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Village Volkswagen of Chattanooga
Chattanooga, TN
794 Reviews
Village Volkswagen is proud to be your local factory dealer. At Village Volkswagen our customer satisfaction scores prove that we are the best place to buy your new or used vehicle. Whether you're shopping for a new car, looking for parts and accessories or need to have your vehicle serviced, you'll find what you need at Village Volkswagen
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 794 reviews
February 27, 2019
Deciding to Service or Purchase I went to the Dealership for a service, but I was wondering what all my options were. The staff was very helpful with all my questions. Smitty was ve I went to the Dealership for a service, but I was wondering what all my options were. The staff was very helpful with all my questions. Smitty was very professional and I would recommend him to anyone looking for a new Volkswagen. More
by Jo
February 20, 2019
Awesome People!!!!!! I had an amazing experience at this dealership. I truly walked away from my experience of buying a new car with the feeling that i had joined a family I had an amazing experience at this dealership. I truly walked away from my experience of buying a new car with the feeling that i had joined a family of trust experts. The employees are so helpful and genuine. My sales associate even helped me with any questions i had during the process on his day off! No attention to detail or my needs was ignored! No buyers remorse here!!!!!!!!! More
by New Atlas Owner
Employees Worked With
Jeff Anderson
February 18, 2019
I love my new Atlas! This was our third car from Smitty. He has always treated us like Family. Smitty was very professional and patient with us. He worked very hard to fin This was our third car from Smitty. He has always treated us like Family. Smitty was very professional and patient with us. He worked very hard to find the perfect vehicle with all the features I wanted. He made the whole buying process a breeze. I highly recommend Smitty and Village Volkswagen! More
by Carrie D
Employees Worked With
Tom "Smitty" Smith
February 18, 2019
Great experience!! Everyone at Village Volkswagen of Chattanooga were so friendly and helpful! They really worked with me to get the best price possible for my Passat! Everyone at Village Volkswagen of Chattanooga were so friendly and helpful! They really worked with me to get the best price possible for my Passat! Smitty was the salesman who helped me. He was very knowledgeable and made the car buying process fun! More
by Summer
Employees Worked With
Other Employees :
Tom "Smitty" Smith, Brian Johnson , Joey Dawson
February 15, 2019
Don't buy a VW anywhere else! This is my second car from Village VW and Smitty. I got a good deal without the usual hassles that you expect to get when buying or leasing a new car. This is my second car from Village VW and Smitty. I got a good deal without the usual hassles that you expect to get when buying or leasing a new car. No pressure, just an easy, quick, straightforward process. More
by markbradley
February 14, 2019
2019 Passat R-Line We worked with Joey, Smitty, Robert, and others over the phone to secure our Passat. The team was helpful and easy to work with. Our car was clean and We worked with Joey, Smitty, Robert, and others over the phone to secure our Passat. The team was helpful and easy to work with. Our car was clean and ready for us. We were able to walk in, purchase, and head on our way within an hour. Thanks!!!! Dean & Hope More
by wdmcginnis
February 12, 2019
Horrible service and no help from management. In February of this year I purchased a brand new 2017 Sportwagen 4motion DSG car from my local dealer, Village VW. Right off the bat I noticed the car In February of this year I purchased a brand new 2017 Sportwagen 4motion DSG car from my local dealer, Village VW. Right off the bat I noticed the car didn’t get nearly the gas mileage it was advertised to get which I could deal with seeing as there’s always a break in period in new cars. What I’m not ok with is that in September, it showed a transmission error, straight to shop where it was kept for 2 days and “fixed.” October same issue, car kept for 2 weeks and it was “fixed” again. November not even a week after pick up from October incident it showed again. Car was kept for a week and in this time I was told no one knew what was wrong with my car because it was too new......horrible answer from a service department. After a week and a half I was told to come get my car buy the same service advisor told me they didnt do anything to the car because they couldn’t find any issue. This past Saturday the same issue occurred. At this point a sensor and a clock spring have been replaced and not fixed it. I tried to work with VGOA but nothing was solved. The car was supposed to back to service for a 4th time today but I was told by this same service advisor that they won’t do anything unless the car breaks down now. Now I’m stuck paying for a car where my 7 month son and wife old son are in danger of having transmission issues when driving the vehicle. Thanks for the lemon Village VW. Editing because yet again I have yet to receive any help from the dealership or its management team. My car has since been back for service and this time while it was in their possession there was damage to my vehicle that had to be fixed by a body shop, yet here i am still stuck with a lemon that still shows a transmission error. I would advise anyone who sees this to stay far far away from this dealership if you expect any sort of courtesy. More
by LoganB6589
Employees Worked With
Steve Gaverick
February 12, 2019
Buying here was a breeze! Smitty, Brian and Dakota all made the process super easy. Smitty was very detailed in explaining the various options that I had. Brian got me the tu Smitty, Brian and Dakota all made the process super easy. Smitty was very detailed in explaining the various options that I had. Brian got me the turn in value of my car in minutes and Dakota walked me through all the paperwork. They make a great team! Smitty even came to my office as I did not have the title for my trade in car with me. I highly recommend Village VW! More
by jonkinsey
Employees Worked With
Tom "Smitty" Smith, Brian Johnson
February 05, 2019
Awesome dealership to purchase from! My husband and I had a great experience with Village Volkswagen. Dakota Dillard really worked hard to get me the Tiguan that I wanted! He also took ti My husband and I had a great experience with Village Volkswagen. Dakota Dillard really worked hard to get me the Tiguan that I wanted! He also took time to show us the ins and outs of the vehicle. I will definitely be doing business with them in the future! More
by rbervin
Employees Worked With
February 04, 2019
Tiguana do business with these guys! I needed a new ride for my job. I saw the 2019 Tiguan SEL R-Line on the lot and I was hooked. Wasn’t sure I would be able to obtain it; had a few is I needed a new ride for my job. I saw the 2019 Tiguan SEL R-Line on the lot and I was hooked. Wasn’t sure I would be able to obtain it; had a few issues with credit due to a nasty divorce, but the team there helped me take it home. Very helpful team and very understanding. Would not hesitate to buy from them again. More
by White Lightning Tiguana
Employees Worked With
