Village Volkswagen of Chattanooga

High Quality Customer Service "Smitty" is a one of a kind car salesman. He provided an extraordinary high level of customer customer from the second walked into the door. Smitty go "Smitty" is a one of a kind car salesman. He provided an extraordinary high level of customer customer from the second walked into the door. Smitty goes above and beyond the call of duty to ensure his customers are completely satisfied with their product and truly believes in the product he is selling. His relaxed and no pressure demeanor gives the customer a truly relaxed and non-threatening environment. It took me a week or so but i finally decided on a black Jetta sport. It was the perfect fit for me.If you are searching for a new car I highly recommend you inquire Smitty to assist you with your next car purchase. I guarantee you will be nothing but pleased! More

Ask for Smitty, get great service This was my 5th VW over many years and when I walked through the door looking for a TDI, I met Smitty. He's a career VW sales professional (>15 years This was my 5th VW over many years and when I walked through the door looking for a TDI, I met Smitty. He's a career VW sales professional (>15 years) and knows his stuff. He didn't waste my time, and I quickly found a vehicle that suited my needs (2015 Golf SportWagen S). Village VW is an awesome dealer. Their waiting lounge is well appointed and they have complimentary bottle water and sodas, as well as cookies while you wait. If you have young children there is also a dedicated play room. Village's service capacity was recently increased, adding an additional shop with quite a few vehicle bays. I'm guessing due to the proximity to the VW Chattanooga plant, they get plenty of VW Employee vehicles for service. Village offers a very well executed online appointment feature. Once your vehicle is loaded into the system, you can choose the day and time of your service, and pick specific services. You get an email reminder, as well as a phone call the day before your service to remind you. I would highly recommend Village VW to anyone shopping for a VW. And if Audi is your thing, stop by Audi of Chattanooga (their sister store) right next door and ask for John (another career sales professional). More

Smitty is the guy to ask for! Tom "Smitty" Smith is the guy to ask for when you get your next car, at Village Volkswagen. We've worked with Smitty for years and bought several cars Tom "Smitty" Smith is the guy to ask for when you get your next car, at Village Volkswagen. We've worked with Smitty for years and bought several cars for our radio ministry from him and Village VW. He has great product knowledge and always greets you with a smile. In addition to the great experience you'll have with him, the entire team goes out of their way to take care of their customers. More

Saving the Day We were traveling on an anniversary trip to the Nantahala in North Carolina from Birmingham in our 2006 Bug Convertible. When we reached Chattanooga, We were traveling on an anniversary trip to the Nantahala in North Carolina from Birmingham in our 2006 Bug Convertible. When we reached Chattanooga, a chime sounded telling us the car was overheating. We found Village VW and pulled in. Even though they were swamped, they offered to check out the issue. Each person we dealt with was incredibly professional, kind, and helpful. We waited in a very comfortable space with free wifi and snacks, fearing that we would lose a few days of our short vacation thanks to a serious car problem. The mechanics found the issue (which was minor thankfully), took care of it, and charged us a minimal amount. We have been incredibly frustrated with the service at our home dealership in Birmingham, and have sworn to never buy another VW because of them, even though we love our Bug. If we lived in Chattanooga, I would definitely reconsider. What a fantastic and well-run dealership. Each customer we saw was treated very well, with clear explanations and quick service. My husband and I were very impressed, and we highly recommend Village VW of Chattanooga! They sure saved the day for us when they didn't have to. Thank you! More

Oil change emergency I was in Chattanooga for business and my 13' Passat had a major oil problem due to a faulty oil change at a different dealership. We were in a panic w I was in Chattanooga for business and my 13' Passat had a major oil problem due to a faulty oil change at a different dealership. We were in a panic when we pulled in and asked for help. "Smitty", a helpful salesman took time out to help us. Even though the body shop in the dealership was closed, two of the off duty mechanics came to our aid and worked on our car on their own time. Everyone there was so nice! They kept us updated with the condition of our car and continued to make us feel comfortable (even though we didn't purchase our car from them!). The whole experiace was superior considering we were in a panic over the car. Quality people and amazing work. Thank you so much Village! You saved our car and our Saturday. More

GREAT ALL AROUND EXPERIENCE I've driven an EOS for 3 years, I researched this car and pricing for 6 months before I purchased it from Village VW. Their sales dept gave me a fair I've driven an EOS for 3 years, I researched this car and pricing for 6 months before I purchased it from Village VW. Their sales dept gave me a fair and honest deal unlike another dealership I had been working with prior to my purchase. 2 weeks later... their was a problem with the convertible top. The service dept took very good care of me and my car and I was back on the road in about an hour. More

friendliest experience I've ever had at a dealership I've had my volkswagon passatt for nearly a year now have been leasing for the past three years before deciding to buy the passatt Tsi I have now have I've had my volkswagon passatt for nearly a year now have been leasing for the past three years before deciding to buy the passatt Tsi I have now have always had great service with village vw of chattanooga I would definitely recommend anyone buying a new car to stop by their first. You will get great customer service and a great car for your money. I haven't seen a better place around that offer a car of this quality with service this good yet. More

Recent service I've been a customer of Village VW for going on 5 years and I've always had a positive experience. I heard a dealer rater commercial on the radio and I've been a customer of Village VW for going on 5 years and I've always had a positive experience. I heard a dealer rater commercial on the radio and thought I'd check it out and I'm shocked to see some of these reviews. The service manager has always tried to help me save a few dollars and I appreciate it. Folks should understand that a dealership is not "the worst" because they charge you for their service, they are a business and that's how they keep their doors open and keep their employees employed. I appreciate you guys and gals down there at 6001 International Drive! Keep up the good work, you are appreciated! More