Village Volkswagen of Chattanooga

The Best Car Buying Experience with Patrick Williams The team at Volkswagen Chattanooga are the best, especially Patrick. They went above and beyond to find the particular Volkswagen I was looking for a The team at Volkswagen Chattanooga are the best, especially Patrick. They went above and beyond to find the particular Volkswagen I was looking for at a great price. This is my 3rd car buying experience with them and I appreciate their excellent customer service and highly recommend them. More

Terrible service experience After a 14 day wait and $4,500 of service we've had to take our CC back three times because issues continue to occur. The first time immediately leavi After a 14 day wait and $4,500 of service we've had to take our CC back three times because issues continue to occur. The first time immediately leaving the dealership after the initial service. I got no return calls from anyone in the service dept. after leaving two messages; a broken windshield from a crack that originated below the hood level; and, ultimately having to replace a windshield at our own expense when it wasn't our fault. In the past, VW of Chattanooga tried to charge me for service I told them not to do. I've now had to request assistance at the VW corporate level. I wouldn't recommend this dealership to anyone. More

Great car buying experience with Scott Hile Friendly low pressure environment, good customer service, and most importantly worked with us to get a good deal on a 2017 Jetta S in the handsome Pla Friendly low pressure environment, good customer service, and most importantly worked with us to get a good deal on a 2017 Jetta S in the handsome Platinum paint. More

Smitty is the best! I have purchased 3 cars from Village Volkswagen and Thomas "Smitty " Smith. He is honest and works hard to get you the best deal. He knows his product I have purchased 3 cars from Village Volkswagen and Thomas "Smitty " Smith. He is honest and works hard to get you the best deal. He knows his product and is awesome at service after the sale. Highly recommend you ask for Smitty! More

40,000 Mile Service on my wife's Passat I made an appointment to have the 40,000 mile service done on my wife's 2013 VW Passat at 7:30 a,m. on Tuesday, July 25. I had been told that it woul I made an appointment to have the 40,000 mile service done on my wife's 2013 VW Passat at 7:30 a,m. on Tuesday, July 25. I had been told that it would be a lengthy service so I asked about a ride back to my home when I dropped off the car. When I arrived at Village VW, everything was ready to begin the service. Randy Barger, the service representative with whom I had made the appointment, had the paper work ready for me to sign and he also had the "courtesy van" set to give me the ride back to my home. The van driver's name was Tim (I failed to get his last name) and he was a very professional and courteous individual. When the service on the car had been completed, I received a call from Randy around 3 p.m. notifying me that the service had been completed and that Tim was on his way to pick me up. Once again, Village VW was truly exceptional in providing the service needed on this car and the courtesies extended to me were exceptional. I recommend Village VW highly and do not hesitate to do so. More

Spectacular! I loved my experience at Village VW! Chad Hood and Robert Rumfelt helped me with my car buying experience and to say the least they were spectacular! I loved my experience at Village VW! Chad Hood and Robert Rumfelt helped me with my car buying experience and to say the least they were spectacular! I highly recommend checking them out if you're in need for a car! More

Took my 2014 VW Passat TDI in for the EPA service plusr I had received word that the EPA work for my 2014 VW diesel Passat TDI was now ready to be done and made a reservation to have this work done on Frida I had received word that the EPA work for my 2014 VW diesel Passat TDI was now ready to be done and made a reservation to have this work done on Friday, July 7, at 9:30 a.m. On arriving at Village Volkswagen, I was also told that a heat filter replacement process had been e-mailed to Village VW the night before so they wanted to do this work when I was there for the EPA work. I greatly appreciated this offer from Randy Barger, Service Advisor for Village VW. I was told it would take approximately 1 1/2 hours to complete this work so I very comfortably waited in the "Waiting Area" where I was able to enjoy peanut butter crackers, popcorn and a diet coke. Village VW has always been most gracious in providing refreshments in their very comfortable waiting room along with a TV, daily newspapers and magazines. Randy kept me advised of the progress being made on my car which made my "waiting" time seem much less than it actually was. At about 10:45 a.m., Randy came to me and told me that all the work had been completed on my car, he provided me with all the documentation I needed to me able to confirm that the diesel engine situation on my 2014 Passat had been taken care of and he told me which pages I needed to be sure and keep in the glove compartment of my car. I highly recommend the service department at Village Volkswagen as well as the individuals who discuss what needs to be done on my car and certainly appreciate the professionalism of the individuals who perform the work! More

Both men were very professional in their service to us We couldn't ask for any better service to us.Scott was very helpful in helping us find the car we were looking for and very patient while we worked th We couldn't ask for any better service to us.Scott was very helpful in helping us find the car we were looking for and very patient while we worked through our trade. More

Scott is GREAT. Great personality and caring for the custom He is very helpful and not pushy. This is the 2nd car we bought from Scott and the 5th from the dealership. Always great. Service is GREAT also. He is very helpful and not pushy. This is the 2nd car we bought from Scott and the 5th from the dealership. Always great. Service is GREAT also. More