Village Toyota - Service Center

Ordered part, received wrong part. Found their error in their website ordering system, they said they wouldnt return as I opened the bag the part came in. Note, the bag is NOT CLEAR, i was unable to deter their website ordering system, they said they wouldnt return as I opened the bag the part came in. Note, the bag is NOT CLEAR, i was unable to determine that they had sent the wrong part without opening. The website has 2 part numbers for the same part, and I recieved a front and rear diff locking dial, when I should have recieved a center diff locking button. They offerd to "try" to return it to toyota, and stated that if I ordered the correct part from them they would waive the restocking fee..... I cant do business this way--this is their mistake, so I refuse to purchase the rest of my equipment from them. Spread the word. More

First and foremost, I'd like to start off by saying that this was the absolute worst experience with a car dealership I have ever had. I had an A/C condenser replaced, as well as new bearings placed on my t this was the absolute worst experience with a car dealership I have ever had. I had an A/C condenser replaced, as well as new bearings placed on my two front tires to the tune of 2300.00. That was fine with me. When I returned to get my car, a chunk of my dashboard was mysteriosuly missing. When confronted about the problem, it was quickly decided that they would repair it at no cost, and I was to return in the morning to have it done. Upon departure, my brakes and steering column began to violently shake. I immediately returned and they said they'd look at it overnight and I was to reurn in the AM. When they called me the following morning, they said that my brake calipers were locked up, and that it would cost over 1000.00 to replace them, along with the pads and rotors which had been damaged due to the locked calipers. After they refused to repair what they had caused free of charge, I informed them that I would never be returning to the dealership. It was at this ... by saying that this was the absolute worst experience with a car dealership I have ever had. I had an A/C condenser replaced, as well as new bearings placed on my two front tires to the tune of 2300.00. That was fine with me. When I returned to get my car, a chunk of my dashboard was mysteriosuly missing. When confronted about the problem, it was quickly decided that they would repair it at no cost, and I was to return in the morning to have it done. Upon departure, my brakes and steering column began to violently shake. I immediately returned and they said they'd look at it overnight and I was to reurn in the AM. When they called me the following morning, they said that my brake calipers were locked up, and that it would cost over 1000.00 to replace them, along with the pads and rotors which had been damaged due to the locked calipers. After they refused to repair what they had caused free of charge, I informed them that I would never be returning to the dealership. It was at this point that the head of the service department, Nick sleazeball, threatened that "maybe we dont need to fix the dashboard then." I informed him that yes, he should indeed fix it. Long story short, they fixed my dash, locked up my calipers, and when I replaced them myself the following week, the brake pads looked like new, as did the rotors. These people are classless, sleazy, and an embarassment to anyone trying to make a decent living: in short, Democrats. I strongly urge everyone to consider a different dealership when searching for car service. If this dealership were in an area where there was Toyota competition, they would have gone under a long time ago More

Could not have asked for better service and customer service. Always had Honda's but not anymore. You are all amazing! I did not expect this type of outcome with the problem I was having-you have a ne service. Always had Honda's but not anymore. You are all amazing! I did not expect this type of outcome with the problem I was having-you have a new loyal customer. More

They didn't tell me how long it would take. I waited 3 hours while others arriving later were taken first. It took 3 hours. I was ignored when I asked how much longer. I was called by my last name, giv hours while others arriving later were taken first. It took 3 hours. I was ignored when I asked how much longer. I was called by my last name, given the paperwork with no explanation (I had listened to other explanations.) It seems that since I didn't purchase my car there I was put "in the back of the bus". I WILL NEVER GO BACK! More

I purchased a used 1996 Toyota T100 X-traCab truck (NOT from this dealer) & wanted some needed service work performed (timing belt, water pump, thermostat, fresh antifreeze, seals, A/C belts, lof, automati from this dealer) & wanted some needed service work performed (timing belt, water pump, thermostat, fresh antifreeze, seals, A/C belts, lof, automatic transmission flush, brake lines flush, new spark plug wires, engine tune-up) at this dealership because it was the one nearest to my home. The total bill came to $ 1,391.15 !! I was NOT happy because: #1) I was led to believe that the bill would be much lower, &... #2) After reviewing my bill carefully, I checked parts prices with two (2) other Toyota dealers in my area & found that Village Toyota had charged me way more for several parts & on one item, it was more than TWICE the price of the other two dealers! Their shop labor rates also appeared to be higher. They also sell & service Cadillacs, so maybe they think Toyota owners have $$ to burn too. I had no choice but to pay the bill to get my truck back, & I definitely got ripped-off royally. Toyota Corporate blew me off & did nothing about my complaint, & the service director (named above) offered me a very small token amount back which I refused, adding insult to injury. More