Villages Subaru

A VERY PLEASANT EXPERIENCE! From the moment I arrived at the dealership Angus Maclellan, the sales representative, greeted me in a very respectful manner and took me through th From the moment I arrived at the dealership Angus Maclellan, the sales representative, greeted me in a very respectful manner and took me through there process of purchasing my Forester in a very professional way, which made the whole experience a very positive one, a first, and one of kind for my car buying event history. Mr. Maclellan took the time to show me most of the vehicle's functions, and how to operate them, a very welcome instruction, since the vehicle has so many electronic functions and displays needed to properly operate. THANKS! More

Great car buying experience, even during a pandemic Started the experience over the phone because I was cautious about going in to dealerships just to look around during the pandemic (and they're over a Started the experience over the phone because I was cautious about going in to dealerships just to look around during the pandemic (and they're over an hour from me). They were professional, answered all questions, and reassured me that they were taking precautions to help customers remain safe. After we spoke about the vehicle over the phone I went to the dealership to inspect and test drive the vehicle (at the time they had me drive alone because of the pandemic but I actually enjoyed that experience as I was able to give full attention to the ride). Nice long stretch of road to test drive. The dealership was understaffed due to the pandemic but still all associates I dealt with remained professional and engaging. I dealt primarily with Tim Rivera, whom was extremely knowledgeable about the vehicle (and it wasn't even a Subaru!) and gave me the confidence to make my purchase. In the finance office I dealt with Steven Perks. The entire process was quick, well-explained, and enjoyable. I've never laughed so much while dealing with financial paperwork.. Everyone here has a great personality. Thanks, Tim and everyone else over at Bill Bryan Subaru! *RINGS BELL* More

Came home with a new Crosstrek on Thursday. Absolutely love it. Tim & Jack went over and above finding me exactly the right car and features for me. Tim spent a lot of time with me explaining all the ne love it. Tim & Jack went over and above finding me exactly the right car and features for me. Tim spent a lot of time with me explaining all the new technology since this was my first purchase in 18 years. Love Subarus. This is my 3rd and I expect I’ll love it as much as the others. Thanks to Tim’s extraordinary service, I love this dealership just as much! More

New Car Purchase I purchased a 2020 Subaru Forester today. Tim Rivera, Sr. was my sales consultant. He took me on a test drive of the vehicle and explained the vario I purchased a 2020 Subaru Forester today. Tim Rivera, Sr. was my sales consultant. He took me on a test drive of the vehicle and explained the various operations of its many components. He patiently answered all of my numerous questions. All in all, the whole process was extremely well done, and I left a very satisfied customer. More

Loving Our New Forester We really enjoyed purchasing our new Subaru at Bill Bryan Subaru. Our sales consultant Lindsey Browning was delightful to work with through our labori We really enjoyed purchasing our new Subaru at Bill Bryan Subaru. Our sales consultant Lindsey Browning was delightful to work with through our laborious process of picking out a new Forester. Her friendly smile and knowledge of the model helped us through the process. Also, a big thank you to the support group which backs up the sales force. They're friendly and accommodating. More

Very personal service I am new to The Villages, so I was unaware of Bill Bryan Subaru service center‘s excellent reputation. Several weeks ago, I was at an early morning m I am new to The Villages, so I was unaware of Bill Bryan Subaru service center‘s excellent reputation. Several weeks ago, I was at an early morning medical appointment in Orlando and came out to my car to find my 5 year old battery dead as a door nail. I was able to get a “jump,” but I was very shaky about heading home and perhaps not being able to start my car later in the day. From Orlando, I randomly looked up Subaru dealers near TV. I called Bill Bryan Subaru service at about 8:30 in the morning...probably every service departments busiest time...and a very nice scheduler realized my panic and said “bring it on in”. As soon as I pulled in, I was greeted by Alejandro Rosar. Not only did he have a new battery installed, he also had an oil change, much needed, added on to the service. The technician also performed a wonderful multi-point inspection. Alejandro went over that report with me and, I have to say, his attention and the new battery, the oil change, and the inspection gave me a very satisfied and secure feeling about my car. AND on top of all that, the service department gave my car the BEST wash my car has ever had! I highly recommend Bill Bryan Subaru Service Center and Alejandro and I will return. More

2019 crosstrex premium sold to us by Garritett w reddish ON october 28 2019.. i took my mother to look at suburas .at biil bryan subaru in leesburgerg .. this was not her her first choice of a new car . b ON october 28 2019.. i took my mother to look at suburas .at biil bryan subaru in leesburgerg .. this was not her her first choice of a new car . but it it was mine ..for her to be safe in .. mr garritett reddish can right out out to help help us .he anwerd all our qustions and helped her find the best car to fit her .. not sell her most high priced ..A PLUSE.. YOUNG MAN ...WE BOUGHT HER A 2019 CROSSTRAX ..AND SHE LOVES IT MORE THAN ANY CAR SHE HAS OWND .. EVERYONE AT THIS PLACE WAS NICE AND VERRY PERFESSTIONALE.. FIXING TO COME BRING MY CAR AND TRADE IT IN TOO ALS More

2nd time as good as the first 2nd vehicle that I have purchased through Subaru because of Jason. treats you right and cares for his customers! thanks again and keep up the good wo 2nd vehicle that I have purchased through Subaru because of Jason. treats you right and cares for his customers! thanks again and keep up the good work! More

Proverbial "car salesman," hard to believe, trust, sneaky In august 2019, I went in to the BBSubaru hoping to order a new Subaru with certain accessories/options. When the salesman returned, he showed me an o In august 2019, I went in to the BBSubaru hoping to order a new Subaru with certain accessories/options. When the salesman returned, he showed me an order sheet with option codes with no explanation of the each code or code groupings. I had no idea it the sheet meant. When I asked for a print-out of the meaning of the option codes, the salesman returned with a sheet and the options I supposedly ordered highlighted. And he behaved as though I was being impertinent or something. Doesn't the customer have a right to know what he's purchasing? Dummy me, I didn't see, until I got home, that the salesman included, without asking me, an option that I didn't want, didn't request, and cost almost $200. I asked that the salesman remove option or reduce the price of my order for the unwanted product. The salesman said his manager said NO. The unwanted product was part of an option grouping that supposedly would reduce my total cost for the other options I did want, But I proved this wrong on Subaru's website,. I believe if a customer is buying something, before the "special order is changed" the customer MUST BE asked if he agrees with any change(s). In the end, I canceled my tentative order and did receive immediate refund of my order-deposit. More

Friendly Environment and Pressure Free Zone We have officially purchased our first Subaru from Paul and it was the best experience I have gone through within a car dealership. We did not feel pr We have officially purchased our first Subaru from Paul and it was the best experience I have gone through within a car dealership. We did not feel pressured at any moment throughout our visit at Bill Bryan Subaru as we were lucky enough to have Paul who is friendly and respectful of your time. Thank you to the sales manager as well as Paul Ives for helping me find the right car for me. More