Back

Villages Subaru - Service Center

Leesburg, FL

4.7
733 Reviews

733 Reviews of Villages Subaru - Service Center

Sort by
June 02, 2021

So as always on arrival the advisor was told an oil change and tire rotation as always. When the advisor came out later was informed that I need tires due to inside wear on the front and a full alignme More

by atwill121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Young lady in service
Jun 09, 2021 -

Villages Subaru responded

Thanks for sending your concerns, we welcome them as much as the words 'great job'. That’s how we improve our service to everyone, by fixing the concerns that come up. While we do the required inspection on every car, we sometime find concerns that indicate future problems that may leave you on the side of the road. To avoid this, we try to catch the smaller issues before the develop into a major problem. In the future you are invited to reach out to Joe Goguen, the General Manager, as he is dedicated to customer service and hopes to see you soon. Thanks for your time and business.

Jun 10, 2021 -

atwill121 responded

I appreciate the inspections as they do catch things, in most cases early. I'm guessing you didn't get the meaning of my review. I'll explain. The last three services I have asked for the tires to be rotated. The first two times I was told that the wear was even so they didn't need rotating. I thought it was strange as it is recommended they be rotated every 6000 miles. The last visit I again asked for the tires to be rotated. The advisor comes out and tells me now I need four tires and a 4 wheel alignment as the inside on the front tires we wearing. She gave me the quote for the tires and the alignment. I ASKED if they were rotated and again was told no. So if the first two times they didn't need it due to even wear, then if the wear is now uneven why wouldn't they be rotated? When I started using the dealership for my service needs, the tire rotation was included as part of the service. Then it became an extra. Crazy thing is the price is higher now than before it became an extra. Just disappointed in what happened

June 01, 2021

always pleased with the service.people always helpful.our next car will be with bryan subaru.will be looking one in the near future,thanks More

by psu.chuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service dept.
Jun 02, 2021 -

Villages Subaru responded

Chuck, thank you for this wonderful review and five-star rating. We are always here to bring you the best service possible and we're thankful for your business. We look forward to helping you again in the future!

May 31, 2021

As always, efficient, knowledgeable, friendly service. No matter what service I get, they always do a multi-point check and inform me of items or service that might be needed. If something I asked them to ch More

by thomandsusan88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Porcel
Jun 02, 2021 -

Villages Subaru responded

Thom and Susan, we appreciate this excellent review! We are happy to bring you excellent customer service while we strive to anticipate and meet our customers' needs. We look forward to seeing you again in the future.

May 31, 2021

We had a flat tire due to a road screw on our 2021 Subaru… We called service and they were able to get us in and out quickly… Very pleased with the service department at Bill Bryan Subaru! More

by JOHN.MACKO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel in Service
Jun 02, 2021 -

Villages Subaru responded

John, we appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

May 28, 2021

Another outstanding experience of professional service, Every member I came in contact with was courteous and competent. My service was completed in a shorter time than promised and was cleaned and washed! More

by jimjansen1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The entire service department was 5 STAR!
May 28, 2021 -

Villages Subaru responded

Thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

May 27, 2021

I have never gotten less than excellent service during all the years they have been servicing my vehicles. I can't imagine their quality ever declining. More

by pjclacko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro Rosar
May 27, 2021 -

Villages Subaru responded

Thank you for your repeat business and for choosing us to service your vehicle! We are always happy to provide you with prompt and superior service!

May 26, 2021

Staff was very prompt in checking me in at the Express Service; and they were spot on in getting me in and out without hassel. They were very good about keeping me informed on what was going on with my More

by sidney1949yee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not applicable.
May 26, 2021 -

Villages Subaru responded

Thank you for your review and 5-star rating. We strive to make every customer feel appreciated, and we are happy we were able to exceed your expectations. We look forward to seeing you again for any and all Subaru vehicle needs!

May 25, 2021

I brought the Forester in for a recall matter. The part was replaced and all went well. Can only say good things about the experience. More

by traceman0
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro
May 25, 2021 -

Villages Subaru responded

Thank you for your excellent review and for choosing us to service your vehicle. We are always happy to provide you with prompt and superior service!

May 25, 2021

This appointment was for a recall which was going to take 2 hours, however the car went straight in and I was on my way in 1 hour. Very please with the service department. More

by Roger
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Emily
May 26, 2021 -

Villages Subaru responded

Roger, thank you for taking the time to leave us this wonderful review! We put our best foot forward each day to treat all of our customers like family, and we are glad your experience was no exception. Come back and see us again for all your Subaru needs!

May 25, 2021

I am very pleased with my Forester and the service that this dealer provides. The recall item that I was in for was repaired, and my regular maintenance service was also provided at the same time. More

by Callmemutt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
May 26, 2021 -

Villages Subaru responded

Thank you for your excellent review and for choosing us to service your vehicle. We are always happy to provide you with prompt and superior service!

...
45
...