Villages Subaru

Last Wednesday, August 9th, I was involved in a fender/bender in your used car lot. It was assumed it was my fault. Your estimator valued the damage to your used car was $725.09. My car had a pai fender/bender in your used car lot. It was assumed it was my fault. Your estimator valued the damage to your used car was $725.09. My car had a paint scratch which touched up at the time for $30.00. Prior to the estimator looking at the damage to your used car, a service mechanic looked at the damage and thought it would amount to $300 to $400. I ultimately paid out of pocket funds for the damage. I have been a customer of BB Subaru for 10 years and purchased three new Subaru’s from you. I believe I was taken advantage of and won’t forget this when I am ready to buy a new car which could be a few months from now. Gerald Binder. More

Fantastic service and interaction, always!! Professional, clean and always positive people in the service department. They have always been very welcoming and Rachael does an amazing job. She’s always so fri clean and always positive people in the service department. They have always been very welcoming and Rachael does an amazing job. She’s always so friendly and personable. I didn’t see her for almost a year and she knew exactly who I was when I went back in. Service like that makes a difference in businesses. For everyone in the service department, keep up the great work. It doesn’t go unnoticed. More

I found the service department staff to be polite and professional each time I’ve been there. Service techs have been willing to help and make sure I understand what is necessary to keep my vehicle runni professional each time I’ve been there. Service techs have been willing to help and make sure I understand what is necessary to keep my vehicle running efficiently. More

Excellent service. Rachel kept me constantly updated. They did the passenger air bag recall and fixed a problem with the ignition/transmission interlock that would not release the key, the latter a know They did the passenger air bag recall and fixed a problem with the ignition/transmission interlock that would not release the key, the latter a known design problem but not subject to a recall. All covered under warranty so cost was not an issue. It would have been if I came a month later and was charged for the ignition issue. More

Service was completed satisfactorily in the time I was told. Rachel Porcelli (in the service department) explained everything and kept me informed throughout the time I was there. She is an asset to this told. Rachel Porcelli (in the service department) explained everything and kept me informed throughout the time I was there. She is an asset to this dealership...do everything you can to keep her! I would give her 5 stars but she's not listed below. I drive from Citrus County to this dealership because of the service I get from employees like her. Tips for you....update your review page to include current employees, good thing I have an excellent memory and I could remember her name. Another tip...If you have sales personnel sitting next to the waiting area you might want to discuss with them the level of their voice. One female was so loud and annoying...I now know way more about her personal life than I care too. I think the Red Bull she was drinking ...and had to talk about for 5 minutes...gave her too much energy. More

This was the second time I used Bill Bryan and I have always had a good experience. Paul was awesome! He was patient with my husband and I because he knew we were there for a specific car. He was never p always had a good experience. Paul was awesome! He was patient with my husband and I because he knew we were there for a specific car. He was never pushy and answered all our questions. I was able to sign papers in a reasonable amount of time and my car was cleaned and ready to go when I was done. I would definitely recommend this dealership! More

Amazing service. Took care of my car with great care. Even identified other potential issues that were of concern for safety. i really appreciated all of the help along with the courtesy shuttle. Even identified other potential issues that were of concern for safety. i really appreciated all of the help along with the courtesy shuttle. More

Great to have Mario in the service center.Still amazes Great to have Mario in the service center. Still amazes me it takes 1 1/2 hours to change the oil and wash the car. Great to have Mario in the service center. Still amazes me it takes 1 1/2 hours to change the oil and wash the car. More

I had an appointment time and you keep to this. You reviewed what my car needed before doing anything I was not aware of. You reviewed what is still covered under my last year of the extended warranty reviewed what my car needed before doing anything I was not aware of. You reviewed what is still covered under my last year of the extended warranty for the next 12 months. One concern, I was called to see how things went and you had to leave a message. I called back but got the operator, I was told the lady who called was out to lunch and would call back when she returns, this was app. 5 days ago. This call back just made me wonder what is going On? More

MOST OF THE PEOPLE I MET THERE WAS GREAT. I CAN ONLY THINK OF 2 THAT WAS BAD ,JASON HAMPTON AND THE YOUNG FINANCE MANAGER WHOSE NAME I FORGOT. JOE GOGUEN WAS GREAT AND GOT ME OUT OF BAD SALE THAT THE F THINK OF 2 THAT WAS BAD ,JASON HAMPTON AND THE YOUNG FINANCE MANAGER WHOSE NAME I FORGOT. JOE GOGUEN WAS GREAT AND GOT ME OUT OF BAD SALE THAT THE FINANCE GUY PUT ME IN . I GOT A $5500 REBATE THAT THE FINANCE GUY PUT ME IN..THE FINANCE GUY COMPLAINED HE HAD $2000 TAKEN OUT OF HIS PAY. I WOULD STILL GO BACK THANKS TO JOE. More