Village Volkswagen of Chattanooga - Service Center

Great communication from the service department. This makes for easy decision making and prompt service. This makes for easy decision making and prompt service. More

I guess customers like coming to Volkswagen dealership and wait in the area people get too comfortable that they fall asleep and snore like a bear I was surprised about it . Lol and wait in the area people get too comfortable that they fall asleep and snore like a bear I was surprised about it . Lol More

I've had my vehicle serviced at this location multiple times, the staff is always friendly and knowledgeable and they work very quickly. Not to mention they have fair prices, they have earned my business times, the staff is always friendly and knowledgeable and they work very quickly. Not to mention they have fair prices, they have earned my business and I highly suggest giving them a chance. More

I was blown away by the stellar customer service. Everyone I encountered went above and beyond to help out my stranded family from diagnosing the car at 5pm on a Friday to getting us to a nearby hote Everyone I encountered went above and beyond to help out my stranded family from diagnosing the car at 5pm on a Friday to getting us to a nearby hotel. Thank you. We look forward to doing business with you again, soon. More

Great service! The last two visits were handled with professionalism and curtesy. Will recommend to all my friends. The last two visits were handled with professionalism and curtesy. Will recommend to all my friends. More

Typical crooked and aggressive, give a good company a bad name. They are the type of people that you can bring in a foggy headlamp asking for it to be replaced and then they will charge you $1710 for replaci name. They are the type of people that you can bring in a foggy headlamp asking for it to be replaced and then they will charge you $1710 for replacing the whole casing. Then when questioning the bill you will find them rude and unhelpful. They will actively look to find ways to overcharge and then act as though this is normal. Charolene Smith was the representative that presented $1710 as "seventeen ten" knowing full well that we asked them to replace a foggy headlamp and so the price of $17.10 makes a lot more sense. Even when I said that was "so cheap we might as well go ahead", she offered no clarification even though I said no to other services that were less expensive. Then when asked about it she acted as though there was nothing that could be done about it. We will be advising anyone that will listen to avoid this Volkswagen service department at all costs. Again, they will actively seek ways to take advantage of any situation and then will be rude and indignant when they are called out for it. While not as much of an issue I was also treated poorly by Matt Wren who was needlessly aggressive and chimed in multiple times during a conversation with another employee a different department. He behavior was not in anyway indicative of good customer service and arguably a good representation of someone that should not be interacting with the public. With these experiences they have made it clear that they are not looking out for your best interest and will do whatever they can to ensure they get as much money from you as possible. The parts department was well staffed and reasonable people. No scams on that side of the wall, but with the Service Department run the way it is I'd rather get my parts from a junk yard. More

Wonderful experience at Village VW; been using them for years and they are consistently top-notch. Brandon Nichols at Village VW service dept. was very courteous and helpful, and had me in and out in unde years and they are consistently top-notch. Brandon Nichols at Village VW service dept. was very courteous and helpful, and had me in and out in under an hour this morning for 10,000 mile service. Very pleased with every interaction I've had at Village VW. I highly recommend Village VW! More

Nov 30, 2021Mr. Ryan ParkerThank you for your help. I Nov 30, 2021 Mr. Ryan Parker Thank you for your help. I wanted to provide you with some feedback to management for the excellent service I received Nov 30, 2021 Mr. Ryan Parker Thank you for your help. I wanted to provide you with some feedback to management for the excellent service I received during driving through Chattanooga TN to Fort Sam Houston TX. Driving from PA to TX, my Daughter and I decided to stop at grandmoms house and eat dinner. But any parent knows there are never enough outlets (to keep the phones charge) in any car. Before went got to her house we decided to stop at the closest VW dealership to she if they would have time to fix/ replace the fuse. Not, only did Mr. Ryan welcome us with open arms he also pointed us to waiting room where there was an arcade game there with all of the games from the 1980’s. My daughter really enjoyed the old games and yes I beat her in all. When Mr. Ryan came to let us know our car was ready he had it washed from all of the salt and snow from our drive from PA. Mr. Ryan went above and beyond from what most dealerships would do and the effort put forth to satisfy the customer was beyond reproach. . This is by far the best service I have received from any dealership in the 22 years of military service I have served. That says a lot considering we own 4 VW’s. Respectfully; Command Sergeant Major (RET) More

Charolene Smith (Service Manager) did a fantastic job with getting my VW Passat repaired. She squeezed me into the schedule, got my car repaired (wheel speed sensor) within one day, and contacted Allstat with getting my VW Passat repaired. She squeezed me into the schedule, got my car repaired (wheel speed sensor) within one day, and contacted Allstate and had them cover the repair through my extended warranty. She overly communicated and exceeded my expectations. Great job Charolene! More