Village Toyota - Service Center

They didn't tell me how long it would take. I waited 3 hours while others arriving later were taken first. It took 3 hours. I was ignored when I asked how much longer. I was called by my last name, giv hours while others arriving later were taken first. It took 3 hours. I was ignored when I asked how much longer. I was called by my last name, given the paperwork with no explanation (I had listened to other explanations.) It seems that since I didn't purchase my car there I was put "in the back of the bus". I WILL NEVER GO BACK! More

I purchased a used 1996 Toyota T100 X-traCab truck (NOT from this dealer) & wanted some needed service work performed (timing belt, water pump, thermostat, fresh antifreeze, seals, A/C belts, lof, automati from this dealer) & wanted some needed service work performed (timing belt, water pump, thermostat, fresh antifreeze, seals, A/C belts, lof, automatic transmission flush, brake lines flush, new spark plug wires, engine tune-up) at this dealership because it was the one nearest to my home. The total bill came to $ 1,391.15 !! I was NOT happy because: #1) I was led to believe that the bill would be much lower, &... #2) After reviewing my bill carefully, I checked parts prices with two (2) other Toyota dealers in my area & found that Village Toyota had charged me way more for several parts & on one item, it was more than TWICE the price of the other two dealers! Their shop labor rates also appeared to be higher. They also sell & service Cadillacs, so maybe they think Toyota owners have $$ to burn too. I had no choice but to pay the bill to get my truck back, & I definitely got ripped-off royally. Toyota Corporate blew me off & did nothing about my complaint, & the service director (named above) offered me a very small token amount back which I refused, adding insult to injury. More