Village Toyota - Service Center

Purchase new set of tires for our 2012 Prius V. The V is our 3rd Prius and you can tell that we put a lot of miles on our cars. Very important that we receive excellent service. "And",we do from t The V is our 3rd Prius and you can tell that we put a lot of miles on our cars. Very important that we receive excellent service. "And",we do from the entire staff at Village Toyota. The service that we received from Robert Romero was very special this time. We had 3 family members that all required doctor's visits during the period we were purchasing the tires and scheduling the install. Robert went above and beyond communicating with me, entirely on the telephone, to get the special tires we ordered to the dealership and setting up shuttle service to facilitate our needs. So a very special thank you to Robert Romero for outstanding patience with our situation and excellent service during the entire process. Robert thanks for building our trust in you and Village Toyota. We know for certain that VillageToyota cares. Dennis More

Excellent service dept. Village Toyota has without a doubt the greatest service dept I have ever experienced. The staff are Courteous,knowledgeable ,efficient and helpful.Ove Village Toyota has without a doubt the greatest service dept I have ever experienced. The staff are Courteous,knowledgeable ,efficient and helpful.Overall a visit to Village Toyota is a very pleasant experience. More

Service visit Always a pleasure to have my vehicle serviced here. I was out in less than an hour and everyone goes out of their way to assist you. Best dealership a Always a pleasure to have my vehicle serviced here. I was out in less than an hour and everyone goes out of their way to assist you. Best dealership around and I travel more than 25 miles one way to get there!!!! More

Many years of excellent service We moved to Citrus County in 1999, and bought a slightly used 1997 Toyota T100 pick truck from Village. I almost always took in for a check at Villag We moved to Citrus County in 1999, and bought a slightly used 1997 Toyota T100 pick truck from Village. I almost always took in for a check at Village, and came to know David Becwar, the Service Manger, quite well. The truck still runs fine after 200,000 miles, except for one part no longer carried in the system. We liked the Toyota and the service so much that we bought a 2010 Sienna, again, from Village. It is everything we wanted in a car. The maintenance has been closely supervised by David Becwar, it is still in excellent running condition, and we trust him completely. More

Efficient and friendly David Becwar is my service advisor. He was knowledgeable and took care of my first 5000 miles tire rotation in just 30 minutes. He quizzed me on my ex David Becwar is my service advisor. He was knowledgeable and took care of my first 5000 miles tire rotation in just 30 minutes. He quizzed me on my experience with this new Highlander and offered to help with info on the many gadgets. I will be in touch with him for the next service appointment. More

PROFESSIONAL SERVICE TECH AS ALWAYS, OUR SERVICE TECH, DAVID BECWAR, WAS VERY PROFESSIONAL AND WELL TRAINED. HE MAKES DOING BUSINESS AT VILLAGE TOYOTA A PLEASURE. HE GETS AN A+ AS ALWAYS, OUR SERVICE TECH, DAVID BECWAR, WAS VERY PROFESSIONAL AND WELL TRAINED. HE MAKES DOING BUSINESS AT VILLAGE TOYOTA A PLEASURE. HE GETS AN A+. More

service dept failed to reinstall left rear caliper pin on a used crown vic i purchased at village. my family drove this car to north carolina in that condition.thankfully no accident occured.i made repairs m a used crown vic i purchased at village. my family drove this car to north carolina in that condition.thankfully no accident occured.i made repairs myself.same vehicle was in for oil change,overfilled by 1 quart,and was charged extra for that quart.made repair myself (let out a quart).same vehicle, air filter compartment was closed improperly allowing unfiltered air in.had to have injectors cleaned. now things are getting costly.now for vehicle #2, an 04 tundra.had oil change, 1 quart to little.had to buy more oil and top off myself. i have after market wheel covers,service dept does not know how to remove them without breaking the clips that hold them.bought a new set for over $100. the final straw came when i decided to change oil myself. found that 3 of the 4 bolts securing the skid plate were stripped and the 4th was on its way out.when a dealership cant even change oil without doing damage its time to move on and warn others. FOR REAL, john johannesen jr. More

Ordered part, received wrong part. Found their error in their website ordering system, they said they wouldnt return as I opened the bag the part came in. Note, the bag is NOT CLEAR, i was unable to deter their website ordering system, they said they wouldnt return as I opened the bag the part came in. Note, the bag is NOT CLEAR, i was unable to determine that they had sent the wrong part without opening. The website has 2 part numbers for the same part, and I recieved a front and rear diff locking dial, when I should have recieved a center diff locking button. They offerd to "try" to return it to toyota, and stated that if I ordered the correct part from them they would waive the restocking fee..... I cant do business this way--this is their mistake, so I refuse to purchase the rest of my equipment from them. Spread the word. More

First and foremost, I'd like to start off by saying that this was the absolute worst experience with a car dealership I have ever had. I had an A/C condenser replaced, as well as new bearings placed on my t this was the absolute worst experience with a car dealership I have ever had. I had an A/C condenser replaced, as well as new bearings placed on my two front tires to the tune of 2300.00. That was fine with me. When I returned to get my car, a chunk of my dashboard was mysteriosuly missing. When confronted about the problem, it was quickly decided that they would repair it at no cost, and I was to return in the morning to have it done. Upon departure, my brakes and steering column began to violently shake. I immediately returned and they said they'd look at it overnight and I was to reurn in the AM. When they called me the following morning, they said that my brake calipers were locked up, and that it would cost over 1000.00 to replace them, along with the pads and rotors which had been damaged due to the locked calipers. After they refused to repair what they had caused free of charge, I informed them that I would never be returning to the dealership. It was at this ... by saying that this was the absolute worst experience with a car dealership I have ever had. I had an A/C condenser replaced, as well as new bearings placed on my two front tires to the tune of 2300.00. That was fine with me. When I returned to get my car, a chunk of my dashboard was mysteriosuly missing. When confronted about the problem, it was quickly decided that they would repair it at no cost, and I was to return in the morning to have it done. Upon departure, my brakes and steering column began to violently shake. I immediately returned and they said they'd look at it overnight and I was to reurn in the AM. When they called me the following morning, they said that my brake calipers were locked up, and that it would cost over 1000.00 to replace them, along with the pads and rotors which had been damaged due to the locked calipers. After they refused to repair what they had caused free of charge, I informed them that I would never be returning to the dealership. It was at this point that the head of the service department, Nick sleazeball, threatened that "maybe we dont need to fix the dashboard then." I informed him that yes, he should indeed fix it. Long story short, they fixed my dash, locked up my calipers, and when I replaced them myself the following week, the brake pads looked like new, as did the rotors. These people are classless, sleazy, and an embarassment to anyone trying to make a decent living: in short, Democrats. I strongly urge everyone to consider a different dealership when searching for car service. If this dealership were in an area where there was Toyota competition, they would have gone under a long time ago More

Could not have asked for better service and customer service. Always had Honda's but not anymore. You are all amazing! I did not expect this type of outcome with the problem I was having-you have a ne service. Always had Honda's but not anymore. You are all amazing! I did not expect this type of outcome with the problem I was having-you have a new loyal customer. More