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Villages Subaru - Service Center

Leesburg, FL

4.7
706 Reviews

706 Reviews of Villages Subaru - Service Center

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January 22, 2021

Went in for an oil change and tire rotation. Oil change was done in a timely manner and I was told I didn’t need to have tires rotated. More

by cfung47
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel
Jan 22, 2021 -

Villages Subaru responded

CFung, thank you for your review! We are glad to hear your experience at Bill Bryan Subaru was a positive one!

January 22, 2021

Service rep was friendly & efficient but was attentive and listened to my requests and comments. The service visit was completed within the quoted timeframe, including a courtesy car wash! More

by smarv1971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Renard
Jan 22, 2021 -

Villages Subaru responded

Smarv, we appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

January 20, 2021

Alejandro greeted me when I arrived. Very well mannered and polite. He was very thorough in his explanation of the service I was there for. Excellent job!!! More

by catmorrison87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro
Jan 20, 2021 -

Villages Subaru responded

Cat, thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad Alejandro provided you with that. Come back and see us at Bill Bryan Subaru in the future!

January 19, 2021

I made an appointment for routine service over the phone. Scheduler was cheerful and polite. When I arrived, I received prompt, courteous and professional service. Car noticeably cleaner after complimentary More

by wmducas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel and Emily
Jan 19, 2021 -

Villages Subaru responded

Wmducas, thank you for your excellent rating and review of Bill Bryan Subaru! It is great to hear that you had a good experience and that you are satisfied with our services. We appreciate your business and look forward to helping you again in the future.

January 15, 2021

I was very frustrated over 4 previous attempts between purchasing a new key fob and reprogramming fee. I called Jason Brown their service manager who told me to take my problem elsewhere. I contacted J More

by noreen.steve.nevrly
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Goguen, Kyle Allman and Rachel Porcelli
Jan 15, 2021 -

Villages Subaru responded

Noreen, we are very sorry to hear about your frustrations with getting your key fob taken care of promptly. We are happy to hear that Rachel, Kyle, and Joe were able to turn this situation around for you. We are addressing this issue internally and have ongoing customer service training to keep issues like this from happening again. Thank you for taking the time to leave your feedback and please let us know if there is anything else we can do to assist you.

January 14, 2021

Always on time explain everything to you do not force you o do expensive work unless needed and of course always very pleasant always fresh drinks More

by DIANEBIBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service department
Jan 15, 2021 -

Villages Subaru responded

Diane, thank you for your rating and review! We are glad to hear your experience at Bill Bryan Subaru was a positive one!

January 13, 2021

Had to have a door handle repaired, part ordered, came in in two days, brought car in and fixed as quoted, car washed, car was good, fast return More

by DACWIK
Customer Service
Recommend Dealer
Yes
Employees Worked With
Service manager
Jan 15, 2021 -

Villages Subaru responded

Dacwik, thank you for taking the time to leave us this positive review! We are glad to hear you received speedy and superior service. Come back and see us for all of your Subaru needs!

January 13, 2021

Drive nice car! We still practice the tech! We have to take control of gas saver. Running is very smooth. First time, it is big car!! More

by westpa5272
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Correa
Jan 15, 2021 -

Villages Subaru responded

Westpa, we are thrilled to hear you are enjoying your vehicle! Thank you for the five-stars and come back to see us again in the future!

January 11, 2021

Everyone from the phone receptionist to service is the best. Rachael, in service, is an exceptional employee. Sweet, helpful and a good listener. A credit to suburu. More

by cherylenem
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachael and service pwrsonnel.
Jan 11, 2021 -

Villages Subaru responded

Cheryl, thank you for taking the time to leave us this wonderful review! We put our best foot forward each day to provide the best service to all of our customers, and we are glad your experience was no exception. Come back and see us again for all your Subaru needs!

January 09, 2021

Even though I waited until the last week before my time to get the service for my warranty, every person involved was gracious and helpful. More

by gtaylor565656
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
People in service were polite and helpful.
Jan 11, 2021 -

Villages Subaru responded

Thank you for this excellent review and rating, GTaylor! We are glad to hear you had a good experience with our service department and we look forward to seeing you again!

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