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Villages Subaru - Service Center

Leesburg, FL

4.7
740 Reviews

740 Reviews of Villages Subaru - Service Center

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July 07, 2021

Service agent Rachel was professional and courteous.My Service agent Rachel was professional and courteous. My 30k scheduled maintenance cost less than I anticipated, an unexpected bonus. Will continue t More

by sierrafoxtrot63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Porcel
Jul 08, 2021 -

Villages Subaru responded

We appreciate your excellent rating and review! We strive to treat our customers like family and provide the best service possible, so it is wonderful to hear that Rachel provided you with such excellent service!

July 06, 2021

I have used Bill Bryan Subaru since I bought my used 2009 Outback and I have been extremely pleased with my service and relationship with all the employees there. I would recommend this location to anyone w More

by shirleykharris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alehanda I am not sure how he spells his name but he is a 100!
Jul 07, 2021 -

Villages Subaru responded

Thank you for your repeat business - it means the world to us to see our customers come back! We are happy to hear that you've had nothing but positive experiences at Bill Bryan Subaru and we look forward to seeing you again in the future!

July 06, 2021

Very helpful friendly and knowledgeable staff They worked hard to make the deal happen. I’m very happy with the staff a Bill Bryan Subaru More

by wwwoody589
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
Jul 07, 2021 -

Villages Subaru responded

Thank you for this wonderful review and five-star rating. We are always here to bring you the best service possible and we're thankful for your business. We look forward to helping you again in the future!

July 05, 2021

your service dept. is excellent. very knowledgeable people and sincere kindness from everyone. Keep up the great experience..I am so sorry I do not remember their names but they were EXCELLENT More

by billorton43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
wish I could remember their names
Jul 05, 2021 -

Villages Subaru responded

Thank you for your review and 5-star rating. We pride ourselves on have the best customer service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

July 05, 2021

This is my 1st experience and Bill Bryan Subaru, and it was a very food dealership to deal with. They (Service Department) are a pleasure to deal with and I have no hesitation about going back and having t More

by jtiriro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Hampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathleen Maita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Moake, Lindsey Browning, Jeremy Lansing, Janene Black, Lee Weith
Jul 06, 2021 -

Villages Subaru responded

Thank you for your excellent review and for choosing us to service your vehicle. We are always happy to provide you with prompt and superior service!

June 30, 2021

The service department followed up with me several times over the time my car was in service to update me on status which was Excellent More

by johnmanning0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro Rosario
Jul 02, 2021 -

Villages Subaru responded

Thank you for your excellent review and for choosing us to service your vehicle. We are always happy to provide you with prompt and superior service!

June 30, 2021

I took my newly purchased Subaru Outback in for the first LOF in June. I asked them to top off the fluids and “check over really good” for a trip out of state. When I arrived in South Carolina, I discovere More

by madessa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service dept
Jul 05, 2021 -

Villages Subaru responded

We would like to take this time to apologize for the inconvenience and for compromising your trust. Please come visit our dealership when you get back in town as our General Manager, Joe Goguen, would like to make things right and help you with some future services.

Jul 28, 2021 -

madessa responded

Thank you for responding to my feedback. I would appreciate the opportunity to speak with you further about my experience. I remember that you or the service manager called me about my first visit and I responded that everyone was courteous and we were very pleased with our service. I only wished that I had followed my usual practice of checking under the hood myself before going on a trip! Please contact me at +14074963353 Mary Adessa

June 30, 2021

My interaction was with the service department Rachel Porcelli did a fantastic job. Friendly and Professional More

by Doug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Porcelli
Jun 30, 2021 -

Villages Subaru responded

We appreciate your excellent rating and review! We strive to provide our customers with the smoothest car service experience possible, so it is wonderful to hear that Rachel was able to provide you with that.

June 30, 2021

I brought the car in for a recall and it was performed very efficiently. More

by Southbound2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisors
Jul 02, 2021 -

Villages Subaru responded

We appreciate your business and 5-star rating! We are glad to hear that you experienced a speedy and efficient service experience, which we strive to give all of our customers. We look forward to helping you again in the future.

June 29, 2021

The service department is always kind and easy to work with. More

by jb.clifford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The young lady in service dept
Jun 30, 2021 -

Villages Subaru responded

Thank you for your excellent review and for choosing us to service your vehicle. We are always happy to provide you with prompt and superior service!

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