Village Volkswagen of Chattanooga - Service Center

Extraordinary help in a time of need. Crockett and his team team helped me when I had a customer that was complaining with an illegitimate claim against our company. He went above and beyo Crockett and his team team helped me when I had a customer that was complaining with an illegitimate claim against our company. He went above and beyond what I had asked him to do. His knowledge and customer service was more than 5 stars. As a business owner I tried to hire him to join our team. Hopefully one day he will. More

Crockett Rocks! Crockett is incredibly personable. He has the ability to put people at ease, even when they are in a crisi situation. I appreciate his approach in com Crockett is incredibly personable. He has the ability to put people at ease, even when they are in a crisi situation. I appreciate his approach in communicating with those he is serving. More

Car diagnosis as well as part ordreed and repair completed I received excellent service from Chattanooga Volkswagen Service Center, Jacob Witener (not sure I spelt it right) Very courteous, friendly and he I received excellent service from Chattanooga Volkswagen Service Center, Jacob Witener (not sure I spelt it right) Very courteous, friendly and helpful and completed the job well. More

A Satisfied Customer Crockett was my service advisor. I really appreciated that he gave me many options for my recent tire purchase. He was very friendly and personable, a Crockett was my service advisor. I really appreciated that he gave me many options for my recent tire purchase. He was very friendly and personable, and his style is very suited for great customer service. Afterwards he followed up with me to make sure that my tire and alignment was running well, and that there had been no problems. I can confirm that everything was done correctly and professionally. Thanks Crockett! More

Very professional Crockett did an outstanding job handling my service needs. He was up front on work needed to be done on my vehicle. There was confusion due to vehicle Crockett did an outstanding job handling my service needs. He was up front on work needed to be done on my vehicle. There was confusion due to vehicle being new manufacturing actually we're the ones to make the call on repair. It was taken care of through VW corporate. I would recommend Crockett to anyone in the future. He has a good career ahead if him. More

Emergency Help While visiting Chattanooga from out of town recently the check engine light on my VW Passat came on. Not wanting to drive back home with a possible pr While visiting Chattanooga from out of town recently the check engine light on my VW Passat came on. Not wanting to drive back home with a possible problem I went the the Village VW of Chattanooga dealership service department. Even though it was late in the afternoon close to closing time they took my car in and hooked it up to their machine to determine whether it was safe for me to drive the 100+ miles home. Both Crockett Griffin and Jason Schollenberger were polite and helpful. They determined that it was not a mechanical problem but an electrical problem that was throwing some codes causing the light to come on. They assured me it was safe to drive back home to my local VW dealer And they did not charge me for this diagnostic service even after I offered to pay. More

Drive by service Drained the battery. When I got it charged up, all the warning lights came on and stayed on. Called the dealership, talked to Jacob at the service Drained the battery. When I got it charged up, all the warning lights came on and stayed on. Called the dealership, talked to Jacob at the service desk. He had me bring it by and without an appointment. I waited about 20 minutes and he took care of the problems. Outstanding and very friendly service. More

Friendly, fast, and professional! I brought my Jetta in for its 20,000 mile service today. The service staff greeted me warmly, made sure I knew where to get some coffee, and let me kn I brought my Jetta in for its 20,000 mile service today. The service staff greeted me warmly, made sure I knew where to get some coffee, and let me know exactly what would be happening with my car during this service visit. Everything was done quickly and efficiently - I had even told them that they didn't have to bother washing my car but they graciously took pity on it and did it anyway :) Very pleased with the staff and the service - I highly recommend this dealership! More

Oil change Excellent job! Great explanation of the service rendered. He was friendly..and even sung happy birthday to me! I had a wonderful experienced...everyon Excellent job! Great explanation of the service rendered. He was friendly..and even sung happy birthday to me! I had a wonderful experienced...everyone i cam in contact with was kind. Overall a great experienced. More

Great service team! Friendly service staff. Always willing to assist with servicing vehicle, even on short notice. Called Jacob needing a last minute oil change. Arrive Friendly service staff. Always willing to assist with servicing vehicle, even on short notice. Called Jacob needing a last minute oil change. Arrived at dealership within 5 min of making call and was in and out in 45 minutes. Jacob also added a coupon to ensure I received the best discount possible. Thanks Jacob! More