

October 01, 2020

I brought my Outback in for an oil change and during their inspection they discovered a broken exhaust bracket. The part was ordered and installed 2 days later. Emily was cheerful and knowledgeable, a p More

by pabow1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Renard
Oct 02, 2020 -

Villages Subaru responded

Thank you for your review and 5-star rating. We pride ourselves on giving our customers speedy and efficient service, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

September 30, 2020

Had a very pleasant experience with Alejandro, he made sure I was happy with the service I received and let me know when my next service would be. More

by KIMDI123
Recommend Dealer
Yes
Employees Worked With
Worked with Alejandro in the service dept, there isn’t an option for that.
Sep 30, 2020 -

Villages Subaru responded

Kim, thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad Alejandro provided you with that. Come back and see us at Bill Bryan Subaru in the future!

September 29, 2020

I was very happy to complete the thorough survey from Subaru, but now one from Dealer Rater. You want names of employees, but don't give me a list of service people to pick from. If you spend money on More

by mrtomfenush
Customer Service
Recommend Dealer
Yes
Employees Worked With
Me, Myself, and I. Let me out of here!
Sep 30, 2020 -

Villages Subaru responded

Thank you for your five-star rating and review, Tom! We are sorry about the word limit, however we do not currently have control over this part of the Dealer-Rater reviews.

September 29, 2020

The lady that helped me was very helpful and nice. I don't have anything more to add to this block of text even though it wants me to add more. More

by cathycffmn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know the name of the lady who helped me.
Sep 30, 2020 -

Villages Subaru responded

Thank you for your rating, Cathy! We are glad to hear your experience at Bill Bryan Subaru was a positive one!

September 25, 2020

I had some time constraints and service team was very flexible in working with me. All work and repairs were disclosed so there were no surprises. More

by tjgrantsr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Renard
Sep 25, 2020 -

Villages Subaru responded

Thank you for your review and 5-star rating! We strive to give the best customer service possible and be flexible with our customers, so we are happy we were able to exceed your expectations. We look forward to seeing you again for any and all Subaru vehicle needs!

September 25, 2020

The service advisor was very professional and cared about the vehicle and the customer. She is the reason I’ll buy my next car from this dealership More

by efuller1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor (Rachel?)
Sep 30, 2020 -

Villages Subaru responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

September 25, 2020

I am a new customer as of July and already I am I am a new customer as of July and already I am impressed at the thoughtful and caring people who have helped me....from salesman Paul to the service More

by secretary1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Ives
Sep 30, 2020 -

Villages Subaru responded

Thank you so much for this thoughtful review! We appreciate customers like you who make our job so easy! Please come back and see us in the future!

September 24, 2020

An I had a 1pm appointment for oil change ,tire rotation and an inspection. I asked if this was the express service and was told yes, but there were 3 customers ahead of me. I was disappointed with the turn More

by dempsey.pete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Renard
Sep 24, 2020 -

Villages Subaru responded

Pete, thank you for your review and feedback. Our customer's time is valuable to us, so we do apologize for the delay during your service visit. We'd like to make this up to you, therefore a service manager will be reaching out to you to offer a free pick up for your next service visit. Please let us know if you need anything else!

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