Villages Subaru - Service Center

GOOD: service was completed as expected. Team was professional. No attempt to up-sell. BAD: Attempting to actually speak to a service advisor (not at a call center) to schedule and ask Team was professional. No attempt to up-sell. BAD: Attempting to actually speak to a service advisor (not at a call center) to schedule and ask a couple questions was very difficult, so I just scheduled online. When I got there, they seemed disorganized. My service coupon was not applied to final bill, I noticed when I went to pay, and had to remind them. Total cost was not presented to me prior to proceeding with work. My appointment was scheduled for 11:30, and I was waiting there for it to be done. Car was taken in almost 2 hours later. More

Overall satisfied, but later I checked my records & discovered that the battery replacement from AAA was only 21 1/2 months & 15,000 miles after receiving a new battery from your dealership. I don't k discovered that the battery replacement from AAA was only 21 1/2 months & 15,000 miles after receiving a new battery from your dealership. I don't know what the warranty was on yours but AAA offers 3 years. Should there have been som kind of proration for the one that failed after less than 2 years? More

Purchased a used 2020 outback in March of 2023 from your dealership. Came in.to the service center to have my brakes replaced on Friday May 9th 2025.. I received a phone call from a service employee lettin dealership. Came in.to the service center to have my brakes replaced on Friday May 9th 2025.. I received a phone call from a service employee letting me know that my differential wasn’t working properly and in order to repair the differential the transmission had to be replaced along with the differential. Total cost $12,700. I’ve owned the car for two years. Have put about 40,000 miles on the car and now I’m looking at a $12,700 repair. I am very disappointed in your dealership and the Subaru brand. More

Appreciate the work done on the car before we left Florida as we were traveling by car to Rhode Island. Felt reassured that everything was checked out and especially grateful that it didn’t take a few Florida as we were traveling by car to Rhode Island. Felt reassured that everything was checked out and especially grateful that it didn’t take a few hours waiting. More

Had 9:45am appointment for oil change but work on car did not start until 2 hours later. They overbooked the shop and wasted 2 hours of our time. not start until 2 hours later. They overbooked the shop and wasted 2 hours of our time. More

My salesman, Christian was exceptionally helpful and leading me to the right Subaru for me. During my several day process and finding the car and figuring out what I wanted to do the employees I came i leading me to the right Subaru for me. During my several day process and finding the car and figuring out what I wanted to do the employees I came in contact with in finance and in technical advice and maintenance were all exceptionally helpful and knowledgeable. Buying my Subaru was an excellent, stress-free, pleasant experience. More

They always take care of us when our car needs to be serviced or if there are any issues serviced or if there are any issues More

Expensive repairs. Not confident about necessity of certain repairs at times. Personnel are very nice Not confident about necessity of certain repairs at times. Personnel are very nice More

Thief, liar, dishonest, xxxxxxxx, unprofessional, and impatient. Very quick to make a sale, instead of providing honest information in order to make an informed decision. I feel very betrayed and taken a impatient. Very quick to make a sale, instead of providing honest information in order to make an informed decision. I feel very betrayed and taken advantage of. More

Fast and Efficient Service. Good customer waiting area with snacks and drinks. Friendly staff who keep customers informed of progress. Good customer waiting area with snacks and drinks. Friendly staff who keep customers informed of progress. More