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Villages Subaru - Service Center

Leesburg, FL

4.7
705 Reviews

705 Reviews of Villages Subaru - Service Center

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January 07, 2021

Bill Bryan Subaru I Leesburg, is well run organization, the service department is one of the better if not he best, I have seen, they constantly are keeping you informed More

by DACWIK
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager, Tim Rivera
Jan 11, 2021 -

Villages Subaru responded

Dacwik, we appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

January 06, 2021

Excellent service I want to keep my response to just two words. I feel as if I am being badgered by insistence on giving 25 words. I am happy; why can’t we leave it at that? I will be more than happy to tal More

by bcsc152
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of the name of the service writer
Jan 11, 2021 -

Villages Subaru responded

Bcsc, thank you for your review! We are glad to hear your experience at Bill Bryan Subaru was a positive one. We will also look for ways to improve our surveys and we appreciate the feedback!

January 06, 2021

My first experience with service at Subaru was very good with the except of a young girl that completed the intake early that morning. She was young and I took that in to consideration, but I found her unp More

by dstover12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not know their names
Jan 08, 2021 -

Villages Subaru responded

Dstover12, we strive to give all of our customers the best experience possible and apologize that you did not receive the same treatment. We have addressed the situation with that particular employee and we are doing more customer service training at our dealership. It is wonderful to hear you received better service when you picked up your vehicle, However, we hope this one experience will not keep you from coming back to see us. We are here to help with any of your Subaru needs.

Jan 10, 2021 -

dstover12 responded

Thank you for your acknowledgement. My son just bought a Outback Subaru last week from you as I enjoy mine so much

Jan 11, 2021 -

Villages Subaru responded

We are so glad to hear that! Enjoy every drive. :)

January 05, 2021

They are always wonderful to meet at Bill Bryan Subaru Leesburg... The service department always takes care of my needs and they are very timely. More

by pamerica11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro
Jan 05, 2021 -

Villages Subaru responded

Pamerica11, thank you so much for this thoughtful review! We appreciate customers like you who make our job so easy! Please come back and see us in the future!

January 05, 2021

Rachel and Kyle were great as always! Keep up the good work as always and please give them both A massive raise! Pleas take away the minimum word count on this form also. More

by jeffretey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel and Kyle
Jan 05, 2021 -

Villages Subaru responded

Jeffretey, thank you for your excellent rating and review! We are glad to hear that Rachel and Kyle provided you with superior service. Come back and see us again in the future.

January 01, 2021

Rachel was amazing and very friendly. All the staff was extremely pleasant. The greatest service experience I’ve ever had. Thank you thank you thank you!! More

by Lmp997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Porcelli
Jan 04, 2021 -

Villages Subaru responded

Lmp997, thank you for your review! We are glad to hear your experience at Bill Bryan Subaru was a positive one and we will be sure to pass this information to Rachel and the team.

January 01, 2021

Rachel was excellent. She quickly informed me of a recall and kept me informed on status of the work. Work was performed in a very timely manner. More

by ronkempf428
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Porcel
Jan 04, 2021 -

Villages Subaru responded

Ron, Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Subaru dealership. Bill Bryan Subaru is happy to hear that Rachel was able to give you the customer service we want everyone to experience. We look forward to seeing you again.

December 30, 2020

Rachel is an excellent employee and seems to care about those who she serves. We value her honesty. Her compassion. Please do not limit this response to 25 words. It forces the respondent to type more tha More

by camorera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel
Dec 30, 2020 -

Villages Subaru responded

Camorera, thank you for your rating and review! We are glad to hear that Rachel provided you with excellent service. We also appreciate your feedback and we will see if there is anything we can do to resolve the character minimum. Come back to see us in the future!

December 26, 2020

PAUL IS A SUPER GUY TO WORK WITH, VERY FRIENDLY AND DOES A GREAT JOB. NO PRESSURE AND HELPED ME GET WHAT I NEEDED AT THE RIGHT PRICE. THE MANAGERS WHERE A LOT A OF HELP ALSO, JUST A GREAT CREW TO WORK WIT More

by JOEGOGUEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Ives
Dec 28, 2020 -

Villages Subaru responded

Joe, thank you for taking the time to leave us this wonderful review! We put our best foot forward each day to give all of our customers superior service, and we are glad your experience was no exception. Come back and see us again for all your Subaru needs!

December 23, 2020

Awesome experience! I searched for a new vehicle for my husband for Christmas. Robert and Rafael ensured that we got what we were looking for! Thanks so much! More

by johnsonjennif23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael and Robert
Dec 23, 2020 -

Villages Subaru responded

Thank you for your positive review and five-star rating, Jennifer! We make it our top priority to help our customers find the best option, and it is wonderful to hear that so Robert and Rafael went above and beyond for you to make it happen. Please come back to see us again in the future!

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