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Village Volkswagen of Chattanooga - Service Center
Chattanooga, TN
116 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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116 Reviews of Village Volkswagen of Chattanooga - Service Center
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March 31, 2017
Service was performed quickly, and reasonable price for the being done. Car was ready within time frame stated, washed and ready. Service person was friendl was performed quickly, and reasonable price for the being done. Car was ready within time frame stated, washed and ready. Service person was friendly and jovial. More
by DAWG
Employees Worked With
Benjamin Carter, Nick Mullins
March 31, 2017
As promised Service was performed on time, they shuttled me to another appointment and picked me up immediately when requested, and let me know when my service wa Service was performed on time, they shuttled me to another appointment and picked me up immediately when requested, and let me know when my service was complete. More
by racingiron
Employees Worked With
March 24, 2017
Service experience I was terribly disappointed with this dealership. In fact based on my experience with them, I found another dealership to go to. It appeared that the I was terribly disappointed with this dealership. In fact based on my experience with them, I found another dealership to go to. It appeared that their service costs were about 1/3 higher than necessary after checking several other VW dealerships. Also they missed a service issue which costs me a week at another VW dealership. For example a service writer told me that unless my check engine light was still on they could not tell me why the light came on. The service manager eventually told me that in fact they could read the in-car computer with or without the light being on. There are good folks there but I am uncertain why the management gouges folks. More
by bubba
Employees Worked With
I do not recall everyone I dealt with
March 16, 2017
Great Service Department Making the appointment was easy. Very friendly and professional. Randy was knowledgeable about the recall issue I received. Service was completed Making the appointment was easy. Very friendly and professional. Randy was knowledgeable about the recall issue I received. Service was completed quickly. Very Clean facility. :) More
by vw lover
Employees Worked With
Randy Barger
February 27, 2017
Service of car that was giving problems Very prompt and professional. Courteous and helpful. Explained everything well. Very satisfied with overall service. Brought car in and they took ca Very prompt and professional. Courteous and helpful. Explained everything well. Very satisfied with overall service. Brought car in and they took care of issue and made me feel very comfortable with everything More
by Melburn
Employees Worked With
Randy Barger
January 28, 2017
I happily drive two hours for service at Village Volkswagen! I moved to Sewanee a few years ago. One Saturday afternoon while visiting Chattanooga, our Golf broke down. The service department had just closed b I moved to Sewanee a few years ago. One Saturday afternoon while visiting Chattanooga, our Golf broke down. The service department had just closed but they sent a tech to us! Above and beyond. We've been customers ever since. And when we buy our next car, we will buy from Village. More
by Lisa S McIndoo
Employees Worked With
Benjamin Carter
January 05, 2017
Inspection Scheduled Inspection Time was 8:00, dropped the vehicle early off (7:00am) Accidently Audi Customer Parking, i showed up at 4.55pm to pick up the veh Scheduled Inspection Time was 8:00, dropped the vehicle early off (7:00am) Accidently Audi Customer Parking, i showed up at 4.55pm to pick up the vehicle. They told me they could not find the car (parking spot was 20feet) away from the service counter (very vidible from the service desk) No call to ensure its there no nothing. Car was in garage by 3.30pm ! I waited 1 hr 30 min ! Got it by 5.30. As i asked why nobody called they thought it was was a no show up... Ok how about calling ???? Severel times inspected all our VW there. Very disapoiiting ! No sorry no nothing.... More
by Atlas
Employees Worked With
Benjamin Carter
November 27, 2016
All Star Dealership and Service This was my first visit for service at Village Volkswagen of Chattanooga. Nick explained what service would be completed on my car. He walked me thr This was my first visit for service at Village Volkswagen of Chattanooga. Nick explained what service would be completed on my car. He walked me through the building showing me different areas that I might need that day. Everyone I spoke with went out of their way to be helpful. This dealership makes you feel completely at home with them. More
by GA Girl
Employees Worked With
Nick Mullins
November 17, 2016
Always great customer service with smiles. My family and I have always had great customer service at VW Chattanooga dealership, and the employees there are always polite, helpful, kind and smil My family and I have always had great customer service at VW Chattanooga dealership, and the employees there are always polite, helpful, kind and smiling. More
by tauntonkl
November 06, 2016
Service Good job and customer service. Dealetship is good and service was done in the time frame as promised.This dealership does a good job and works well f Good job and customer service. Dealetship is good and service was done in the time frame as promised.This dealership does a good job and works well for the Customer. More
by Mary Sparda
Employees Worked With
