Village Volkswagen of Chattanooga

I WILL ALWAYS CHECK WITH THEM BEFORE A PURCHASE I HAD A MONTH LONG OF SEARCHING FOR THE VEHICLE I WANTED IN THE PRICE RANGE I NEEDED. COURTEOUS, PROFESSIONAL, POLITE, PROMPT, AND THE BEST PRICE AROU I HAD A MONTH LONG OF SEARCHING FOR THE VEHICLE I WANTED IN THE PRICE RANGE I NEEDED. COURTEOUS, PROFESSIONAL, POLITE, PROMPT, AND THE BEST PRICE AROUND. TRUST ME, I SEARCHED. I GOT A WONDERFUL DEAL, AND CAN YOU IMAGINE THEY BROUGHT THE CAR TO ME! 3 AND A HALF HOURS AWAY! THIS WAS THE BEST CAR BUYING ORDEAL I HAVE EVER EXPERIENCED OR EVEN IMAGINED. KAYLA CONVINGTON, JEFF NEWELL, AND ROBERT THE FINANCE MANAGER ARE A STELLAR TEAM! More

Some folks just can't be beat! I had called from Murphy before driving to Chattanooga to look for a VW. When I arrived I was met by Scott Hile who was friendly and welcoming. I fo I had called from Murphy before driving to Chattanooga to look for a VW. When I arrived I was met by Scott Hile who was friendly and welcoming. I found a Golf that I liked but, the general manager, remembered that when we had spoken previously I was looking for an all wheel drive vehicle. They directed me to a Tiguan and the vehicle was just what I was looking for. I was and am deeply impressed that remembered such details and stepped in to make sure I was purchasing the vehicle I was looking for. The facilities are gorgeous. Scott couldn't be nicer or more informative. He respected that I knew what I was looking for and applied no pressure in any way and as an older female purchaser, this was greatly appreciated. I apologize for not being able to remember the manager's name. More

Great experience! We had a great experience at Village VW. Every staff member was extremely helpful, they went above and beyond to make sure we were taken care of. Wh We had a great experience at Village VW. Every staff member was extremely helpful, they went above and beyond to make sure we were taken care of. When it came time to make an offer, the process was quick, painless and easy. Highly recommend Village VW More

Great service and honest Itraded my Toyota Tacoma for a Chevy 4x4 they had on the lot. Salesman was courteous and did not pressure me at all the fellow who appraised Itraded my Toyota Tacoma for a Chevy 4x4 they had on the lot. Salesman was courteous and did not pressure me at all the fellow who appraised my truck was very honest and gave me everything that I asked for my old truck also they allowed me to put the truck I was buying on a car lift and look at all over before I purchased it I was very impressed with village Volkswagen of Chattanooga Tennessee More

Volkswagon service appreciation I contacted the dealership about getting my tire checked for noise and they were booked up for the next 6 days, so I made an appointment, 6 days out . I contacted the dealership about getting my tire checked for noise and they were booked up for the next 6 days, so I made an appointment, 6 days out . I called back, in two days, as the noise was getting louder, and they said I could leave my car and they would try to fit it in, but no promises. They called in a few hours , had found the problem, washed my car and didn't charge me. I drove away and the car still made the noise. I returned, they instantly got the supervisor that took the time to fix the car, he did a road test with me , we heard the noise and he cheerfully , said he would take the tire apart again and clean it out better, as he must of not cleaned it out good enough the first time. I offer a home care, health service to the public and some homes, are in remote areas, that are challenging in maneuvering my car. While I was waiting they provided me with, pop corn and a coke. I felt pampered! The staff was friendly, I didn't feel rushed and they showed they genuinely cared about my problem. Jody and his manager, and the service supervisor in the garage, were most helpful! Thanks!!!! More

It was a great experience Everyone was very helpful. The salesman was very helpful explaining all the features of the new car. I am pleased with all the services at the dealer Everyone was very helpful. The salesman was very helpful explaining all the features of the new car. I am pleased with all the services at the dealership. More

Smitty's the Bomb I HATE for salespersons to walk up to me. I've wanted a Passat for several years, always liked the way they looked and drove, and made right here in C I HATE for salespersons to walk up to me. I've wanted a Passat for several years, always liked the way they looked and drove, and made right here in Chatt-town now. After a divorce, I'd decided I was going to buy a new car - color, make, model and options of MY own choosing! I went on line with Village Volkswagen of Chattanooga's site after doing my research, I found a black TDI SEL with the Cornsilk Beige interior (they had actually more than one...) and it was loaded out with the options I wanted. I wrote down the VIN # and met my son at the dealership. He was there already, he and Smitty were talking and they had a car there, waiting for me to look at and test drive - it was about $5,000.00 cheaper than what I had looked at, but did not have all the options I wanted, so Smitty trekked back out to the lot immediately and came back with my car. I got in, sat down and immediately knew it was what I was looking for - when I got out, I looked at the VIN # (I know Smitty probably thought I'd lost it) and it was the one I'd found on line! Smitty made the whole process so easy, he explained everything so well without treating me like a woman who didn't know anything, lol!! He has answered every call for me when I've had questions, even down to giving me the Roadside Assistance # about a month ago, when I was in Florida and locked the keys in it (not supposed to be able to happen, but did...) He has come and picked it up when I haven't been able to take it in for service - he totally has a return customer in me!! More

Awesome Experience I came in knowing what car I wanted and the whole staff made the process easy and painless. Great experience from the website to signing on the dotted I came in knowing what car I wanted and the whole staff made the process easy and painless. Great experience from the website to signing on the dotted line! Will definitely recommend. Thanks for everything guys! More

Great Experience! Larry Keown at Village Volkswagen of Chattanooga was so helpful in getting us a great deal on a used Toyota RAV4! Would definitely recommend for all y Larry Keown at Village Volkswagen of Chattanooga was so helpful in getting us a great deal on a used Toyota RAV4! Would definitely recommend for all your new and used car needs! More

Test Drive with Scott Hile Scott presented the specifics on a used vehicle in an informative, professional manner. He acted more as a consultant for our needs, rather than a typ Scott presented the specifics on a used vehicle in an informative, professional manner. He acted more as a consultant for our needs, rather than a typical pushy car salesman. Even though we told him we were not looking to buy that day, we test drove the truck while he answered all of our questions. Scott was incredibly helpful and respected our price point. We very much appreciate his patience and honesty and would recommend this dealership to friends and family in the future. Thanks Scott! More