Village Volkswagen of Chattanooga

Great Online Experience I had a great online chat with Gabby Schicker at Village Volkswagen. She was very helpful in finding out answers to my questions and in setting up a M I had a great online chat with Gabby Schicker at Village Volkswagen. She was very helpful in finding out answers to my questions and in setting up a MVP test drive for me. She was very friendly about letting me know what to expect from the dealership when my wife and I come down from Michigan. More

Satisfied VW Customer SL I have bought several cars and SUVs from Village VW over the past 10 years including two at one time this past May. Thomas Smith (Smitty) is the best I have bought several cars and SUVs from Village VW over the past 10 years including two at one time this past May. Thomas Smith (Smitty) is the best car salesperson in Chattanooga. I have never experienced a salesperson that goes more out of his way to satisfy a customer. There are a lot of other cars I like on the market but Smitty is the main reason I go back to Village VW. Also, it is hard to beat the excellent service from the service department. I usually see Max Cockrell when I take my cars in for maintenance or repairs. The service dept is top notch! They take care of their customers. More

Great VW experience and a zero-pressure salesman I was initially nervous about shopping for a new car, but we had a great experience at Village Volkswagen. Our salesperson was Scott Hile. Scott was I was initially nervous about shopping for a new car, but we had a great experience at Village Volkswagen. Our salesperson was Scott Hile. Scott was super helpful, very friendly, and we never felt any of that uncomfortable pressure that car shoppers dread. I highly recommend Village VW. When you arrive, ask for Scott Hile. We love our VW Golf Sportwagon. More

Thank you Scott!!! I got a 2007 VW Eos today and was fortunate enough to have Scott Hile help me pick the perfect car. He promptly answered all of my questions and took I got a 2007 VW Eos today and was fortunate enough to have Scott Hile help me pick the perfect car. He promptly answered all of my questions and took care of all of my concerns. This was the first time I have even been car shopping. I hope every car shopping experience is as wonderful as this one. Thanks again for helping me and my parents!! More

Thank you Scott! You're fantastic. We were greeted immediately by our salesman, Scott Hile, as soon as we drove up. He was so friendly without being pushy, and extremely helpful. We w We were greeted immediately by our salesman, Scott Hile, as soon as we drove up. He was so friendly without being pushy, and extremely helpful. We went in looking for a specific car for my daughter that we has seen online, a 2007 VW EOS, and I have to say it exceeded all expectations - which is extremely difficult to do with this picky bunch! The pictures online did not do it justice. Scott Hile turned a less than ideal shopping situation into the easiest, most pleasant vehicle purchase I've ever made. We will be in the market for another car in the next six months, and he will be my first and last call! More

Car buying experience Scott Hile was the salesperson. Scott handled the whole transaction in a very professional manner. He let me test several cars, never trying to push Scott Hile was the salesperson. Scott handled the whole transaction in a very professional manner. He let me test several cars, never trying to push me into any particular one but answering all my questions to the best of his ability. The finance gentleman, sorry I don't recall his name, was very through explaining the different options available to me. Again, very professional and easy to talk with. The showroom area is very appealing and neatly decorated. If there is a complaint it would be that the management doesn't appear, to me, to think very highly of their own brand when it comes to a trade value. It seems that every trade is considered average book value regardless of very clean and low mileage. Again, this is just my perspective. Haven't used the service department for this car but have for the one I just traded and have found the staff to be very personable and easy to deal with, even though their job is to get you to spend money in the service area. Never a problem with the quality of service repairs. More

Scott was wonderful I spent weeks looking through vehicles for a good deal. A few appeared. Then on a Saturday I went and drove cars for 7 hours and enjoyed many. I ch I spent weeks looking through vehicles for a good deal. A few appeared. Then on a Saturday I went and drove cars for 7 hours and enjoyed many. I chose 2 that I knew fit my wife's parameters and the math, but knew which one was more for her. She got the chance to drive 4-5 car the following week, but finally decided on the car I knew was fitting for her... the VW Passat. It is fairly luxurious inside, drives super smooth, has a decent track record and most importantly, gets 39.1 miles per gallon hwy with octane 87. Scott was very patient with us ( we visited 4 times before choosing). We have appreciated Scott's service the entire week. Thank you Scott!! Jonathan was a bit pushy. He openly said, "I think you will regret not buying the 7 year bumper to bumper warranty." When asked if he knew something about this vehicle that I don't know, he said, "It's a German vehicle." Leaving me to assume that German cars are prone to frequent breakdowns in the first 7 years, or maybe that German made cars are not as good as Japanese cars. I received a very positive experience from Scott, while a negative shifting experience from Jonathan, the financial rep. Overall, good experience, as I hope to continue working with VW. If they become uncooperative or "dumping" of their product, I will surely let the world know. More

Impressed with Approach and Attitude My sales rep took the time to understand my preferences, including price range, and worked diligently to find the right car. She kept me informed and My sales rep took the time to understand my preferences, including price range, and worked diligently to find the right car. She kept me informed and followed up in a timely manner. She was not pesky or intrusive. She was considerate of my time and arranged her schedule to fit mine. She had her co-workers assist me if she was not available. My experience was very positive. More

Good Experience The service department is friendly and courteous. They take the time to make sure I understand the services and the charges. The shuttle services ma The service department is friendly and courteous. They take the time to make sure I understand the services and the charges. The shuttle services makes it convenient for those of us who work downtown. More

Bought a nice used car from scott Scott was a great salesman knows a lot about the cars on the lot helped me out a lot great experience!one of the cars I was interested in was sold and Scott was a great salesman knows a lot about the cars on the lot helped me out a lot great experience!one of the cars I was interested in was sold and Scott helped me find another exact same year just a different color and less miles I love it. More