Village Volkswagen of Chattanooga

Best experience at a car lot! No pressure Wow! Andrew was such a huge help. I only came to look around and not buy and he respected that. He was able to answer all my questions and I didn’t fe Wow! Andrew was such a huge help. I only came to look around and not buy and he respected that. He was able to answer all my questions and I didn’t feel pressured to buy at all! This was by far the greatest experience at a dealership. I recommend You buy from Village VW and ask for Andrew. He had us laughing and learning the whole time there! Thank you to Brian and Andrew for a great experience. -victor More

Outstanding service! Village Volkswagen took great care in helping me finding the right vehicle. I was in search of a used Tiguan and they just had a trade in! I was able Village Volkswagen took great care in helping me finding the right vehicle. I was in search of a used Tiguan and they just had a trade in! I was able to drive home after it had been through an amazing detail and service. I am so pleased with my purchase and the value of the vehicle. Thanks Village Volkswagen and especially sales associate Andrew Tucker. More

Wonderful first impression of VW- My husband and I have been searching around for quite some time now to try and find the perfect mid size SUV without breaking the bank. The catch is m My husband and I have been searching around for quite some time now to try and find the perfect mid size SUV without breaking the bank. The catch is my current vehicle is lease from Honda of Cleveland. We went to Economy Honda and got some quotes on buying out my lease early but VW was able to match that price and give me a VERY good offer so that I wouldn't be too far in the hole (with an early buyout that can be a very tedious task). I worked with Scott and from the get-go he was VERY helpful. He gave us very good advice and was helpful but not pushy... Which I really appreciated. I loved the look of the 2018 VW Tiguan but I always buy Honda so I wanted to give Honda another chance to earn my business. We went back to Economy Honda and the service was just so far below that of what we received at VW - because of this, even though I have ALWAYS owned Honda's, we left and went back to VW. Upon our return Scott warmly greeted us and helped us go over many different options to help us stay within our budge but get the car we wanted. He never tried to talk us into something we couldn't afford but was very good about presenting us with all of the options. He was patient even with my unbelievably indecisive self :) I really felt that he listened to my concerns and did a great job of showing me what I was looking for! The rating option on this screen is messed up but I give Scott 5 stars, he was the main reason we purchased from VW. I liked the Honda HRV and other Toyota models just as much... we came back for the service!! More

Why I’m a repeat customer. Even on a busy Saturday, we received great service from Scott. He made sure we had been helped and got us through the process of purchasing my lease s Even on a busy Saturday, we received great service from Scott. He made sure we had been helped and got us through the process of purchasing my lease so easy (shoutout to Jonathan as well). Scott was very personable and easy to get along with. Love Village VW! More

Great Experience We very much enjoyed our experience with Village Volkswagen. Our sales representative Jim Graves was very knowledgeable and helpful. We especially ap We very much enjoyed our experience with Village Volkswagen. Our sales representative Jim Graves was very knowledgeable and helpful. We especially appreciated the family atmosphere at the dealership and that the staff was not pushy toward a purchase decision. More

Fantastic To be fair, I went to the dealership with a specific vehicle in mind after looking at the dealer website. However, the website was easy to use and ap To be fair, I went to the dealership with a specific vehicle in mind after looking at the dealer website. However, the website was easy to use and apparently had accurate inventory. I was looking for an Atlas Select Premium but could not find it readily on the front lot. As soon as I stepped in, I was greeted warmly by Smitty who did not try any high pressure sales tactics. He retrieved the vehicle and let my wife and I take it for a test drive on our own. When we returned he answered any other questions and took the time to show us what we didn't understand or missed such as the park assist. Robert in finance was nice too. Interest rates came back at what we expected without sneaking in a higher rate for a reduced sales cost. They naturally tell you about all the add on extras but we felt comfortable saying "no" to some of these and Robert didn't push it. We're very glad we came to Village Volkswagen! More

Great first-time experience with VW! We had been checking out the new 2018 Atlas online reading reviews and consumer reports. We decided to check it out in person. Dakota was the first We had been checking out the new 2018 Atlas online reading reviews and consumer reports. We decided to check it out in person. Dakota was the first to approach us when we arrived at the dealership, and we were so glad he did! Dakota was great to work with! He was patient answering all of our questions and explaining everything thoroughly. He was never pushy but confidently shared his own experience as both an employee of VW and as an owner of a VW vehicle. He made sure our children had a snack while we sat down and discussed the Atlas with him. We would gladly recommend him. Several other employees interacted with us and our three children. Each interaction was positive and a great reflection of the dealership. The vehicle we purchased had only arrived the day before Thanksgiving so we had to wait an extra day for it to be cleaned and prepared, but that was no trouble. They had it promptly ready on Monday and again, Dakota was great to show us all of the exterior and interior workings of the Atlas. So far we are loving our new ride and are so pleased with our choice to work with Volkswagen! More

Outstanding experience I worked with Scott Hile to purchase a used vehicle. He was great to work with. Very informative yet not pushy. Highly recommend Scott and the Vill I worked with Scott Hile to purchase a used vehicle. He was great to work with. Very informative yet not pushy. Highly recommend Scott and the Village VW team if you're looking for a car. More

Amazing Service From the moment we stepped out of my dad's car, we were met with excellent customer service. Nothing was missed or forgotten, and everything moved alo From the moment we stepped out of my dad's car, we were met with excellent customer service. Nothing was missed or forgotten, and everything moved along quickly. I was able to drive my beautiful car to work the same day we signed everything. I am extremely grateful and will definitely be a returning customer in the future. More