Village Volkswagen of Chattanooga

the best experience This was the best car buying experience I've ever had. Smitty was awesome and answered any questions I had and wasn't pushy at all. Also the process w This was the best car buying experience I've ever had. Smitty was awesome and answered any questions I had and wasn't pushy at all. Also the process was quick and didn't take forever. I definitely recommend anyone who is looking for a vehicle to go and ask for Smitty. I couldn't be more pleased with the price either. I know I will definitely be back for any vehicles in the future I purchase. More

Excellent buying experience We've bought a few cars from Village VW. This time an encounter with a deer in our Audi Allroad in the morning led us to our visit Audi Chattanooga fr We've bought a few cars from Village VW. This time an encounter with a deer in our Audi Allroad in the morning led us to our visit Audi Chattanooga from whom we have also dealt with. We looked at a Q7 and then wandered over to the VW showroom to look at a Touareg. As always, we were greeted by the pleasant down to earth atmosphere that exists in the showroom. Tom "Smitty" Smith, has been our go to person for everything at the dealership and this time was no different. We hadn't made an appointment and yet were accommodated and dealt with promptly by Dale and Smitty. A new Touareg was brought out and the keys handed to us and we took it for a short drive. We took another Touareg for a spin, had lunch, came back and closed the deal. All painless, all unplanned, all facilitated by Smitty and Dale in a professional, non pushy, and trustworthy manner. I have no issue stating that they are both the primary reason for us purchasing vehicles from Village VW! Btw, the Touareg Executive we bought is fabulous! More

Top notch service Scott Hile provided a great experience today while I was searching for a used vehicle. He was patient and understanding and demonstrated true profess Scott Hile provided a great experience today while I was searching for a used vehicle. He was patient and understanding and demonstrated true professionalism. I would recommend him to others. More

Way to go Scott your #1 In my 65 years of buying cars I have met many sales people. Scott was a pleasant surprise. I first met him when I went with my daughter looking for a In my 65 years of buying cars I have met many sales people. Scott was a pleasant surprise. I first met him when I went with my daughter looking for a new car. He was so easy to work with and took his time with us. So I decided when I thought about a car for myself that I wouldn't find anyone better than Scott. He worked with me and found what I wanted. Great work Scott we'll be back to see you when we need another car. Randall Lovell More

Friendly Staff. Scott helped us register for the TDI goodwill package. Jonathon helped explain how the dealership part of the program works. Both of these employees a Scott helped us register for the TDI goodwill package. Jonathon helped explain how the dealership part of the program works. Both of these employees are patient and friendly. More

Easy and Painless Let's face it, no one really likes dealing with sales persons. I personally have walked out of businesses many times because I'm not one to play games Let's face it, no one really likes dealing with sales persons. I personally have walked out of businesses many times because I'm not one to play games and feeling like "fresh meat" as soon as you enter an establishment is just not my thing. Having said all that, I had mentally prepared myself for such an event as I entered Village Volkswagen. However, It was not necessary. I had found the vehicle I wanted online, contacted Village Volkswagen and the rest was a piece of cake. The staff was friendly and helpful. Scott Hile was great. Really. He was available for any questions I might have had, but he gave me space, which is important to me. I am not one to be pushed or pressured, and there was none of that with Scott. Negotiations were simple and easy. At the end of the day, I drove away in a great car with a great price and felt great about it. More

"Serving the Customer is a Priority" Village Volkswagen delivered the car that I was interested in at a competitive price. Rich Rosenberger/Sales asked specific questions on what I was lo Village Volkswagen delivered the car that I was interested in at a competitive price. Rich Rosenberger/Sales asked specific questions on what I was looking for and didn't try to hard sell a vehicle that was currently in inventory. Rich and the Village team located the vehicle that we wanted with exactly the trim package and color that we asked for in a very short period of time. Rich drove the vehicle to my office for inspection and a test drive and I was sold. Excellent customer service! More

Great Experience Volkswagen was very helpful finding us the type of vehicle we needed in our desired price range. All questions were answered from a variety of crew fr Volkswagen was very helpful finding us the type of vehicle we needed in our desired price range. All questions were answered from a variety of crew from the sales person to maintenance to financing. Very happy with our experience. More

Best customer service hands down! All the sales people and managers here are the best! It's the only car dealership that doesn't make you dread walking on the lot to look. They are ext All the sales people and managers here are the best! It's the only car dealership that doesn't make you dread walking on the lot to look. They are extremely friendly and not too overbearing! They follow up with you after your purchase and want to see if you have any questions or need any help with your new purchase. It's what a dealer does AFTER your purchase that matters the most and this is where they Really make the difference! More

Easy and Pleasant Car-Buying Experience Our experience at Village Volkswagen and with Scott Hile and the management team was excellent. They were friendly and put us at our ease. Scott is a Our experience at Village Volkswagen and with Scott Hile and the management team was excellent. They were friendly and put us at our ease. Scott is a low-pressure salesperson who wants to help you into the best situation for you. I met Dale, spoke with Jeremy on the phone, spoke with Jeff on site, and worked with Jonathan to close the financials. Overall, a solid car-buying experience. More