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1,051 Reviews of Villages Subaru - Service Center
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March 20, 2012
They were friendly until they had the deal closed. The first time I stepped into the dealer afterward for service it was a whole different treatment than before I bought the car. Its had a few intermitten first time I stepped into the dealer afterward for service it was a whole different treatment than before I bought the car. Its had a few intermittent problems and the service mgr Tom has been rude, dismissive and has done nothing whatsoever to help me in any way. When the car went in for its first oil change it was a huge ordeal because "we only have one tech and hes at school" in the words of Tom. I had to get a loaner and Tom let me know how disgusted he was that I was getting the loaner. Still wondering why he was so rude. When I picked up my car the oil was way over-filled and there was an abundance of oil all over the engine . The dealership is very poor in terms of customer service. They have lost my future business and that of anyone whom I can influence. More
by 79letour
Employees Worked With
the saleman has changed twice and I've seen three managers. the only one who stays is the WORST -Tom the service mgr.
