Village Volkswagen of Chattanooga

IT WAS WELL WORTH THE TRIP AND MORE It is seldom that you can feel comfortable to venture 200 miles to inquire about a particular vehicle you wish to purchase based upon one telephone. It is seldom that you can feel comfortable to venture 200 miles to inquire about a particular vehicle you wish to purchase based upon one telephone. A second follow up call was even more convincing that the Village Volkswagen of Chattanooga was worth driving there to talk them about purchasing a vehicle. After a two week back and forth with a dealership in Knoxville, I was quite disappointed in their lack of professionalism and (take it or leave it) attitude. So, my expectations were not the best when I ventured to Chattanooga. To my disbelief, I could not have expected a more pleasant, generous atmosphere from the moment I drove onto their lot. It felt that is was apparent that someone (namely Jeff) had advised his sales associates to roll out the red carpet for me. It was not a dog and pony show, but a genuine attempt to work with me and provide all the information possible. Jody is to be commended for his patience and knowledge that made for a such a pleasant experience in purchasing my Passat. This was accomplished in less that two hours where I had spent two useless weeks with the dealership in Knoxville. More

Great Experience!!!!! Our sales consultant, Larry Keown, did a great job helping us purchase a Honda Pilot today. Larry is knowledgeable, personable and patient which made Our sales consultant, Larry Keown, did a great job helping us purchase a Honda Pilot today. Larry is knowledgeable, personable and patient which made our purchase today a rewarding experience. He walked us through all aspects of the purchasing process including financing options. I highly recommend Larry Keown. We also worked with Jonathan Logan in the Finance Department. Here again, we had another great experience. Jonathan explained everything about the financial paperwork as well as giving us some tips that help improve your credit score. He is very personable and made our buying experience a pleasant one. I highly recommend Jonathan Logan. More

Great customer service! Very patient, very kind, very helpful! If you are in the market for a car Please see mr Thomas Smith (uncle smitty)! Wasn't pushy, let my wife and I t Very patient, very kind, very helpful! If you are in the market for a car Please see mr Thomas Smith (uncle smitty)! Wasn't pushy, let my wife and I talk amongst ourselves. Tried to find everyway possible to help us get into a new car without putting any stress on us! 10 stars across the board. Thank you I am so very happy with our choice of using village Volkswagen!! More

Scott Hile Sales and Leasing Consultant Mr. Hile gave me excellent service and assistance to help me acquire my new Passat. He is courteous and very knowledgeable about VW cars and has an ex Mr. Hile gave me excellent service and assistance to help me acquire my new Passat. He is courteous and very knowledgeable about VW cars and has an excellent demeanor with customers. More

Awesome Experience Buying First Car I graduated from college two years ago and have been driving the same car since I was a junior in high school. I've been looking to buy my first car f I graduated from college two years ago and have been driving the same car since I was a junior in high school. I've been looking to buy my first car for a while now and decided to check out Village VW. Upon walking in the door, my family and I were introduced to Smitty. Everyone that we met that evening including Jeff Newell and Jonathan Logan were super nice and helpful. These men, including Smitty, helped make my first car buying experience go smoothly and stress-free. Smitty was a huge help along the way, even helping my sync my phone and all the other functions my car has I love River, my new Silk Blue 2016 Jetta and I don't think I've quit smiling yet! . I would definitely recommend Vilage VW to anyone looking for a car; The employees are friendly and knowledgeable, they help break down information so it doesn't become overwhelming, and they become like family! More

Pleasantly Surprised I had previously owned a Passat and drove it for 15 years before finally deciding it was time to buy a newer car. I was looking at used cars but was I had previously owned a Passat and drove it for 15 years before finally deciding it was time to buy a newer car. I was looking at used cars but was shocked to see I could buy a new Passat for basically the same price. This was an easy choice! Smitty (Thomas Smith), our sales associate, was excellent in finding me the car I needed (even in my first choice of color). He asked a few questions about our life style, family needs, etc., to make sure what we wanted would truly line up with what we needed. He was always friendly, knowledgeable, and courteous. Even after we signed the papers, he was there to help me sync my phone to the blue tooth system and go over some other features of the car to make sure I was comfortable. Defiantly a happy costumer here! More