Village Volkswagen of Chattanooga

Family I went into this dealership with very low expectations. I was greeted immediately and was surprised to see a level of professionalism that i had yet t I went into this dealership with very low expectations. I was greeted immediately and was surprised to see a level of professionalism that i had yet to encounter with other dealerships. Larry Keown was not only knowledgeable about the entire VW line, he was also very interested in what i had to say. He met all my needs and was a pleasure to work with. He treated me like one of the family. Thank you Larry. Thank you Village VW. More

Scott Hile listens and doesn't push! All experiences with dealerships are the same. It's like the majority of salespeople in a dealership know that they have to seal the deal before you w All experiences with dealerships are the same. It's like the majority of salespeople in a dealership know that they have to seal the deal before you walk out the dealership door. Otherwise, there is a good chance the salesperson won't make a sale. From the top down, there is enormous pressure to move the inventory, so salespeople push, push, and push some more to achieve the ultimate goal. The problem with this process is that the buyer feels the stress, and the stress doesn't make the buying experience fun. I experienced this everytime I set foot in a dealership before I dealt with Scott. Mr. Hile never pushed me once, and I really appreciated him for that. He listened to my budget, and my concerns as I financed my first car. He even showed me vehicle options I never thought I could afford, and the vehicles I perused were in fact quite affordable. If you go to this dealership, make sure you talk to Scott. Shout out to Robert Rumfelt as well. Filling out paperwork was less irritating with him because he has a very dry wit sense of humor. I thought he was hilarious and very professional at the same time. I normally do not like to give reviews, but in this case I'll make an exception. The quality of service was better than I ever expected. Volkswagen Jettas are affordable, and it was because of these guys that I had a good experience. I love my 2015 VW Jetta! More

Great Service and Upfront Salesmen The dealer and salesman were honest, upfront, and very accommodating. I would recommend them to others who are looking for a good car dealer. Thanks! The dealer and salesman were honest, upfront, and very accommodating. I would recommend them to others who are looking for a good car dealer. Thanks! More

Easy Buying Experience I was interested in a new VW GTI and Village had what I was looking for. Our salesman, Dakota Dillard, made the car buying experience very relaxed. I was interested in a new VW GTI and Village had what I was looking for. Our salesman, Dakota Dillard, made the car buying experience very relaxed. Although he was fairly new at the dealership, he was knowledgeable enough to answer most of our questions, and for those few that he couldn't, he checked with someone else to make sure we got the information we needed. We left feeling that we got a great deal on a great car. More

WHAT GREAT SERVICE We were looking for a used work truck and had looked at several other locations before stopping in at Village. Our sales representative, Larry Keown, We were looking for a used work truck and had looked at several other locations before stopping in at Village. Our sales representative, Larry Keown, met us and helped us find exactly what we were looking for. Larry was cool and calm even in the extreme heat we endured. Also, Robert in the financial department, was accurate, fast, and just an all around great person. Cudos to all the staff! We would definitely recommend this dealership to any person looking for a new or used vehicle. I feel confident they would get great service and a great vehicle here. More

New Car Purchase Smitty and Jeff were tremendous throughout the sales process and offered great customer service. They helped us to get into the car we wanted at the p Smitty and Jeff were tremendous throughout the sales process and offered great customer service. They helped us to get into the car we wanted at the price we wanted, without any hassle. When it came time to sign, Jonathan was excellent in explaining our options and helped to make sure that we understood everything. More

COMMERCIAL PURCHASEE We purchased to cars from Scott Hile. A Jetta and Passat-both pre owned. Great communication. Very Informative. Scott was there from beginning t We purchased to cars from Scott Hile. A Jetta and Passat-both pre owned. Great communication. Very Informative. Scott was there from beginning to end and made the car buying process very easy. More

Very Nice Scott was a great salesman for me. He was not pushy and allowed me to ask any question I needed to gather as much information as possible. Robert was Scott was a great salesman for me. He was not pushy and allowed me to ask any question I needed to gather as much information as possible. Robert was equally as great and I appreciate everything he did for us. More