Village Volkswagen of Chattanooga

Worst service department ever When I bought my Jetta TDI, the sales people were excellent and that part of the experience was great. Then I had to deal with the service department When I bought my Jetta TDI, the sales people were excellent and that part of the experience was great. Then I had to deal with the service department. I had already heard from several friends about horror stories related to service at VW of Chattanooga. But I figured these were a few isolated incidents. How wrong I was. When there were problems early on with my car (first 30 days), the service department took an attitude of "Oh well, your tough luck." This trend has continued throughout my dealings with this department. From not having loaner vehicles ready when they say they will for a scheduled appointment, to telling me they serviced the spark plugs on my car (diesel engines do not have spark plugs, they have glow plugs), to outrageously expensive services, to very rude service consultants including the service manager, it has been one bad experience after another. I will never use the VW of Chattanooga service department again, and if you are smart, you shouldn't either. More

The amount of time I have had my car it has had to be serviced over half of the time I've had it . I have just traded for another brand of vehicle I highly recommend you not buy from here great at time o serviced over half of the time I've had it . I have just traded for another brand of vehicle I highly recommend you not buy from here great at time of purchase but after that they could care less. More

I was interested in purchasing a Volkswagen Beetle Convertible, I showed up @ the dealership around 9:30am on a Monday morning and was immediately greeted by a Salesman identifying himself as Chad Hoo Convertible, I showed up @ the dealership around 9:30am on a Monday morning and was immediately greeted by a Salesman identifying himself as Chad Hood. I told Chad why I was there and he quickly set me up with a test drive in the automobile of my choice. On the Test drive Chad was very knowledgeable of the vehicle and made me feel comfortable. When we returned to the dealership I informed Chad that I was interested in purchasing the automobile if we could agree on certain conditions price/financing wise. Chad dealt with me patiently and helped with the Volkswagen Financing dept. I was able to drive my new convertible home that day, it was one of the most stress free and easy times I have encountered with a salesperson and dealership. Kudos to Chad and the Team @ Village Volkswagen of Chattanooga, TN. More

Called the dealership and was told they closed at 7pm. Fred asked what we were looking for and how long it would take me to get there. We showed up 25 min. later and Fred was at the front door waiting on Fred asked what we were looking for and how long it would take me to get there. We showed up 25 min. later and Fred was at the front door waiting on us as he promised he would. (Time 7:45pm-they had been closed 45 min.) He asked what we were looking for and we told him. He found one quickly. We did the paperwork that night. Left and came back the next morning to finish up. We ended up in a "new" 2014 Jetta for a better deal than the used one we looked at the night before. :) Fred was very nice and helpful!!!! I drove my car off the lot this morning. VW of Chattanooga has very nice and helpful staff and I would recommend looking up Fred and having him work with you. Thanks VW!!!! :) More

I have been to the service department about 6 times in 3 months and made an appointment each time and three of those times they didn't look at my car that day making me have to pick it up and bring it back months and made an appointment each time and three of those times they didn't look at my car that day making me have to pick it up and bring it back or leave it over night. Also they kept replacing parts hoping to fix my car and I kept having to go back. They replaced a turbo and other parts and still my car was through the same codes and then after thousands spent they wanted to charge me more and more even thought they didn't fix it. I will never go here again!! More

My wife and I arrived at Village Volkswagen on Saturday with 10 minutes before closing. We were looking for a used Volkswagen EOS. We were immediately greeted by a friendly and smiling Tom Smith who was with 10 minutes before closing. We were looking for a used Volkswagen EOS. We were immediately greeted by a friendly and smiling Tom Smith who was able to help us. Within minutes he provided us the keys and we were doing a test drive. My wife and I made a reasonable offer on the car which Tom was able to get approved without having to wait long. From that point on things moved very quickly and we were able to complete the financing process without a lot of undue pressures that you might normally expect. What impressed me was they respected my responses whether "yes" or "no" and genuinely seemed to take my better interest at heart over their sale. Even so late in the day they were still able to have our car detailed and out the door in a very short time. Living in Knoxville we had some concerns about not purchasing closer to our home but they made it worth the experience. I would highly recommend Tom and his crew. More

After my previous car died on me, I was in need of a new vehicle so I went to Village VW wanting to look at a Jetta. I did my research beforehand and knew exactly what I wanted so I was really dreading havi vehicle so I went to Village VW wanting to look at a Jetta. I did my research beforehand and knew exactly what I wanted so I was really dreading having to deal with a pushy salesman who would try to get me to buy something other than what I wanted. When we arrived, we were approached by Dennis, who was very friendly and nice. I told him exactly what I wanted and he immediately went to check and see what they had in stock. He returned and said that they didn't have the specific car I was looking for but that he would check other dealerships in the region to see if anyone had one in stock that we could get. He offered to let me look at a Jetta that was very similar (same car, just didn't have the sunroof I wanted) while he went to check. I got in the car and fell in love with it so I was really hoping that I would be able to find exactly what I was looking for. He returned and said there were only 2 in the region but that one was exactly what I wanted, even down to the exterior and interior colors. I test drove the one that I had been looking at, to make sure I liked the way it drove and then decided to have the one I wanted transferred in, as he had offered, to buy it. Throughout the process, Dennis was wonderful about answering all of my questions, which were a lot, since this was my first time buying a brand new car. He went out of his way to contact the other dealership which was out of state, to make sure that we could secure the car. The entire process was wonderful. My car arrived today and I went to pick it up and it was everything I wanted! It even had a full tank of gas, ready for me. I could not have had a better experience at Village VW and I will definitely recommend the dealership and Dennis to my family and friends! More

I was in the market for a new car for work. I went in just to look at my options. Chad was so accommodating we felt comfortable buying that day. This was my third buying experience in Chattanooga in the just to look at my options. Chad was so accommodating we felt comfortable buying that day. This was my third buying experience in Chattanooga in the past two years. Chad blew the other experiences away. I never felt pressured, he took the time to carefully answer all my wife's questions (which was a lot) and he made sure we were comfortable every step of the way. He is an excellent salesman and I wish him the very best of luck in Chattanooga. If I ever need anything again I will look him up. More

I first walked into the dealership and was not greeted very well and after a short time of looking was ready to leave, Jon saw me looking though the cars and asked me the right questions so that I knew wh very well and after a short time of looking was ready to leave, Jon saw me looking though the cars and asked me the right questions so that I knew what I was looking for as well as making me feel comfortable with doing business at Village. More

Jace did a great job helping me understand the different options available in a new Passat and helping me find the car I wanted. I am very happy with my purchase and with the friendly, informative, and no- options available in a new Passat and helping me find the car I wanted. I am very happy with my purchase and with the friendly, informative, and no-pressure service I received. More