Village Volkswagen of Chattanooga

Volkswagen Beetle Extrodinaire! Village Volkswagen of Chattanooga always treats her customers exceptionally well...when we buy a car, go for service, need help with a small issue, or Village Volkswagen of Chattanooga always treats her customers exceptionally well...when we buy a car, go for service, need help with a small issue, or just about anything. Since this is my 4th Volkswagen, I feel truly blessed that Chattanooga’s dealer is the BEST. Love my VW vehicles! Tom “Smitty” Smith is the best...why, because he takes VERY good care of his customers and works with us in a most professional manner. I find it quite easy to always find the special VW vehicle that I want and need and have never been disappointed. Thank you, “Smitty” and Village Volkswagen of Chattanooga! More

EXCELLENT CUSTOMER SERVICE!!!! I would like to express my appreciation for the excellent customer service which I received from Village Volkswagen. On 04/23/2019 I dropped my 2012 V I would like to express my appreciation for the excellent customer service which I received from Village Volkswagen. On 04/23/2019 I dropped my 2012 VW GTI for it's 80,000 service. I was told that my car would be ready around noon which was no problem for me. My car was completely serviced, washed and ready for pick up at 9:30am. Thank you Charolene Smith. YOU ROCK!!!!! I would also like to thank Jacob Widener, Jenna Whitehead and the service tech for their excellent service. I've received nothing but 5***** (star) service from Village Volkswagen. "Keep up the good work guys".... Ooops!!! And gals (smile).. More

Buying, trading and training for 2018 Tiguan I received several very nice e-mails from Village VW regarding my 2014 diesel Passat to see if I would be interested in trading for a newer VW. I went I received several very nice e-mails from Village VW regarding my 2014 diesel Passat to see if I would be interested in trading for a newer VW. I went to the dealership on Monday afternoon, April 15, and, after very cordial conversations with Brian Johnson, Jim Graves and Lynn Wood, we came to an agreement to trade my Passat for a "Loaded" Tiguan. I also met with Chris Hayden to discuss financing the new car and was very impressed and pleased with all of his assistance in arranging my financing. Around 5 that afternoon, I drove off the lot with my new Tiguan. On Wednesday morning, I returned to Village VW to give them the title and second key to my Passat. I was also able to meet with Lynn Wood and received invaluable help in learning how to "deal with" several of the many features of my new Tiguan. I also went to the parts department and ordered a set of "windshields" for the doors on my Tiguan. I don't remember the name of the gentleman who helped me in this order but he was equally as courteous and cordial as everyone else had been in this process of buying my new car. I went back to Village VW on Friday morning for an appointment I had made with Charolene Smith in the service department and they installed the "windshields' on my new car. I could not have been happier with this entire week of help from all of the great staff of individuals I worked with at Village VW and I can't recommend this dealership highly enough. In most surveys, ratings are from 1 to 10 with 10 being the highest. Insofar as I am concerned, 10 is not high enough for the personnel at Village VW, And I so look forward to having my new car serviced during the many years I anticipate driving this new Tiguan. More

3rd new car from Village VW and Smitty, there is a reason This is our third new car purchase from Village VW and our sales person Smitty. The reason are quite simple. The previous two went very well and this This is our third new car purchase from Village VW and our sales person Smitty. The reason are quite simple. The previous two went very well and this one was even better. No pressure, questions answered directly, very smooth purchase experience and most importantly great value for my purchase dollars. I have sent so many friends there I should be on their payroll. Go see Smitty and pick up your VW today. More

Completely Transparent My husband and I were so relieved by how transparent everyone was through the entire process of purchasing our new vehicle. Lynn was a joy to work wit My husband and I were so relieved by how transparent everyone was through the entire process of purchasing our new vehicle. Lynn was a joy to work with. She was efficient while still ensuring thorough customer care. We left understanding exactly how the lovely features worked and ready to enjoy our Tiguan from the moment we drove off the lot. We were impressed that we didn’t encounter a single dealership “trick” or gimmick trying to be pulled. You could tell that Lynn was genuinely helping purchase exactly the car we wanted for the price that we were comfortable paying. Chris Hayden made the financing quick and efficient while still being friendly and transparent regarding every single line item. More

Love it!! Just got my new 2019 Tiguan SEL and all I can say is “ love it 😍 rides like a dream, reliable and stylish. Thanks VIllage VW. Just got my new 2019 Tiguan SEL and all I can say is “ love it 😍 rides like a dream, reliable and stylish. Thanks VIllage VW. More

Katie was great Ask for Katie when you go to Village Volkswagen! She was so helpful and not pushy at all. I wanted to look at the new Atlas and she showed me all th Ask for Katie when you go to Village Volkswagen! She was so helpful and not pushy at all. I wanted to look at the new Atlas and she showed me all the different options and packages. She answered all my questions. In the past when I've bought new cars, I always thought it was a hassle, but Katie made it stress free. Katie was a pleasure and a joy to work with. I highly recommend her. More

Followup to 50,000 mile service On Saturday, March30, I took my 2014 VW Passat in for the 50,000 mile service. I had made my appointment with Jacob Widener but he was not scheduled On Saturday, March30, I took my 2014 VW Passat in for the 50,000 mile service. I had made my appointment with Jacob Widener but he was not scheduled to work on the Saturday I took my car in so I was helped by Charolene Smith. During the service, it was discovered that I had an exhaust part that needed replacing--and it was still under warranty. Charolene told me the part had to be ordered and she would call me when it was in. I heard from Charolene on Wednesday, April 3, that the part was in so I scheduled to take my care in on Friday, April 5. I had been told it would take about 2 hours to do the work..During my stay in the very comfortable waiting area, I had some wonderful hot popcorn--my favorite vegetable--along with a diet coke. To my delight, the work on my car took just over 1 1/2 hours so I was able to leave well ahead of the 2 hours I had anticipated having to wait. During the time I was waiting, I was informed both by Jacob and Charolene of the progress being made on my repairs. When my car was ready for me to leave, Charolene went over everything that had been done on my car and I left feeling well informed on what had been done as well as being confident that I would have no other problems with the exhaust work that had been done. I so greatly appreciate the work done by the individuals in the service department who fixed my care but also the assistance I received from both Charolene and Jacob. And yes, I would highly recommend Village Volkswagen for any auto repairs needed. More

Poor unreliable service department I went in to schedule my 2015 Passat TDI for the phase 2 recall & airbag recall. Service advisor told me it would take 2 days & they would not provide I went in to schedule my 2015 Passat TDI for the phase 2 recall & airbag recall. Service advisor told me it would take 2 days & they would not provide a loaner car. I told them it was my only car & this was not an option. I had the recall in the car so I called VW customer service. 2hrs on the phone passed around and was told dealer had to provide a vehicle. Dealer called back week later on Thurs to say they had a loaner. I took in and was again told 2 days. I told them to change the oil bc due to timing i wouldn’t have time to change before an upcoming trip. I called on Monday to check on car. Parts on order. Why didn’t they have parts before they scheduled me? I got the call Wed that car was ready. Picked up car and oil not changed. Excuse that technician was not provided work order. What? I just left then reality steering wheel is not aligned after airbag change. Now I have to deal w this incompetent service group again. More

Awesome service! We needed to add Adblue while towing our trailer through Tennessee, and called Village Volkswagen. Jacob answered our phone call and told us to come i We needed to add Adblue while towing our trailer through Tennessee, and called Village Volkswagen. Jacob answered our phone call and told us to come in. Jacob, and service tech, Jacob were so helpful! They had us back on the road quickly. Many thanks for awesome service folks! More