Village Volkswagen of Chattanooga

Great experience! I would definitely purchase a car here again. The process was smooth and quick! I would definitely purchase a car here again. The process was smooth and quick! More

A truly great experience! No pressure, spent as much time as needed even with alot of other things going on. Gave us a follow up call spent more time with us and helped us ma No pressure, spent as much time as needed even with alot of other things going on. Gave us a follow up call spent more time with us and helped us make an informed decision. Will buy from Chad again. More

Chad was awesome! We’re looking forward to working with him again for our future purchases. We’re looking forward to working with him again for our future purchases. More

Chad made the process of trading in our old Tiguan for a new one simple. Chad was a pleasure to work with. I especially appreciate his thoroughness in helping us learn all the new features of the car, that new one simple. Chad was a pleasure to work with. I especially appreciate his thoroughness in helping us learn all the new features of the car, that was a major value-add for me. I will definitely be reaching out to Chad when it is time for our next car. More

Chad took great care of us. We’d been looking for the right vehicle for over 4 months and Chad worked hard on our behalf to find the right one. Thank you Village VW Team for a g We’d been looking for the right vehicle for over 4 months and Chad worked hard on our behalf to find the right one. Thank you Village VW Team for a great experience buying our new car! More

Chad Hood Was excellent, the process the quick and easy. We are enjoying our ID.4 We are enjoying our ID.4 More

Chad and the team at Village Volkswagen were fantastic. They worked with us to get us the best deal in the best car. Thank you so much for spending your Labor Day with us. They worked with us to get us the best deal in the best car. Thank you so much for spending your Labor Day with us. More

Typical crooked and aggressive, give a good company a bad name. They are the type of people that you can bring in a foggy headlamp asking for it to be replaced and then they will charge you $1710 for replaci name. They are the type of people that you can bring in a foggy headlamp asking for it to be replaced and then they will charge you $1710 for replacing the whole casing. Then when questioning the bill you will find them rude and unhelpful. They will actively look to find ways to overcharge and then act as though this is normal. Charolene Smith was the representative that presented $1710 as "seventeen ten" knowing full well that we asked them to replace a foggy headlamp and so the price of $17.10 makes a lot more sense. Even when I said that was "so cheap we might as well go ahead", she offered no clarification even though I said no to other services that were less expensive. Then when asked about it she acted as though there was nothing that could be done about it. We will be advising anyone that will listen to avoid this Volkswagen service department at all costs. Again, they will actively seek ways to take advantage of any situation and then will be rude and indignant when they are called out for it. While not as much of an issue I was also treated poorly by Matt Wren who was needlessly aggressive and chimed in multiple times during a conversation with another employee a different department. He behavior was not in anyway indicative of good customer service and arguably a good representation of someone that should not be interacting with the public. With these experiences they have made it clear that they are not looking out for your best interest and will do whatever they can to ensure they get as much money from you as possible. The parts department was well staffed and reasonable people. No scams on that side of the wall, but with the Service Department run the way it is I'd rather get my parts from a junk yard. More

I look forward to making future car purchases with this dealership! This was my second purchase at this dealership and they made the experience completely painless as we all know car buying can be at times dealership! This was my second purchase at this dealership and they made the experience completely painless as we all know car buying can be at times. More