Villages Subaru - Service Center

Making a service appointment does no good. I was put into a cue as if no appointment existed. From the time I got there to the time I left over 2 hours expired for a simple oil change. The se I was put into a cue as if no appointment existed. From the time I got there to the time I left over 2 hours expired for a simple oil change. The service person had no empathy or cared about the time I waited. I don't intend to return to this dealership for future service work. More

Really appreciate everyone and their super hard work here! Super timely and down to earth here! Super timely and down to earth More

Justin is very knowledgeable, friendly, and trustworthy. The services were done fairly quickly considering we didn’t have an appointment. We loved everything about this experience except for the extra charg The services were done fairly quickly considering we didn’t have an appointment. We loved everything about this experience except for the extra charges tacked on for using a credit card. We opted to pay in cash, but don’t always have thousands (plural) if dollars ready to pull from the bank in a moment’s notice. I find the practice of charging extra tacky—perhaps a reframe could shift my opinion. Maybe offer a discount for cash paying customers so those using credit cards don’t feel punished? More

I’m to get a call back on cracked navigation to be replaced, I’ve left 2 messages and no one is calling me back- also saying this 7month new car crack may not be covered under warranty. It would be $$ replaced, I’ve left 2 messages and no one is calling me back- also saying this 7month new car crack may not be covered under warranty. It would be $$3400. To fix out of pocket. That’s insane it’s a car defect that needs to be covered. No impact happened it just started to crack. More

Excellent service and friendly, very knowledgeable representatives. We especially appreciate the video of the inspection representatives. We especially appreciate the video of the inspection More

GOOD: service was completed as expected. Team was professional. No attempt to up-sell. BAD: Attempting to actually speak to a service advisor (not at a call center) to schedule and ask Team was professional. No attempt to up-sell. BAD: Attempting to actually speak to a service advisor (not at a call center) to schedule and ask a couple questions was very difficult, so I just scheduled online. When I got there, they seemed disorganized. My service coupon was not applied to final bill, I noticed when I went to pay, and had to remind them. Total cost was not presented to me prior to proceeding with work. My appointment was scheduled for 11:30, and I was waiting there for it to be done. Car was taken in almost 2 hours later. More

Purchased a used 2020 outback in March of 2023 from your dealership. Came in.to the service center to have my brakes replaced on Friday May 9th 2025.. I received a phone call from a service employee lettin dealership. Came in.to the service center to have my brakes replaced on Friday May 9th 2025.. I received a phone call from a service employee letting me know that my differential wasn’t working properly and in order to repair the differential the transmission had to be replaced along with the differential. Total cost $12,700. I’ve owned the car for two years. Have put about 40,000 miles on the car and now I’m looking at a $12,700 repair. I am very disappointed in your dealership and the Subaru brand. More

Overall satisfied, but later I checked my records & discovered that the battery replacement from AAA was only 21 1/2 months & 15,000 miles after receiving a new battery from your dealership. I don't k discovered that the battery replacement from AAA was only 21 1/2 months & 15,000 miles after receiving a new battery from your dealership. I don't know what the warranty was on yours but AAA offers 3 years. Should there have been som kind of proration for the one that failed after less than 2 years? More

Appreciate the work done on the car before we left Florida as we were traveling by car to Rhode Island. Felt reassured that everything was checked out and especially grateful that it didn’t take a few Florida as we were traveling by car to Rhode Island. Felt reassured that everything was checked out and especially grateful that it didn’t take a few hours waiting. More

Had 9:45am appointment for oil change but work on car did not start until 2 hours later. They overbooked the shop and wasted 2 hours of our time. not start until 2 hours later. They overbooked the shop and wasted 2 hours of our time. More