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Village Volkswagen of Chattanooga
Chattanooga, TN
794 Reviews
Village Volkswagen is proud to be your local factory dealer. At Village Volkswagen our customer satisfaction scores prove that we are the best place to buy your new or used vehicle. Whether you're shopping for a new car, looking for parts and accessories or need to have your vehicle serviced, you'll find what you need at Village Volkswagen
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 794 reviews
May 26, 2011
Could not have asked for a better experience. Wanted a pre-owned Routan and they found a perfect color and model match. Delivered on their promise to get me in one by month end. Financing can sometimes pre-owned Routan and they found a perfect color and model match. Delivered on their promise to get me in one by month end. Financing can sometimes cause grief... not here. No pressure sales nor limited time offers. I've purchased several vehicles in my lifetime and this was by far the most pleasurable experience. Thanks team Village! More
by Alex in TN
Employees Worked With
Dale, Ron, Mike and Smitty.
January 09, 2011
It is a shame that our local VW dealership (Village VW of Chat) is unprofessional. I was there a few weeks ago, and was treated so poorly I went next door and purchased a Nissan. I assume they did not feel Chat) is unprofessional. I was there a few weeks ago, and was treated so poorly I went next door and purchased a Nissan. I assume they did not feel like selling a car that day? When I took my VW that I currently own in for repairs, they did such a terrible job when I went to pick up my car, my battery was dead. How does a 3 month old battery die at the dealership? Being very frustrated with this place, I asked the person whom gave me a ride to give me a jump. I will drive to Atlanta or Knoxville to a VW dealership before I ever go back to Village VW. More
by chatvoice
Employees Worked With
Didnt catch the guys name
July 17, 2010
Today my family and I were at the (Chattanooga,TN) Today my family and I were at the (Chattanooga,TN) Volkswagen dealership. We had test driven the tiguan, jetta, vw bug, routan and toureg. Al Today my family and I were at the (Chattanooga,TN) Volkswagen dealership. We had test driven the tiguan, jetta, vw bug, routan and toureg. All teriffic vehicles and we were treated so well by John Adams (salesman) and were completely enjoying the whole experience. When "Smitty", a different salesman, entered the picture. We wanted our last test drive to be the VW golf gti and there was still time before the dealership was supposed to close. "Smitty" told us that we couldn't keep tying up his sales people. (There wasn't even a salesman riding with us; who were we tying up exactly). So, I told him we couldn't decide what we wanted to buy without driving the cars. It sounded like he wanted us to leave and said that would be fine with him. "Smitty" continued speaking to me and my family in such a poor manner, that I began to wonder if VW realizes how horribly they are being represented by this individual. When I got home I tried to call customer care, they were closed, not to re-open until Monday. I plan to follow up on this, as I am sure that VW would also find this behaviour to be unacceptable. More
by sray1767
Employees Worked With
"Smitty"
February 05, 2010
Great group of folks. Very low pressure atmosphere. Love the product and the buying experience. Have recommended several friends to them, and will continue to do so. Both of my daughters purchased their new the product and the buying experience. Have recommended several friends to them, and will continue to do so. Both of my daughters purchased their new vehicles from this dealer, and the process was very straightforward and professional from sales to finance to service. We couldn't be happier with the treatment we received. More
by johnv1051
Employees Worked With
3
