Village Volkswagen of Chattanooga

Great experience Everything about this purchase was as it should be...very informative and non pressure sales. Thank you Scott...we sure do love the new Volkswagon! Everything about this purchase was as it should be...very informative and non pressure sales. Thank you Scott...we sure do love the new Volkswagon! More

Truly helpful - not pushy We came looking for a particular, uncommon feature and thinking we wanted a used Passat. Scott greeted us warmly and quickly got us to a test drive o We came looking for a particular, uncommon feature and thinking we wanted a used Passat. Scott greeted us warmly and quickly got us to a test drive over a very well thought-out route. When we decided against the Passat, Scott listened to our considerations and found another used vehicle that met our needs and was in our price range. Later he even helped by 'phone with a question I had about an indicator light. The paper-work on our purchase was prepared carefully and explained well. The manager was even able to help us with our bank's delay in transferring funds to our checking account! More

Excellent customer service! We were welcomed as soon as we arrived on the lot. Lynn went above and beyond to make my son's first car purschase a special one. She guided us throug We were welcomed as soon as we arrived on the lot. Lynn went above and beyond to make my son's first car purschase a special one. She guided us through every step which made the whole process go smoothly. More

Succinct and ready for business I researched the vehicle I wanted online and found my specific model through cars.com. Drove to Chattanooga from Knoxville on a random Saturday and w I researched the vehicle I wanted online and found my specific model through cars.com. Drove to Chattanooga from Knoxville on a random Saturday and was able to drive home in a new vehicle in several hours. Quick and painless. Scott was professional and down to business, Jonathan was succinct and made the finance process flow smoothly. I couldn't ask for a better transaction overall. More

Review Salesman made you feel like you were important and seemed to be knowledgeable of his job. This all we have to say. Trying to send this via email, wi Salesman made you feel like you were important and seemed to be knowledgeable of his job. This all we have to say. Trying to send this via email, will not let me send. More

Enjoyable car purchasing experience Larry Keown was helpful as he answered our questions.He was polite and fun to talk with.The Dealership building was nice and clean.Everyone that we sp Larry Keown was helpful as he answered our questions.He was polite and fun to talk with.The Dealership building was nice and clean.Everyone that we spoke with were very courteous . More

Service was performed quickly, and reasonable price for the being done. Car was ready within time frame stated, washed and ready. Service person was friendl was performed quickly, and reasonable price for the being done. Car was ready within time frame stated, washed and ready. Service person was friendly and jovial. More

As promised Service was performed on time, they shuttled me to another appointment and picked me up immediately when requested, and let me know when my service wa Service was performed on time, they shuttled me to another appointment and picked me up immediately when requested, and let me know when my service was complete. More

Service experience I was terribly disappointed with this dealership. In fact based on my experience with them, I found another dealership to go to. It appeared that the I was terribly disappointed with this dealership. In fact based on my experience with them, I found another dealership to go to. It appeared that their service costs were about 1/3 higher than necessary after checking several other VW dealerships. Also they missed a service issue which costs me a week at another VW dealership. For example a service writer told me that unless my check engine light was still on they could not tell me why the light came on. The service manager eventually told me that in fact they could read the in-car computer with or without the light being on. There are good folks there but I am uncertain why the management gouges folks. More